Lovely people. 

They quickly and efficiently received, processed and approved my application for a connection for a water meter for my second flat.

They must have very much enjoyed dealing with me as today I received yet another approval for a water connection at a property I don't even own, along with all the details of the person who had actually applied for it.

I called the other person to notify them their application was approved and Watercare had written to me so that I might share the good news, too. They were very interested to hear I was in receipt of all the details about their application. 

I called Watercare, too, but it was 5:15 and they were closed for the day. Must have been worn right out sending letters to the wrong people all day. :-)