I just purchased a Jurassic Park collection from NZGameshop.com
I purchased this mainly for the UV digital version. Microsoft was selling the digital version for around the same price.
When the product arrived, the digital version did not work. I got an error saying it can only be redeemed in the UK.
The listing itself clearly shows in the image that the product comes with Bluray 3d + Bluray + Digital HD UltraViolot"
The title of the product says "Jurassic Park Premium Collection Blu-ray UV"
The rep i spoke with initially said "UV is the type of disc". This isn't correct, UV is the digital locker. The type of disc is Bluray.
They then said "the digital version was a free bonus". That also isn't correct - it was part of the package.
They then said "The disc is region 2/B so won't work in NZ". Now i became frustrating as this wasn't about the disc, but the digital version. In addition, this was nothing to do with the disc and region B is NZ's region.
They then acknowledged the digital version would not work in NZ and they would have the listing updated, but again advised they would not do anything for the error.
I was not after a full refund, i was just after perhaps a credit of half the value or similar, so i can purchase the digital version elsewhere.
My question is, am i in the right? Someone please slap some sense into me.... i'm more frustrated with their response.