Be glad you're not an Australian Telstra cable customer

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blakamin

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Topic # 128616 16-Aug-2013 21:39

We've been having cable issues with certain sites over the last 2 nights...
Rang Telstra and they wanted to RDP into my pc (chromebook, lol) to check for virii.. Told them NO!
It then got escalated and they wanted to charge me money to check their cable modem and make sure the DNS was set right... After I read them the DNS off their cable modem.
And THEN it seems to be a national routing issue!
http://forums.whirlpool.net.au/forum-replies.cfm?t=2142929

Obviously I told them some words that sound like "extortion" and "stick it up your bum".

Customer service.... *sigh*

blakamin

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Reply # 879842 16-Aug-2013 22:38

One person supports this post

BWAHAHA! after hitting them up on Twitter...
Their Advice? Use Google DNS!

PaulBags

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Reply # 879897 17-Aug-2013 00:07

Last post I see in that thread someone reckons switching to googleDNS didn't help them, I want to ask them if they cleared their DNS cache, but I'm not signing up just to say that.

blakamin

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Reply # 879898 17-Aug-2013 00:14

Lol, I gave up too, as you could tell. But the fact they tell you that as opposed to fixing the problem.... :-/

PaulBags

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Reply # 880075 17-Aug-2013 13:02

blakamin: Lol, I gave up too, as you could tell. But the fact they tell you that as opposed to fixing the problem.... :-/

A Temporary solution is better than no solution.