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Topic # 240091 20-Aug-2018 12:26
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Anybody know there phone number been looking on there site and Google and unable to find any phone number need to contact them asap and they take forever to respond to email's

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xpd

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  Reply # 2076166 20-Aug-2018 12:33
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They use to have a number.......  they usually reply to my emails within 30mins.

 

Have you tried their live chat ?

 

 





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  Reply # 2076175 20-Aug-2018 12:40
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There is a phone number in their whois record. No idea how accurate it is https://dnc.org.nz/whois/search?domain_name=mightyape.co.nz

 

 


 
 
 
 


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  Reply # 2076207 20-Aug-2018 13:23
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Dont get me started on companies that hide their phone number on their website. I understand why as the cost of answering that phone is really expensive, much better you answer your own question in their FAQ.

 

Thats another when they have a Contact link that goes directly to their FAQ again to try and avoid the phone call, GGGRRRRR!

 

Such is life in the 21st century!





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xpd

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  Reply # 2076257 20-Aug-2018 14:35
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Dunno if this is still active..... 0800 994 263

 

 





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  Reply # 2076260 20-Aug-2018 14:39
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gnfb:

 

Dont get me started on companies that hide their phone number on their website. I understand why as the cost of answering that phone is really expensive, much better you answer your own question in their FAQ.

 

Thats another when they have a Contact link that goes directly to their FAQ again to try and avoid the phone call, GGGRRRRR!

 

Such is life in the 21st century!

 

 

 

 

If you have a phone number, then essentially you need some form of call centre or call management system or a minimum of 1 staff member dedicated to calls. Otherwise the call ends up just going voice mail, or very long hold times. I think the bigger problem is companies treating emails as low prioroty. I am dealing with one company at the moment, who far off their email support overseas. So if I want NZ support, I have to phone them, as all their phone support is still in NZ


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  Reply # 2076278 20-Aug-2018 15:10
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Insufficient contact details can be a breach of a company's merchant terms. But once they have a merchant facility the bank doesn't check up again.


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  Reply # 2076287 20-Aug-2018 15:23
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Maybe not so helpful, but in my experience Mighty Ape are faster at responding to emails and chat requests than many companies are at answering a phone call. It's also a far more efficient method of customer service imo, plus you can have a written record of the outcome.





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  Reply # 2076582 21-Aug-2018 05:16
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stinger: There is a phone number in their whois record. No idea how accurate it is https://dnc.org.nz/whois/search?domain_name=mightyape.co.nz 

 

The only number in all of my emails from them is the same as recorded in the Whois records: +6494759305





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  Reply # 2154691 5-Jan-2019 08:45
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Shocking experience with them this week. Ordered a birthday present for my son on Monday, the website said it would ship Thursday and arrive Friday. Fine.

Come Friday morning the shipment had not been processed, so I decided I would cancel and purchase locally. BUT - no way to contact them. I had emailed them Thursday night asking about shipment but no reply. There was no live chat available and no phone number. As we are heading away on Monday early morning I did not want it to arrive while we were on holiday.

Finally Friday afternoon they emailed me to say, sorry , we are busy - it’s shipped , won’t get there until Monday ( at least they could have upgraded to Saturday shipping)

I’ve been purchasing off mighty ape since they were estabzlished ( and before when they were GPSTORE). No more - the lack of any ability to contact them makes them more dodgy that some offshore sites.

Goodbye mighty ape.

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  Reply # 2154698 5-Jan-2019 09:20
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I wanted to change my order and this was their response after it had been shipped.

 

 

 

In this case you would like to cancel an order, I would recommend either giving us a call on sending a message via our contact us page: http://www.mightyape.co.nz/help/contact 

Selecting “I would like to cancel an order I have placed” as the enquiry type along with selecting your order ID will ensure a block is put on your order to stop it from shipping.


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  Reply # 2154749 5-Jan-2019 11:12
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Credit where credit is due, they did manage to upgrade it to Saturday delivery so it arrived today. Kudos there.

BUT - not being able to contact them except via email means no more buying from mightyape

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  Reply # 2154845 5-Jan-2019 13:21
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I thought NZ online stores had to have a contact number by law?


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  Reply # 2154847 5-Jan-2019 13:25
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Nah, it's not a legal requirement. On the topic of Mightyape generally, I am totally bemused by the almost rabid loyalty that it engenders. Most of the time its prices are (from my experience) absolutely no better than stores like Noel Leeming. My partner and friends have also experienced their deplorable RMA/after sales practices. Unless they have deep, deep sales or are the only source for what I want, I never go near them.

 

 

 

 


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  Reply # 2154891 5-Jan-2019 13:43
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dejadeadnz:

 

Nah, it's not a legal requirement. On the topic of Mightyape generally, I am totally bemused by the almost rabid loyalty that it engenders. Most of the time its prices are (from my experience) absolutely no better than stores like Noel Leeming. My partner and friends have also experienced their deplorable RMA/after sales practices. Unless they have deep, deep sales or are the only source for what I want, I never go near them.

 

 

 

Same day or next day delivery - means I don't have to get off my lazy a** and drive anywhere.


xpd

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  Reply # 2154898 5-Jan-2019 14:04
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Ive never had any problems with them, and been using them since their Microworld days in Symonds Street :D





XPD / Gavin / DemiseNZ

 

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