- Purchased a QOSMIO G30 for laptop for $4000 in Nov 2006
- Product Faulted in Oct 2007 within warranty - As a result the Video chipset and mainboard were replaced
- Product has faulted again in August 2008
Current Symptoms being identitical to those experienced in Oct 2007 (Artifacts on LCD Screen at load of windows, Upon load of windows blank Screen, Using Safe Mode mulitple changing artifacts appear across screen, System Restore has not resolved the issue, Reloading of Windows XP cannot be completed because of blank screen after reinstallation etc.)
For Others owners experiencing similar issues Reference- http://www.asklaptopfreak.com/laptop-notebook-help/2007/07/08/toshiba-qosmio-g30-screen-problem/
As the product itself is outside of the manufacturers warranty period, I have approached the retailer directly, whom in conjunction with the manufacturer have offered assessment and repair at thier cost, although this is a generous offer my key concern is even with the repair, based on my experience having had the unit repaired for the same fault thier is very little peace of mind when looking to the future lifespan of this product. And my concern is I will face a similar situation to this 11 months in the future. And as the Product is on Hire Purchase for a further 1.5 years the opportunity to purhcase a replacement is a minimum 1.5 years away.
Having raised these concerns with retailer in relation to my understanding of the Consumer Guarantees thier response was
"The motherboard and video chipset are not seen as a major fault but are seen as a minor fault. Under the CGA it is up to the trader to choose between repair, replace or refund. Below is from www.consumeraffairs.govt.nz – it shows minor problems are in the hands of the trader.Minor problems
You can ask the trader to fix the goods. The trader must choose between repairing the goods, replacing the goods or giving you a refund."
As Im not the most technically minded individual, the reason Im looking for advice is to understand from those with a technical background, based on the information available would you agree the issue presented is a "Minor Problem" or as per the consumer guarantees act a "Serious Problem" the consumer guarentees act defintion being
If the problem is a serious one (the goods are unsafe, substantially do not meet acceptable quality, fitness for particular purpose, description or sample), you can choose to:
- return (reject) the goods and get your money back, or
- return the goods for a replacement of similar value and type (if the goods are reasonably available as part of the supplier's stock ), or
- keep the goods and have the price reduced to make up for its drop in value.
At this stage the point of contention is the degree of the problem (e.g Minor or Serious) as indicates whom dictates the solution (trader or Consumer) , I fully understand the realty is this may only come from a disputes tribunal.
However to help me decide on the position I should take, some feedback would certainly be appriectiated.