Amazon Japan login troubles

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farcus

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#270268 1-May-2020 14:21

Trying to login to my Amazon Japan account but having no end of trouble.
Enter my email address and password and the next screen says it will send a text message with an authentication code. (it displays a partially obscured hone number that it will send to which is correct)
However, the text authentication never arrives.
It used to work in the past so I'm not sure what has changed.

There is no choice to have the authentication sent by email instead.
If I follow the help prompts to contact them it immediately prompts me to log in again (which of course I can't do).
If I go into help and click on "contact us" it immediately prompts me to log in again.
No matter the method I try for contacting them it wont let me do it unless I log in.
There is even a link to follow if 2 step authentication fails - but that link asks me to log in!!!

Any ideas on how I can get out of this loop I am stuck in?

My phone is with Skinny - is it worth me contacting them to find out why I am not receiving the authentication texts?

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#2474757 1-May-2020 14:35

You could try this as a last resort

https://www.amazon.co.jp/-/en/a/recover/upload

just tried my login, works fine but my 2FA is email only not mobile

farcus

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#2474806 1-May-2020 14:48

firefuze:

You could try this as a last resort

https://www.amazon.co.jp/-/en/a/recover/upload

just tried my login, works fine but my 2FA is email only not mobile

when I click your link I am presented with a login screen

Gurezaemon

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#2474812 1-May-2020 14:59

farcus:

Trying to login to my Amazon Japan account but having no end of trouble.
Enter my email address and password and the next screen says it will send a text message with an authentication code. (it displays a partially obscured hone number that it will send to which is correct)
However, the text authentication never arrives.
It used to work in the past so I'm not sure what has changed.

There is no choice to have the authentication sent by email instead.
If I follow the help prompts to contact them it immediately prompts me to log in again (which of course I can't do).
If I go into help and click on "contact us" it immediately prompts me to log in again.
No matter the method I try for contacting them it wont let me do it unless I log in.
There is even a link to follow if 2 step authentication fails - but that link asks me to log in!!!

Any ideas on how I can get out of this loop I am stuck in?

My phone is with Skinny - is it worth me contacting them to find out why I am not receiving the authentication texts?

I had this exact problem a few months ago with Amazon Japan. I ended up calling them, but there was no way around the lack of 2FA notification, and we reached an impasse, where the bloke on the other end said he'd get a manager to call back (which didn't happen).

I was resigning myself to having to cancel the credit card payment method, when I tried logging in from my phone, which still (somehow) worked, and I managed to sort things out from there.

I don't know if this will help, but if you have another device that has login details for the account, it might pay to check those.

farcus

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#2474815 1-May-2020 15:04

Gurezaemon:

I had this exact problem a few months ago with Amazon Japan. I ended up calling them, but there was no way around the lack of 2FA notification, and we reached an impasse, where the bloke on the other end said he'd get a manager to call back (which didn't happen).

I was resigning myself to having to cancel the credit card payment method, when I tried logging in from my phone, which still (somehow) worked, and I managed to sort things out from there.

I don't know if this will help, but if you have another device that has login details for the account, it might pay to check those.

I've tried installing the amazon app on my phone but still have the same issues with login 2fa
Also unable to login using browser on phone.

Why the heck are these 2fa texts not being received though. As I said before - they used to work and still do work for my Amazon US account.

andrewNZ

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#2474818 1-May-2020 15:08

have you changed phones recently?
There used to be an issue where people moving away from iPhone would have iMessage still hijacking messages.

Gurezaemon

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#2474819 1-May-2020 15:09

farcus:

I've tried installing the amazon app on my phone but still have the same issues with login 2fa
Also unable to login using browser on phone.

Why the heck are these 2fa texts not being received though. As I said before - they used to work and still do work for my Amazon US account.

I suspect that Amazon Japan is a lot more strict with use from overseas - for years, I've been using a VPN set to Japan whenever I buy Japanese content for my wife's kindle. Japanese banks have a similar mindset.
Ideally, you'd have 2FA set to email or an authenticator app, however you obviously can't get into the account to change anything 😕.

