Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

xpd



Chief Trash Bandit
8914 posts

Uber Geek
+1 received by user: 1318

Mod Emeritus
Trusted
Lifetime subscriber

Topic # 198317 4-Jul-2016 16:29
2 people support this post
Send private message

Ordered 3x laptops from Dell for work recently, and last Thursday 2 of them turned up - sticker on the boxes said "1 of 3/2of 3" yet no #3. So our office admin calls courier co. on Friday to find out whats going on... "oh, the box was damaged, its on its way".

 

Turns up today.

 

Box has been squashed, and obviously opened (courier co. said to check the contents). Now the fun part of this, is the large and easily seen tyre pattern across the box.

 

Somehow, the courier managed to run over it...... and by some miracle, the laptop survived reasonably unscathed. Nothing obvious to the eye wrong with it, powers on fine and runs. But my eye did catch a little bulge on the base.... feels like something is pushing from the inside (checked the others and they dont have this bulge).

 

Dell are swapping the unit out anyway.





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz


Create new topic
161 posts

Master Geek
+1 received by user: 64
Inactive user


  Reply # 1585757 4-Jul-2016 17:11
Send private message

This sounds like the work of Post Haste.

 

 


1243 posts

Uber Geek
+1 received by user: 530


  Reply # 1585769 4-Jul-2016 17:41
One person supports this post
Send private message

The number of times I've had to tell couriers the parcels go in the van, not under it...


mdf

1922 posts

Uber Geek
+1 received by user: 558

Trusted
Subscriber

  Reply # 1585777 4-Jul-2016 17:52
Send private message

I can totally believe this (and +1 for the Post Haste experiences). 

 

My experience of couriers in New Zealand is pretty aligned with Swift and Shift. You'd almost think it was a documentary...

 

While there is the odd exception, they're mostly just awful. Biggest problem I think is that the customer (i.e. sender) isn't the one affected by poor customer/recipient experience. Bad customer experience therefore isn't punished by taking business elsewhere/competitive tensions. Couriers have no incentive to do things like (oh, just spitballing here...) actually knocking on a door before leaving a "card to call".

 

 

 

I would be *very* happy to pay for a "recipient courier" style service. i.e. parcels get delivered to some central location then a courier I choose actually delivers to me.

 

  • Leave a card to call when I'm actually at home }
  • Run over (or in my case, stand on) a package  }  My business goes elsewhere, thanks.
  • Toss something in the bushes                          }
  • Lose my stuff                                                 }

 


Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.