The Chinese are so cute

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Rikkitic

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#210323 22-Mar-2017 13:55

I bought a device from Aliexpress that failed. I wrote to complain about it and received a reply, complete with a row of smileys expressing regret. I then decided to try fixing it myself, which seemed the simplest solution. The problem turned out to be more fixable than I had first expected and I succeeded in repairing it. I sent another message to the seller explaining this. In reply, I received a row of smileys blowing kisses at me! I don't think that would ever happen with Trade Me. Maybe they could learn something from the Chinese.

Plesse igmore amd axxept applogies in adbance fir anu typos

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Geekzone

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#1745826 22-Mar-2017 13:55

Hmmmm. Here we go.

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Linux

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#1745833 22-Mar-2017 13:58

Trademe and Aliexpress are very different in the way they work, If something failed you purchased on Trademe you would not email Trademe but the Seller about it

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sidefx

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#1745839 22-Mar-2017 14:04

I think I would prefer a seller to offer to fix or replace the item... and if they sent me a row of smiley faces instead I wouldn't be too happy!

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Rikkitic

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#1745852 22-Mar-2017 14:14

They did ask for a video of the problem and said they would refer it to their technical people. It was after I said I had fixed it that I got the kisses. I just thought it was a nice touch, if a bit unusual.

Plesse igmore amd axxept applogies in adbance fir anu typos

sidefx

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#1745854 22-Mar-2017 14:18

Ah, well that sounds a bit better. It sounded from your original post like they just said they regretted it with a row of smiley faces. ;-)

"I was born not knowing and have had only a little time to change that here and there." | Octopus Energy | Sharesies
- Richard Feynman

Rikkitic

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#1745858 22-Mar-2017 14:31

Sorry, I should have been clearer. The first response, which asked for a video of the problem, came with a row of smileys indicating regret. The second response was just a row of blowing kisses.

Plesse igmore amd axxept applogies in adbance fir anu typos

DrDee

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#1745859 22-Mar-2017 14:31

TradeMe: You pay the seller directly and TradeMe charges a fee for the service directly to you.

Aliepress: Alibaba hold the money until the product is received and confirmed OK/correct, then pass the money on to the seller.

One pushes the seller to offer a good product and service so they get paid, the other only cares about getting the fee.

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ghettomaster

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#1745864 22-Mar-2017 14:41

Linux:

Trademe and Aliexpress are very similar in the way they work, If something failed you purchased on Aliexpress, you would not email Aliexpress but the Seller about it

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Fixed it! :)

ubergeeknz

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Vocus

#1745888 22-Mar-2017 15:17

AliExpress are far more involved than TradeMe in after sales support. If you buy a fair bit through there (so I've heard, lol) you get to the point where they will step in after a set timeframe and resolve issues with sellers. I have also found most sellers are eager to take care of their customer on AliExpress lest they recieve bad ratings. I suspect, as well as not wanting to lose face, AliX are very harsh on sellers with bad ratings.

richms

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#1745892 22-Mar-2017 15:27

ubergeeknz:

AliExpress are far more involved than TradeMe in after sales support. If you buy a fair bit through there (so I've heard, lol) you get to the point where they will step in after a set timeframe and resolve issues with sellers. I have also found most sellers are eager to take care of their customer on AliExpress lest they recieve bad ratings. I suspect, as well as not wanting to lose face, AliX are very harsh on sellers with bad ratings.

There are 5 numbers from A0 to A4 that they put after the peoples names, and each get a new set of benifits from aliexpress.

aliexpress:

Fast Refunds

Benefit details:

Fast refunds allows A3 and A4 members to receive quicker refunds. If a seller has accepted your request to return a product, all you need to do is provide AliExpress with the tracking number of the package once you have sent it back to the seller. Your refund will be then be automatically processed by AliExpress.

Additional information:

A3 members are able to claim Fast Refunds on orders up to US $ 25.
A4 members are able to claim Fast Refunds on orders up to US $100.
Fast Refunds are only available for A3 & A4 members.

and

Fast-Track Claims

Reward details:

Available for A4 members only.
When you escalate disputes, you can choose Fast-Track Claims to pass your case on to our dedicated customer service team who will personally work on your particular issue. This will speed up your claim process by 5 days.

Richard rich.ms

ubergeeknz

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Vocus

#1745895 22-Mar-2017 15:30

I do feel as if TradeMe could take a leaf from their book, especially given the fees they charge. The customer experience is really everything, I am sure a lot of people are put off TradeMe after having a bad experience with a trader.

throbb

675 posts

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#1745896 22-Mar-2017 15:31

All the issues I have had have been dealt with pretty quickly, really good service. I love the messages I get sometimes...was a bit disturbed when one called me darling, but they will almost do anything to make sure you don't give them a low review.

Please let us know if you have received the parcel already or not yet? This e-mail probably disturb you, But I'm concerning about your package status . If you still haven't received the parcel or any problem with this item you received, let us know firstly BEFORE opening a dispute and we could help to extend the delivery time if you still need the goods. Meanwhile, refund or replacement will be issued to you after 60 working days from the dispatching time with no Excuse. Please don’t open dispute without contacting us , we will give priority to issue refund by Paypal, it’s faster to get money back, so provide a valid paypal to us if you need refund ! If it have received in good conditional and you really love the items, We hope you could leave us positive feedback in Real 5 ★★★★★ stars .

Any problem, your first freely contact will be appreciated. We are sincerely here to make you 100% satisfied .

Kindest Regards,

Customer Service Department

Dear friend, please accept our sincere apologies for the problem. we are here to inform you that your parcel was sent back by the customs without any reasons. but we are 100% care about our clients and could we solve the problem in this way? 1, we resend the new parcel for you ASAP when getting your prompt reply. or 2, we refund for you as compensation, please offer your Paypal account for us to refund. hope that can help you and your early reply would be highly appreciated. best regards Aaron

sonyxperiageek

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#1745900 22-Mar-2017 15:34

Off topic, but is it just me or are the right sides of this thread cut off? @freitasm

Sony

Ge0rge

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#1745914 22-Mar-2017 15:54

sonyxperiageek:
Off topic, but is it just me or are the right sides of this thread cut off? @freitasm

It happens to me an aweful lot when trying to read on my phone. (android and chrome). Changing aspect doesn't help, and usually about 15 characters are cut off. Makes it completely impossible to read threads at times. Appears quite randomly.

sonyxperiageek

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#1745916 22-Mar-2017 15:55

Ge0rge:
sonyxperiageek:

Off topic, but is it just me or are the right sides of this thread cut off? @freitasm

It happens to me an aweful lot when trying to read on my phone. (android and chrome). Changing aspect doesn't help, and usually about 15 characters are cut off. Makes it completely impossible to read threads at times. Appears quite randomly.

Yeah I know about the Android Chrome thing, that was discussed heavily in another dedicated thread too.

Sony

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