So the saga with my mates at Aramex continues. 

Several weeks on, several emails, several phone calls, many promises that my wife's new bike would be delivered urgently and there's still no sign of it. 

Last phone call was a real worry - the operator didn't know where it was, then it was in the Penrose facility, then it was in the North Shore facility, then it was in a manager's office, then they would look for it, so I assume it's lost. 

That's $850.00 I assume will be held up at Evo Cycles for a while, until I can get my money back for goods I never received. 

So frustrating! 

Edit: and now their phones don't work. 

Edit 2: Their phones were overloaded. I did end up managing to get through. Despite being told by several people in several formats that my package would be delivered with urgency, it's apparently still sitting at the depot (now confirmed as being the North Shore one) because it's "oversized or over weight". 

This is a 14kg bike in a box...so maybe 15.5kg all up. Same as the one they delivered from Wellington in 4 days. So they can be delivered...

I'm convinced they've lost it