Recommendations for phone recorder

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gished

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#210505 30-Mar-2017 13:25

I've got Fibre with Sparks integrated wiring, and was wondering what options I have for some sort of phone recording device. Nothing too fancy or expensive ideally and it doesn't even need to be automatic.

pbgben

261 posts

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#1750726 30-Mar-2017 14:34

A Dictaphone taped to the handset?

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gished

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#1751103 31-Mar-2017 12:25

Er.. I'll keep that in mind.

Wiggum

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#1751113 31-Mar-2017 12:48

2talk have a built in phone recorder.

Just activate it from their online portal.

But be aware that there are strict laws around this. One person on the call needs to be aware that the call is being recorded.

stinger

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#1751145 31-Mar-2017 13:27

Wiggum:

2talk have a built in phone recorder.

+1 for 2talk, for the ability to automatically record calls.

Dratsab

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#1751151 31-Mar-2017 13:31

Wiggum: 2talk have a built in phone recorder.

Just activate it from their online portal.

But be aware that there are strict laws around this. One person on the call needs to be aware that the call is being recorded.

The person doing the recording, in this case gished, is sufficient for meeting this criteria.

pbgben

261 posts

Ultimate Geek
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#1751152 31-Mar-2017 13:31

Wiggum:

2talk have a built in phone recorder.

Just activate it from their online portal.

But be aware that there are strict laws around this. One person on the call needs to be aware that the call is being recorded.

Its a bit of a grey area

Is it legal to record a phone conversation to use as evidence in a dispute?

It’s not illegal to surreptitiously record a phone conversation which you are taking part in, if you have a good reason for doing so.

However you may be in breach of the Privacy Act if:

the content of the conversation is sensitive,
you use the recorded information for other purposes (e.g. you distribute the recording and use it to mock the people identified in the recording),
you don’t store the recording securely or
you don’t dispose of the recording when you no longer need it.

If the other person finds out you have recorded your conversation, they could lay a complaint with the Privacy Commissioner or take legal action against you. Either of these actions could result in you having to pay them compensation.

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Dratsab

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#1751159 31-Mar-2017 13:44

It's not grey at all. If gished, or anyone else for that matter, wants to record phone conversations he* can. End of story.

Does he need to inform the other party - no. Does he need to take care with the storage of the recordings - yes.

Edit: assumption made as to gender - apologies if incorrect.

gished

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#1751205 31-Mar-2017 14:53

Thanks for the input. To be honest the only time I'd bother recording a call is when it's from "Microsoft Technical Support".

pbgben

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#1751210 31-Mar-2017 15:04

Dratsab:

It's not grey at all. If gished, or anyone else for that matter, wants to record phone conversations he* can. End of story.

Does he need to inform the other party - no. Does he need to take care with the storage of the recordings - yes.

Edit: assumption made as to gender - apologies if incorrect.

Our understandings of grey are different, I see it as we are legally allowed to record, but the recorded parties are also legally allowed to take action against you for doing so.

White - Yes you can, no problem.

Grey - Yes you can, but you're still able to get into trouble.

Black - Illegal, your gonna get fined a ton of money, and or go to jail.

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Dulouz

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#1751230 31-Mar-2017 15:48

stinger:

Wiggum:

2talk have a built in phone recorder.

+1 for 2talk, for the ability to automatically record calls.

Although it is useful to note that it doesn't always work. I had a couple of calls I really wanted to relisten to, and they were not recorded. Apparently, it is possible to make your calls 'private' which means they cannot be recorded. The call in question was to an NZ mobile phone.

Amanon

SirHumphreyAppleby

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#1751238 31-Mar-2017 16:14

Dulouz:

Although it is useful to note that it doesn't always work. I had a couple of calls I really wanted to relisten to, and they were not recorded. Apparently, it is possible to make your calls 'private' which means they cannot be recorded. The call in question was to an NZ mobile phone.

Over the years, I've had a few calls apparently not record. In some cases, they haven't been available via the Website, but 2talk was able to recover them. Unfortunately, 2Talk also doesn't recall calls where either party has requested they not be recorded. This annoys me, because legally, only I am required to know, and the record options should unquestionably be honoured in my opinion.

The best solution for recording is to set up your own PBX, and record there.

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Dratsab

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#1751268 31-Mar-2017 17:04

pbgben:

Dratsab: It's not grey at all. If gished, or anyone else for that matter, wants to record phone conversations he* can. End of story.

Does he need to inform the other party - no. Does he need to take care with the storage of the recordings - yes.

Edit: assumption made as to gender - apologies if incorrect.

Our understandings of grey are different, I see it as we are legally allowed to record, but the recorded parties are also legally allowed to take action against you for doing so.

White - Yes you can, no problem.

Grey - Yes you can, but you're still able to get into trouble.

Black - Illegal, your gonna get fined a ton of money, and or go to jail.

I fully understand what your saying, however all of this comes down to a separation of issues. Under your terminology, the recording of telephone calls in New Zealand is white. Your definition of grey needs refining to "Yes you can, but be careful with the data as you *may* get yourself into trouble."

How can you get into trouble? - by breaching someones privacy. Making the recording itself is not inherently breaching such privacy. But, dependent on the contents of that data and how it is handled or acted upon, you could well end up breaching privacy and potentially face court action down the track. Highly unlikely for everyday, run-of-the-mill phone calls IMHO. The part of your post I've highlighted is not correct in the general context you've written but could be correct in the context of a breach of privacy. This is where the separation of issues kicks in - subsequent handling of, or acting on, data is not part of and has absolutely no effect whatsoever on the legality of making recordings in the first place.

On a related but off-topic note, I'm pretty sure you'll find a lot of businesses (and most likely all Government departments) these days record calls as a matter of course. If recorded parties were "legally allowed to take action...for doing so" the Courts would be absolutely clogged with claims. They aren't. This is because people can't/won't make legal claims against such recordings unless they think they have a good prospect of proving a breach of privacy. A certain amount of businesses who make such recordings will advise you upfront that calls are recorded "for training purposes" (true to a degree but is certainly not the only reason) - this instantly provides a cushion against claims as callers are well aware they're being recorded before they say anything and is regarded as "best practice". Conversely, a certain amount of businesses will not provide such advice as there is no legal requirement for them to do so.

As an aside, due to issues surrounding expectations of privilege, I wouldn't expect people such as lawyers, accountants or medical professionals to record phone calls, but this isn't what's being discussed here.

There's a couple of lawyers who visit these forums (dejadeadnz and sxz) who would be able to offer a much more detailed perspective (and a kick in the pants for any parts I've got wrong) if you feel like paging them for further comment.

dt

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#1751270 31-Mar-2017 17:09

if you phone from a mobile, there is a ton of phone call recording apps for ios and android.