Why do companies insist on thinking that people want to talk to machines? Their terrible automated voicemail systems are already bad enough. If I have a question in a store, I want to talk to a human. If I want to have a list of pre-programmed responses, I can look up a FAQ. What does an animated cartoon face add to this? If it actually works well (unlikely) it might be cool to play with, but then it belongs in a science museum exhibition, not a retail space. My thumbs are firmly down on this one!