Washing Machine faulty at 3.5 years old

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186 posts

Master Geek

#1821272 12-Jul-2017 14:06

I am not sure what they are expecting in terms of being without one, but I guess they are thinking it wasnt for working for months before they took it away etc. Family member who doesnt live that far away is helping out. They never offered a loan machine, but they never initiated any of the service. I had to ask for a refund and that they fix it for free etc, so I can I only see is that you get what you ask for.

30 days seems unreasonable to me, - did Samsung provide a loan machine? Year ago, F&P provided a loan fridge when the fridge broke, so I guess its not off the cards.

clive100

236 posts

Master Geek
Inactive user

#1821352 12-Jul-2017 15:55

Yes a loan machine given if delay of more than a few days in repairs & one being available but regardless the 30 days applied whether a loan machine was supplied or not.

Aredwood

3885 posts

Uber Geek

#1821586 13-Jul-2017 01:24

Fred99:

Aredwood:

The more I read on this thread, the more I will just keep on fixing my old F&P machines. Despite all of their flaws. Im just waiting for water to start leaking from the water cooled main controller in the 24 year old machine. It's not if but when that water will leak onto the circuit board that that carries 350VDC. And if I ever do need to buy a brand new washingmachine, I will now be seriously considering buying a F&P.

If it does crap out (controller board) and it's the green case model, PM me - I've got one sitting here that I tried to sell on TM with no takers - possibly because it was a reconditioned unit (professionally by Recon Modules). Free or exchange for bottle of wine, whatever. I did sell other salvageable parts with no problem.

I kept our F&P going from 1993 until a few months ago. Was a bit like "my grandfather's axe" though, had replaced many parts, the bearings and seals had gone again. Time to call it quits.

I did replace it with an F&P, actually a front-loader, after discussion with a few people in the repair trade. I understand that F&P had some "issues" up to 4 or 5 years ago, hopefully sorted now. They do seem to maintain parts availability long-term, although I do have an annoyance in that their parts folks won't automatically give me trade price for cash sale when I turn up wearing overalls like they used to do.

Thanks for the offer @Fred99 But the older machine uses the light blue controllers. And the newer one uses the brown coloured air cooled controllers.

marej

186 posts

Master Geek

#1824323 18-Jul-2017 12:35

Just got update from Bosch, but I am not getting a sense of urgency

"The part has been received an allocated to the technician.

We will be in touch as soon as the technician has had a chance to work on the unit. I cannot give a time at this stage, but will continue to monitor."

They seem to be leaving it open ended - I asked for a loan machine if they could not deliver this week, but they did not address that question, ie they have ignored that request.

marej

186 posts

Master Geek

#1825728 20-Jul-2017 09:58

Consumer Gurantees Act - Section 19 is below. Does the text under number 2 mean that the warranty period starts again?

19 Requirement to remedy

(1)

A supplier may comply with a requirement to remedy a failure of any goods to comply with a guarantee—

(a)

by—

(i)

repairing the goods (in any case where the failure does not relate to title); or

(ii)

curing any defect in title (in any case where the failure relates to title); or

(b)

by replacing the goods with goods of identical type; or

(c)

where the supplier cannot reasonably be expected to repair the goods, by providing a refund of any money paid or other consideration provided by the consumer in respect of the goods.

(2)

Where a consumer obtains goods to replace defective goods pursuant to subsection (1), the replacement goods shall, for the purposes of this Act, be deemed to be supplied by the supplier and the guarantees and obligations arising under this Act consequent upon a supply of goods to a consumer shall apply to the replacement goods.

(3)

A refund referred to in subsection (1)(c) means a refund in cash of the money paid or the value of any other consideration provided, or both, as the case may require.

clive100

236 posts

Master Geek
Inactive user

#1825738 20-Jul-2017 10:25

My understanding is...

If the product is repaired then the original warranty & obligations under the CGA continue.

If a product is replaced then the terms of the original warranty & CGA obligations continue to the new product but are applied as from the original date of supply of the first product.

However the replacement must still be of merchantable quality & see out the original expectations of the CGA. If not then you still have a potential to claim for repair or replacement.

Best option if available is for full refund of cost of original product with which you purchase a fresh new product with a fresh manufactures warranty & full rights of redress under the CGA.

alasta

6705 posts

Uber Geek

Trusted

Subscriber

#1825750 20-Jul-2017 10:46

clive100:

My understanding is...

If the product is repaired then the original warranty & obligations under the CGA continue.

