Geektastic:
Couriers. Again.
Calls DHL over missing international shipment.
"We will instruct our team to initiate a search. Our service standard is to call back with the location of the package within 2 hours."
1 hour and 45 minutes later
"Hello, this is DHL. I am afraid we have not heard back from Courier Post yet, so we won't be able to meet our service standard. We will call you before 0900 tomorrow. My apologies, but they have let us down by not responding to us in time."
This morning:
"I have finally had an update from Courier Post. It seems that they are declaring the shipment lost. We will report this back to DHL in Singapore who will initiate the claim with your supplier."
So took them 4 days to report to DHL that they had lost a parcel on which the tracking online reports:
"28 Sep 19 5:02 AM - Delivery arranged, no details expected - NZ REGIONAL SERVICE AREA,NEW ZEALAND
Signed By - Rural Post martinborough MCP***"

