Thanks for your patience

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Jonski

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#217789 12-Jul-2017 12:13

So... in corporate communications, sometimes I have to say "sorry for the delay" and I often replace that with "thanks for your patience", which is a nicer way of saying it.

But "thanks for your patience" sometimes strikes me as doublespeak. What's another way of saying this that keeps everyone happy?

I reject your reality and substitute my own!
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Awrrr
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#1821214 12-Jul-2017 12:26

Thanks for your understanding.

Plesse igmore amd axxept applogies in adbance fir anu typos

MikeB4

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#1821215 12-Jul-2017 12:32

please don't hurt me

gehenna

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#1821220 12-Jul-2017 12:39

Just be glad you're hearing from me finally.

frankv

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#1821231 12-Jul-2017 12:54

Jonski:

So... in corporate communications, sometimes I have to say "sorry for the delay" and I often replace that with "thanks for your patience", which is a nicer way of saying it.

But "thanks for your patience" sometimes strikes me as doublespeak. What's another way of saying this that keeps everyone happy?

Apologies for the delay, which was caused by the very same bureaucracy that requires me to make this apology.

MikeB4

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#1821234 12-Jul-2017 12:59

seriously though, I would tell my teams to be honest. Acknowledge what the client is experiencing, apologise and be positive and not to make promises beyond what they can achieve. Don't use phrases and lines that sound scripted they sound insincere.

sumzitup

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#1821241 12-Jul-2017 13:10

Rikkitic:
Thanks for your understanding.

This is my usual goto line.

Jonski

265 posts

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#1821243 12-Jul-2017 13:13

MikeB4:

Don't use phrases and lines that sound scripted they sound insincere.

Always be sincere. Even if you don't mean it.

I reject your reality and substitute my own!
- Adam Savage, Mythbuster

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floydbloke

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#1821251 12-Jul-2017 13:32

MikeB4:

seriously... Don't use phrases and lines that sound scripted they sound insincere.

BNZ, Air NZ, Vodafone: " we are currently experiencing exceptionally high call volumes and your wait may be longer than normal"

When does the exception become the norm?

Did Eric Clapton really think she looked wonderful...or was it after the 15th outfit she tried on and he just wanted to get to the party and get a drink?

SepticSceptic

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#1821252 12-Jul-2017 13:33

I feel that "Thanks for your patience" tends to deflect any accountability away from yourself, and not in a good way. Puts the onus on the recipient, rather than the sender.

'Fess up and apologise for the delay - perhaps explain.

"I apologise for the delay in replying to you and appreciate your patience on this matter. It took me a while to gather the information that you required and put together in a format that you and I both can liaise on.

Thanks again,

Cheers.."

MikeB4

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#1821259 12-Jul-2017 13:44

floydbloke:

MikeB4:

seriously... Don't use phrases and lines that sound scripted they sound insincere.

BNZ, Air NZ, Vodafone: " we are currently experiencing exceptionally high call volumes and your wait may be longer than normal"

When does the exception become the norm?

Never used that on IVR's that were under my responsibility. I insisted the IVR had the current date and info on issues and why there were call delays not a blanket script. I would QA them at least weekly by calling in.

gzt

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#1821262 12-Jul-2017 13:53

Jonski:
So... in corporate communications, sometimes I have to say "sorry for the delay" and I often replace that with "thanks for your patience", which is a nicer way of saying it.

But "thanks for your patience" sometimes strikes me as doublespeak. What's another way of saying this that keeps everyone happy?

Free lunch on Friday! ; ).

floydbloke

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#1821263 12-Jul-2017 13:58

MikeB4:

floydbloke:

MikeB4:

seriously... Don't use phrases and lines that sound scripted they sound insincere.

BNZ, Air NZ, Vodafone: " we are currently experiencing exceptionally high call volumes and your wait may be longer than normal"

When does the exception become the norm?

Never used that on IVR's that were under my responsibility. I insisted the IVR had the current date and info on issues and why there were call delays not a blanket script. I would QA them at least weekly by calling in.

The somewhat odd things is that in the last month or two (at least half a dozen times) with both VF and AirNZ I have had the message played to me pretty much straight away when the IVR answers, then within 30 seconds I have been speaking with a human being . Very acceptable wait times to me and well within their Service Level targets I expect.

Did Eric Clapton really think she looked wonderful...or was it after the 15th outfit she tried on and he just wanted to get to the party and get a drink?

Pumpedd

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#1821270 12-Jul-2017 14:05

All I want to hear "is the truth"!!

I dont want to hear fancy marketing speak or a lot of lies....simply the truth.

Vodafone are one of the worst in this country for their BS. They either dont admit that their is a fault, making the customer believe it is all their fault, or they use marketing speak to totally ignore the issue.