If a product is replaced then the terms of the original warranty & CGA obligations continue to the new product but are applied as from the original date of supply of the first product.

That's what I would have thought but a friend of mine claims to have been told by her community law centre that the statutory warranty restarts with every replacement. That seemed crazy to me because she has had multiple replacements of faulty F&P washing machines every five years or so, and she thinks that if they keep failing then she's going to get an endless supply of washing machines that she will never realise any depreciation on.

It would be good if someone could clarify this. I suspect that the community law centre are mistaken, but I am certainly no expert.

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Aredwood

3885 posts

Uber Geek

#1826291 21-Jul-2017 01:52

I wonder if she has been telling them - My 5 year old washingmachine has failed - I want a replacement under the CGA. And not saying that the failed machine is itself a replacement. If so then stuff like that annoys me. As it just pushes up the cost that appliances have to sell for, to cover CGA related costs.

mattwnz

20163 posts

Uber Geek

#1826293 21-Jul-2017 02:05

Aredwood:

I wonder if she has been telling them - My 5 year old washingmachine has failed - I want a replacement under the CGA. And not saying that the failed machine is itself a replacement. If so then stuff like that annoys me. As it just pushes up the cost that appliances have to sell for, to cover CGA related costs.

The ironic thing is that washing machines have only been getting cheaper and cheaper, even with inflation. So not sure if peoples CGA claims are causing prices to go up. I don't think that many people make CGA claims much beyond the normal warranty period.

richms

28187 posts

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Lifetime subscriber

#1826297 21-Jul-2017 02:40

I was amazed how cheap and how well my LG's work compared to the old crapper I had before. And the dryer uses so much less power than the old F&P without a sensor. That would take 2 hours whereas the condenser one gets most cloths dry enough to hang up in 45 mins.

Richard rich.ms

alasta

6705 posts

Uber Geek

Trusted

Subscriber

#1826321 21-Jul-2017 08:35

Aredwood:

I wonder if she has been telling them - My 5 year old washingmachine has failed - I want a replacement under the CGA. And not saying that the failed machine is itself a replacement. If so then stuff like that annoys me. As it just pushes up the cost that appliances have to sell for, to cover CGA related costs.

You may well be right! I have no problem with people seeking a remedy if their original washing machine fails after five years, but if it's 15 or 20 years after the original contract of sale then they're taking the piss in my opinion.

rb99

3423 posts

Uber Geek

Lifetime subscriber

#1826349 21-Jul-2017 09:14

alasta:

Aredwood:

I wonder if she has been telling them - My 5 year old washingmachine has failed - I want a replacement under the CGA. And not saying that the failed machine is itself a replacement. If so then stuff like that annoys me. As it just pushes up the cost that appliances have to sell for, to cover CGA related costs.

You may well be right! I have no problem with people seeking a remedy if their original washing machine fails after five years, but if it's 15 or 20 years after the original contract of sale then they're taking the piss in my opinion.

I generally agree it should stop somewhere, but if whichever company is not capable of making a machine that lasts for 5 years maybe you just should have to keep on replacing them until you do.

“The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness.” -John Kenneth Galbraith

rb99

marej

186 posts

Master Geek

#1826351 21-Jul-2017 09:17

If you get a complete replacement product, the CGA and all other obligations restart, so if this model breaks every 5 years etc, then so be it. For a repaired product like mine, then no and my guess is this is why repairs will be the first option.

With so many folk paying for extended warranties and repairs rather than claim the CGA, they will get a priority in service as well.

While I agree that appliances are cheap considering inflation, manufacturers are using cheaper labour and parts to make. What does it really say when an appliance only comes with a 1 year warranty.

marej

186 posts

Master Geek

#1834395 31-Jul-2017 15:34

So Bosch have now offered a replacement machine - more recent model but same or similar specs. The repaired machine was still problematic and they cannot resolve.

So what are my options other than accepting. Obviously all said and done, if I were a consumer with a choice I would not choose a Bosch in fact, I would likely go back to a top loader as I had one without any issue. I am also not happy with the length of time they take to service and that they use Able appliances etc etc.

clive100

236 posts

Master Geek
Inactive user

#1834401 31-Jul-2017 15:59

You should now try for a full refund of the original purchase price which would likely be a credit through the retailer. Then you can purchase whatever you want at the same retailer. I am not sure if they must refund / Credit after 3 plus years but you can give it a go. Otherwise a replacement machine with a full new warranty is still a good outcome. Bosch are normally a very good product.

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