Uploading Passport Photo Issue

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allan

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#222615 20-Aug-2017 20:47

My wife decided she didn't like the photo she had taken by a pharmacy to renew her passport, so I said I would take one. Used a Canon Powershot SX30, which saves as jpg's, but every resolution I took and she tried to upload, failed with an error of not meeting the 4:3 aspect ratio. That can't be the actual reason, because all of the supported resolutions that it takes are a 4:3 ratio - it has to be some other aspect of the image that it actually doesn't like.

Anyone else has struck a similar issue or have any ideas?

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#1849445 20-Aug-2017 20:51

Is she framed correctly in the photo? This is the most common cause of it failing.

ANglEAUT

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#1849485 20-Aug-2017 21:14

Portrait or landscape mode? Maybe the system is seeing a 3:4 ratio?

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Fred99

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#1849488 20-Aug-2017 21:20

I wonder if the actual ratio is exactly 4:3 - or if the camera is a row or two of pixels out in either dimension - or there's a rounding error if you've resized them.

allan

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#1849494 20-Aug-2017 21:28

As far as I could tell using the composition guide, she appeared to be framed correctly in the photos and definitely portrait mode. If it had been framing, I would have expected a more specific error message.

I think @Fred99 you may be correct, while I didn't resize them, possibly there is a row of pixels out in one direction or another in the originals.

Bit of a moot point now, she's uploaded the original "disliked" photo.

Bung

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#1849507 20-Aug-2017 21:49

DIA have an online photo checker that claims to give reasons for rejection. Maybe try that.
https://onlinephotochecker.passports.govt.nz/Home/TermsAndConditions

allan

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#1849527 20-Aug-2017 23:04

Bung: DIA have an online photo checker that claims to give reasons for rejection. Maybe try that.
https://onlinephotochecker.passports.govt.nz/Home/TermsAndConditions

That's exactly what we're were using. That's what was complaining about the 4:3 ratio error.

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davidcole

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#1849569 21-Aug-2017 06:29

Is your camera 4:3? And not 16:9 or 1:1? Some allow you to select it.

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#1849570 21-Aug-2017 06:44

Hey, I have had my fair share of rejects from this website ;-)

I found that it tends to give you an accurate error message. One of the issue I was having was having a file too small (a few 100's KB) due to the way I had exported the image. But even then the error message was descriptive.

I would try and take you photo into your favorite image editor and do a crop, forcing the 4:3 ratio (I can do that for you if you don't have any)

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kiwiharry

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#1849572 21-Aug-2017 07:01

I've found that the pixel ratio does have to be exactly 4:3 or it does get rejected. Image editor I was using only allowed me to select aspect ratio's but it was still a few pixels off in one dimension, so photo kept getting rejected.

Had to use another image editor that allowed me to stipulate pixel dimensions and once I amended the values so as that it was exactly 4:3 then bingo, it was accepted.

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#1849587 21-Aug-2017 07:41

From memory I took something like 50 photos before I could get a photo accepted. You have to be virtually 100% precise to meet there photo requirements.

throbb

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#1849591 21-Aug-2017 07:58

Had the same issue a couple of months back, with a Nikon d7200. Seems the 4:3 ratio on some cameras are not the exact ratio the passport photo checker is looking for. I had to crop it with Photoshop to get it accept.

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kryptonjohn

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#1849607 21-Aug-2017 08:22

I had similar difficulties to the posters above. Took plenty of photos, trimmed them with image editors to get the pixel aspect ratio perfect etc and still couldn't get it accepted.

The online checker tool is almost useless. Sometimes it helps by telling you the aspect ratio is wrong but most of the time it just fails the photo with no explanation.

So I ended up walking up to the post shop and paying them $20 for a photo that they emailed to me. This photo was accepted first time by the online passport renewal system.

davidcole

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#1849612 21-Aug-2017 08:41

kryptonjohn:

I had similar difficulties to the posters above. Took plenty of photos, trimmed them with image editors to get the pixel aspect ratio perfect etc and still couldn't get it accepted.

The online checker tool is almost useless. Sometimes it helps by telling you the aspect ratio is wrong but most of the time it just fails the photo with no explanation.

So I ended up walking up to the post shop and paying them $20 for a photo that they emailed to me. This photo was accepted first time by the online passport renewal system.

Sounds like a plan so cunning it's got a tail on it....

"yeah yeah yeah, lets make it so they can never upload the photo to us and they have to come in and we take it with a "special camera with special pixels, we'll make millions...enough so we don't have to do that postal delivery crap any more".

kryptonjohn

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#1849615 21-Aug-2017 08:46

Heh. I should check that image and see if it has some magic cookie in the metadata that tells DIA to just accept the photo...

evnafets

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#1849616 21-Aug-2017 08:51

I have encountered the same thing. Tried taking photos and uploading via Ipad, Android phone, uploading photo to computer and taking from there. All of them complained about the "4:3 ratio"

Thanks for the hint on "exactly 4:3" - I'll toss it through an image editor and see if it likes it then.

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