CGA opinion: slippers worn out after 6 months

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timmmay

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#173463 24-May-2015 14:26

I bought some nice leather wool lined slippers in November, around 6 months ago. They were $80, which is relatively expensive for slippers, though I got a second pair half price. I wear them just about every day, only ever inside, mostly on carpet but we have a few tiles and some lino, for 2-4 hours per day, just wandering around the house.

I noticed today the back of the heal is worn through. The rest of the sole is worn, but not near as much. It's a very soft rubber sole. The upper looks as good as new.

Given it's only been just over six months do I take them back and ask nicely for them to be replaced, or do I figure that six months wear is ok and either chuck them out or pay for them to be resoled?

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#1310800 24-May-2015 14:38

Carpet is abrasive and every day wear for 6 months is a lot or wear for a slipper, I cannot really see the CGA applying here.

Athlonite

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#1310803 24-May-2015 14:45

If you still have the receipt I'd take them back most footwear comes with a 12 month warranty unless stated otherwise they shouldn't wear out that quickly specially considering you paid $80 for them you'd expect a quality product that should last

timmmay

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#1310807 24-May-2015 14:52

I have the reciept. I have two contradictory opinions. I may take them back and just ask their opinion of they should have worn out already, rather than demanding anything.

MikeB4

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#1310811 24-May-2015 14:59

timmmay: I have the reciept. I have two contradictory opinions. I may take them back and just ask their opinion of they should have worn out already, rather than demanding anything.

Always worth a crack, the worse they can say is no

Athlonite

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#1310812 24-May-2015 14:59

My mom buys ~$20/30 dollar pairs from the warehouse and gets around 3.5 years wear out of them and that's both indoor and outdoor use, what does that tell you it says that for $80 you should be getting a heck of a lot more than 6 months out of yours

timmmay

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#1310814 24-May-2015 15:03

Thanks folks, I'll pop in and ask them what they think.

timmmay

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#1310843 24-May-2015 16:46

I went into Hannahs, who were good. They said it's not a fault, it's worn out because of the way I walk... that part sounds like BS to me. Of course the heel will wear out first, followed by the forefoot, that's where it touches the ground. I suspect the sole is made of a material that's too soft - it is a very soft rubber.

The lady was really nice, said they'd either do a courtesy one time replacement like for like no charge, or I can try something different. Nothing else fit so I got a replacement. All in all I think it's a pretty reasonable response and I'm happy with it.

Since the new pair will do the same thing I'm going to get some soles from ebay and attach them myself, something like this perhaps.

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mattwnz

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#1310848 24-May-2015 16:57

I would probably expect them to last 12 months. The thing is that you don't know if the rubber is substandard / weally weak and has worn prematurely, or if it is just normal wear and tear. Can you put some new rubber on the soles. Are they a proper brand name, or just a house brand?

timmmay

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#1310851 24-May-2015 17:07

Mi Wollies brand, at $80 each I expect them to be near top of the line. There was a $120 pair but they didn't fit so well. I'm ordering soles from ebay now.

Batman

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#1310853 24-May-2015 17:12

i don't believe wear and tear is covered. imagine boy racers taking their tyres back to the shop!

timmmay

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#1310855 24-May-2015 17:13

joker97: i don't believe wear and tear is covered. imagine boy racers taking their tyres back to the shop!

True, which is why I asked their opinion rather than demanded a replacement. Good also have to be fit for purpose - I'm not outside running in the slippers, I'm walking gently around my carpeted house.

mattwnz

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#1310857 24-May-2015 17:18

timmmay: I went into Hannahs, who were good. They said it's not a fault, it's worn out because of the way I walk... that part sounds like BS to me. Of course the heel will wear out first, followed by the forefoot, that's where it touches the ground. I suspect the sole is made of a material that's too soft - it is a very soft rubber.

The lady was really nice, said they'd either do a courtesy one time replacement like for like no charge, or I can try something different. Nothing else fit so I got a replacement. All in all I think it's a pretty reasonable response and I'm happy with it.

Since the new pair will do the same thing I'm going to get some soles from ebay and attach them myself, something like this perhaps.

My dad purchased some formal shoes from there that died an early death. Think the sole came away from the upper, with hardly any wear. But he got fobbed off the wear and tear line, as as they were under $100 he didn't bother fighting it.

mattwnz

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#1310858 24-May-2015 17:21

joker97: i don't believe wear and tear is covered. imagine boy racers taking their tyres back to the shop!

It is because they considered consumables. However if they fail due to a premature defect, they should be covered. Just wear is very difficult to prove, because you don't know if the rubber in the sole is defective. Less of a problem with tyres if you chose a good brand becuase they would have certain standards they would need to meet, which I doubt economy shoes go through the same sorts of testing.

timmmay

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#1310860 24-May-2015 17:28

Good quality regular shoes last me years. I've just had new heels put onto my ecco business shoes that are 2.5 years old, I wear them every second day - they wore in a similar place, but much better sole quality. My Merrell shoes last a similar time, years.

I've ordered replacement soles for the new slippers to stop them wearing out so quickly. The uppers will last a lot longer than their cheap sole.

Batman

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#1310864 24-May-2015 17:46

my nike outdoor shoes have been worn since 2008! maybe there is a difference in walking technique ;p

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