Hilton Honors Emails - Can't Unsubscribe

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andrewbnz

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#127364 7-Aug-2013 19:53

I stay at a Hilton Hotel A while back, I made the mistake of Joining their Hilton Honors program. After receiving their emails for awhile and seeing no content that interested me I decided to unsubscribe to the emails using the link they provided. I got a confirmation....

UNSUBSCRIBE CONFIRMED
We are sorry to see you go! <myemailaddress> has been unsubscribed. Please allow up to 10 business days for processing your request. You will continue to receive transactional email messages, such as reservation confirmations.

Despite this I have continued to receive their emails and have gone through this process over 10 times and still receive their emails. A quick Google search shows this is a common problem with people worldwide saying it is impossible to unsubscribe from Hiltons emails.

I have set up a filter which sends these emails straight to the trash now. However I believe it is important to hold companies accountable and as such have reported Hilton to the Antispam devision of the Department of Internal Affairs while I doubt any action will be taken if enough people complain something might happen.

Has anyone else experienced this kind of behaviour from Hilton or any other company?

johnr

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#873463 7-Aug-2013 19:57

Complain to the DIA then and they do act on complaints, I had 2 staff fly up from Wellington and interview me over a complaint

http://www.dia.govt.nz/services-anti-spam-index

sbiddle

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Biddle Corp

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#873471 7-Aug-2013 20:09

Hilton's unsubscribe system is munted. I eventually had to complain to them on twitter to get unsubscribed because nothing else worked.

It'll be interesting to see what DIA say - clearly the issue is their unsubscribe system broken.

johnr

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#873478 7-Aug-2013 20:13

I know someone that complained to the DIA about Apple and DIA followed up on that as well

blakamin

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#873482 7-Aug-2013 20:17

johnr: I know someone that complained to the DIA about Apple and DIA followed up on that as well

If you do that these days, you'd wanna be quick, or mini-obama (John Key) might try to veto it ;-P

andrewbnz

59 posts

Master Geek
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#873488 7-Aug-2013 20:19

Thanks, I have sent a complaint through to the DIA and have also contacted Hilton via twitter and got a response within 20mins. Amazing they only want to help when you complain in public.

SaltyNZ

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2degrees

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#873629 8-Aug-2013 06:39

I cannot believe nobody has replied 'Apparently Hilton doesn't Honor Unsubscribe Emails'.

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kiwitrc

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#873631 8-Aug-2013 06:56

SaltyNZ: I cannot believe nobody has replied 'Apparently Hilton doesn't Honor Unsubscribe Emails'.

You mean honour :)