Mercury just switched me to a more expensive plan.

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jpoc

1043 posts

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#111458 4-Nov-2012 09:41

I did not get a say in the matter, they just wrote to say that they have switched me automatically.

I guess that I need to switch to another supplier.

Why are they allowed to do this?

Looking at my bills over the last 7 months, I will be paying $5-$8 a month more for my electricity.

johnr

19282 posts

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Inactive user

#711639 4-Nov-2012 10:02

jpoc:Why are they allowed to do this?

I would say it's in the terms and conditions

scuwp

3888 posts

Uber Geek

#711684 4-Nov-2012 11:51

I am not with Mercury, but some companies have differing price structures depending on your usage, our company has a 12 monthly check-up to make sure we are on the best plan, admittedly it advises us if it thinks we should be on a different plan (cheaper) and we can choose to change or not.

On the face of it the charges may appear higher, but have a close look at the rental and line rates per Kw, perhaps they have actually switched you to something that may be overall cheaper?

Typically higher rental = low unit prices and vice versa.

Lazy is such an ugly word, I prefer to call it selective participation

Ragnor

8223 posts

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#711990 5-Nov-2012 02:41

jpoc: I did not get a say in the matter, they just wrote to say that they have switched me automatically.

I guess that I need to switch to another supplier.

Why are they allowed to do this?

Looking at my bills over the last 7 months, I will be paying $5-$8 a month more for my electricity.

Mercury has special low user plans for low users, once you exceed the limit regularly you can't stay on them.

This is probably what happened.

jpoc

1043 posts

Uber Geek

#713816 7-Nov-2012 21:03

Ragnor:
jpoc: I did not get a say in the matter, they just wrote to say that they have switched me automatically.

I guess that I need to switch to another supplier.

Why are they allowed to do this?

Looking at my bills over the last 7 months, I will be paying $5-$8 a month more for my electricity.

Mercury has special low user plans for low users, once you exceed the limit regularly you can't stay on them.

This is probably what happened.

No, quite the opposite. I am on the standard plan and they are moving me to the low use plan. That is despite the fact that my monthly consumption is substantially above that at which the low use plan is a saving and also despite the fact the year-on-year, my monthly consumption is increasing considerably.

NonprayingMantis

6434 posts

Uber Geek

#713824 7-Nov-2012 21:13

Just like most companies they have the right to adjust pricing to whatever they want to

of course, if they do, they have to give you appropriate notice and you have the right to switch suppliers.

Ragnor

8223 posts

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#714466 9-Nov-2012 04:47

jpoc:

No, quite the opposite. I am on the standard plan and they are moving me to the low use plan. That is despite the fact that my monthly consumption is substantially above that at which the low use plan is a saving and also despite the fact the year-on-year, my monthly consumption is increasing considerably.

Sounds like a mistake, have you tried contacting them?