Fibre cut in Browns Bay area - anyone have photos?

Forums › Off topic › Fibre cut in Browns Bay area - anyone have photos?

ubergeeknz

3344 posts

Uber Geek

Trusted

Vocus

#141033 27-Feb-2014 16:43

There's been word of a fairly nasty Chorus fibre cut around Browns Bay / Forrest Hill area on Auckland's North Shore... has anyone seen it? Got pix?

1 | 2

8953 posts

Uber Geek

#995626 27-Feb-2014 17:00

Affecting about 5000 customers apparently, happened about 10.00 this morning. Not sure exactly where though.

arcon

423 posts

Ultimate Geek

#995695 27-Feb-2014 18:06

Castor Bay is also out due to this... i rang them today but they said no ETA on a fix, then tried to sell me an upgraded package :D

I dont believe they have no idea when it will fixed so the handling of the repair has been botched from a customer service point of view.

RunningMan

8953 posts

Uber Geek

#995711 27-Feb-2014 18:25

arcon: Castor Bay is also out due to this... i rang them today but they said no ETA on a fix, then tried to sell me an upgraded package :D

I dont believe they have no idea when it will fixed so the handling of the repair has been botched from a customer service point of view.

Who are "they"?

I doubt Chorus would have tried to sell you an updated anything.

Noodles

487 posts

Ultimate Geek

#995790 27-Feb-2014 20:45

I wonder where the cut is. Must be between the exchange and the backhaul network. I know they're doing a bunch of work on East Coast Rd near Mairangi Bay with the UFB rollout. I could always go for a drive and find out.

Coil

6614 posts

Uber Geek
Inactive user

#995796 27-Feb-2014 20:53

Fibre was cut yes, Around 10AM.
Affecting Browns bay and Forrest Hill exchanges. All cabinets off each exchanges are down. Didnt not see any notification for the exchange building itself.

michaelmurfy

meow
13240 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#995799 27-Feb-2014 20:56

Phones didn't appear to be down as we were ringing customers around those areas today notifying them of an outage :)

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

Noodles

487 posts

Ultimate Geek

#995800 27-Feb-2014 20:57

I bet it was one of the UFB rollout team. They're a bit loose with the digger (they cut the cable to our street a month or so ago)

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

Noodles

487 posts

Ultimate Geek

#995802 27-Feb-2014 20:59

michaelmurfy: Phones didn't appear to be down as we were ringing customers around those areas today notifying them of an outage :)

I guess the cabinets are fed with fibre and copper? Either that or the exchange has redundant voice paths, but not for internet.

Noodles

487 posts

Ultimate Geek

#995805 27-Feb-2014 21:12

It's on East Coast Rd between Constellation Drive and Hastings Rd in Mairangi Bay. Pretty major, they have 4 teams working on it, rolling new fibre feed and joining strands.

I didn't go and talk to them as they looked pretty busy, but it's where they were installing UFB ducting, so I'm guessing someone dug through it. I wouldn't be surprised if someone lost their job over it.

naggyman

697 posts

Ultimate Geek

#995841 27-Feb-2014 21:33

Noodles: I bet it was one of the UFB rollout team. They're a bit loose with the digger (they cut the cable to our street a month or so ago)

That is often caused by cables not being where the map says they should be - I am sure that Chorus are not incompetent.

Morgan French-Stagg

morgan.french.net.nz

nickb800

2715 posts

Uber Geek

Trusted

#995844 27-Feb-2014 21:38

naggyman:
Noodles: I bet it was one of the UFB rollout team. They're a bit loose with the digger (they cut the cable to our street a month or so ago)

That is often caused by cables not being where the map says they should be - I am sure that Chorus are not incompetent.

As for Chorus' sub-subcontractors swinging diggers and horizontal drilling...

Noodles

487 posts

Ultimate Geek

#995869 27-Feb-2014 22:07

nickb800:
naggyman:
Noodles: I bet it was one of the UFB rollout team. They're a bit loose with the digger (they cut the cable to our street a month or so ago)

That is often caused by cables not being where the map says they should be - I am sure that Chorus are not incompetent.

As for Chorus' sub-subcontractors swinging diggers and horizontal drilling...

Yup, should have been more specific. The UFB rollout team, especially the ducting work is sub contracted out and then sub contracted out again, so it's not "Chorus" per se