Any other ASB Fastnet users experiencing(ed) this annoyance?

Forums › Off topic › Any other ASB Fastnet users experiencing(ed) this annoyance?

Asmodeus

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#198754 21-Jul-2016 12:33

Since a week ago, every time I open Fastnet classic on a computer (pc or mac), the settings menu is always dropped down and won't retract. Also, the tree menus on the left side of the page are all expanded and won't contract. Have tried multiple browsers, OS and tried clearing cache, cookies, etc, etc (see pic below)

Any ideas or fixes?

old3eyes

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#1596158 21-Jul-2016 12:40

Just logged in fine..

Regards,

Old3eyes

timmmay

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#1596198 21-Jul-2016 12:53

It's just you.

Asmodeus

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#1596225 21-Jul-2016 13:14

Hmmm OK thanks, have also tried disabling all browser extensions, etc too but same deal. Will try and contact their CS I guess but not holding my breath on that one...

marlinz

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#1596226 21-Jul-2016 13:16

its all good for me too

so as timmmay says .......

evnafets

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#1596233 21-Jul-2016 13:28

Also just tried it, with no problems.

It sounds like the page isn't loading fully, or an error is occurring loading the page.

I know you've cleared the cache, but maybe a force refresh (CTRL+F5) might sort out the issue.

As a troubleshooting step you might see if there are any javascript exceptions or similar logged in the console?

Hit F12 in your browser to bring up developer tools.
Select the "Console" tab
Log in to ASB banking.
note any messages that appear

Asmodeus

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#1596385 21-Jul-2016 16:09

Thanks. Forced refresh doesn't do anything and when I check the console it says:

tH9V3SablfSOTIKuj78Z5w.js?v=2635:4 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.

mentalinc

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#1596422 21-Jul-2016 17:45

What browsers have you tried?

Have you used the latest chrome and firefox releases (not beta builds)

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Aredwood

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#1596451 21-Jul-2016 18:47

Try a different Internet connection to a different ISP. If your ISP uses a cache server. It may have out of date content in its cache. Try a VPN if you don't have access to a different connection.

Is your ISP Vodafone by any chance?

Asmodeus

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#1596584 21-Jul-2016 23:44

Tried IE, Edge, Chrome and Safari, all up to date. Win 10, 7 and OSX. Tried at work and home, different ISPs. Turned Unotelly on and off.

Same result...

mattwnz

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#1596586 21-Jul-2016 23:49

I got an email to say they were updating their websites, so that could be the issue too. I have tried logging into mine, and I don't have the problem, but my drop down menu is in two columns, and yours in only in one. The problem is contacting these companies about the problem is not a good experience from my experiences, and you can end up wasting a lot of time.

richms

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#1596591 22-Jul-2016 00:13

Aredwood: Try a different Internet connection to a different ISP. If your ISP uses a cache server. It may have out of date content in its cache. Try a VPN if you don't have access to a different connection.

Is your ISP Vodafone by any chance?

Nothing should be able to be cached since its a https site and I dont see that mixed content warning on it.

Also another vote for works for me.

Richard rich.ms

Aredwood

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#1597094 22-Jul-2016 23:52

Would sure hope not, But since OP hadn't said in their first post if they were using a work computer. As the boss could have added a private certificate authority to the work computer. Then a caching server would be able to terminate the TLS tunnel, cache, do any snooping of the content, create a new TLS tunnel to the users browser. Of course easy to see if this is going on by checking the cert details of some https websites.

webwat

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#1598627 25-Jul-2016 23:37

I normally use it on Opera browser (www.opera.com), no problems.

Time to find a new industry!

Asmodeus

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#1600313 28-Jul-2016 18:45

OK so Fastnet CS got straight back to me which I was impressed by. I had a screen reader turned on somehow which was causing all the menus to be permanently expanded. There was a small link on the page, partially hidden by the settings menu, to turn it off (you can just see it in the screenshot in the OP). Works fine now :)