When I called them, they seemed stumped by the lack of 2FA working as well, but short of contacting their help line and trying to explain to them the problem, I don't have any suggestions...

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farcus

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#2474860 1-May-2020 15:18

andrewNZ: have you changed phones recently?
There used to be an issue where people moving away from iPhone would have iMessage still hijacking messages.

no - no change in phones or phone numbers or providers or anything

farcus

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#2474861 1-May-2020 15:19

Gurezaemon:

farcus:

I've tried installing the amazon app on my phone but still have the same issues with login 2fa
Also unable to login using browser on phone.

Why the heck are these 2fa texts not being received though. As I said before - they used to work and still do work for my Amazon US account.

I suspect that Amazon Japan is a lot more strict with use from overseas - for years, I've been using a VPN set to Japan whenever I buy Japanese content for my wife's kindle. Japanese banks have a similar mindset.
Ideally, you'd have 2FA set to email or an authenticator app, however you obviously can't get into the account to change anything 😕.

When I called them, they seemed stumped by the lack of 2FA working as well, but short of contacting their help line and trying to explain to them the problem, I don't have any suggestions...

I can't even find a phone number to contact them - the only number I can find is a Japanese toll free number that doesn't work from outside Japan

surfisup1000

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#2474911 1-May-2020 16:58

I recently experienced the same problem with Amazon USA .

I just could not sign into my amazon US account using safari on my MacBook pro . I never get the text message.

My phone number is entered as 6421xxxxxxx

I'm wondering if I need the + in front?

Amazon offers an alternative, push notification to my IOS device. But, they give no advice at all about how that works!! Found out, you need to open the amazon app , then open up the bell icon. It doesn't actually 'popup', it is more like receiving an email than a notification.

I checked the logs, and it looks like I am trying to sign-in from the USA -- could that be DNS4ME screwing up? I suspect so.

The worse thing is, you cannot contact amazon until you have signed in!! How stupid if your problem is with sign in.

farcus

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#2474949 1-May-2020 19:14

farcus:

Why the heck are these 2fa texts not being received though. As I said before - they used to work and still do work for my Amazon US account.

Actually, I tell a lie here. My US account was working a couple of weeks ago when I tried it but just trying it now I do not get the 2fa text.
Looks like I am having exactly the same issue with Amazon US so I wonder if there are wider issues with Amazon or maybe Skinny / Spark?

Once I have entered my password and hit enter I get this screen . . .

If I hit that the text doesn't ever arrive.
You can see in this image there is a link to contact Amazon customer service if mob phone not working.
However, this link points to this page . . .

so it is even less helpful than the Amazon Japan link

Is anybody else having trouble getting text notificaitons from Amazon (on Spark/Skinny specifically?)

farcus

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#2474958 1-May-2020 19:32

I think Amazon Japan and US have just decided they are gonna mess with my head today . . .
Here is their instructions (USA website) on account recovery if you can't log in using 2fa . . .

Clicking the link to recover the account goes right to here . . .

I feel like I am stuck in the twilight zone!!!

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firefuze

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#2475041 2-May-2020 00:48

farcus:

when I click your link I am presented with a login screen

ahh bugger, I was already logged in when I used the link so wasn't prompted to login like in your screenshot above this post.

andrewNZ

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#2475078 2-May-2020 08:39

Have you tried clearing cookies and cache for giggles?

billgates

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#2475178 2-May-2020 11:27

Is Amazon Japan shipping to NZ? I thought Amazon has stopped shipping to NZ altogether including US store. Trying to finalise checkout cart for Amazon US or Japan results in no shipping to NZ due to COVID-19.

Do whatever you want to do man.

Behodar

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#2475180 2-May-2020 11:35

billgates:

Is Amazon Japan shipping to NZ? I thought Amazon has stopped shipping to NZ altogether including US store. Trying to finalise checkout cart for Amazon US or Japan results in no shipping to NZ due to COVID-19.

Just tried it and still nope. That 'temporary' block is still there, after ~6 months...

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