Harvey Norman want my goods back that I purchased

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deshanv

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#62492 8-Jun-2010 15:38

Hi Guys,

ISSUE!!!!!

I purchased an item from harvey norman yesterday for $599. It was an amplifier. TOday they call me and say that the item i purchased was given to me at t he wrong price and i need to pay an extra $500 as the item has a RRP of $1999. I need to know if I have the right to keep it as I never knew that. thats the price on the amp and thats the price the sales person put on my invoice with the same model number,.

I would appreciate some advice please.

Thanks

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#339408 8-Jun-2010 15:46

IANAL but they accepted the sale, they invoiced you and you paid. If they had a price problem they could have declined to sell the item BEFORE you paid for it.

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#339409 8-Jun-2010 15:52

deshanv: Hi Guys,

I purchased an item from harvey norman yesterday for $599. It was an amplifier. TOday they call me and say that the item i purchased was given to me at t he wrong price and i need to pay an extra $500 as the item has a RRP of $1999. I need to know if I have the right to keep it as I never knew that.

thats the price on the amp

Do you mean, if you walked in there today, it says $1999?

and thats the price the sales person put on my invoice with the same model number,.

So the invoice actually states $1999, but they let you out of the door paying $500? Were you paying part cash, part eftpos? Or on mutliple eftpos cards?

I would appreciate some advice please.

Thanks

IANAL, but if the receipt/invoice states you should have been billed $1999 and yet you only paid, $500, and you know this is the case, then IMO it is theft. And HN have every right to ask you politely to come back to remedy it. Which it sounds like they are doing by still offering to you at a good price.
IANAL!!!

freitasm

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#339410 8-Jun-2010 15:58

Hmmm. Wait a minute. Now I am confused...

What is the price on the invoice? $599 or $1999? How much was the item tagged for? And much have you paid?

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#339411 8-Jun-2010 15:58

freitasm: IANAL but they accepted the sale, they invoiced you and you paid. If they had a price problem they could have declined to sell the item BEFORE you paid for it.

The OP really needs to give us some more info. I would have it at a guess, that HN would have offered it at $1999, the OP accepted, but there was a mistake when it came to billing the OP. So as far as HN are concerned, they have not received the money the OP agreed to pay them. Obviously this is speculation and the OP needs to explain what exactly happened.

vexxxboy

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#339412 8-Jun-2010 16:00

if they quoted you $599 and that s what the invoice says and you have paid the full price then tough, of course they will be after you because they have lost money but thats not your problem, mind you might not be there favorite customer next time

Common sense is not as common as you think.

nickd

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#339415 8-Jun-2010 16:07

I'm also confused $599+$500=/=$1900

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k1wi

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#339416 8-Jun-2010 16:08

As has been said, we're not lawyers, and your post is too ambiguous for us to understand the situation exactly...

I am not a lawyer, but having done commercial law at university, I strongly suggest you head down to your local Citizen's Advice Bureau or Community Law Center (for free legal advice) and have a chat to them about it.

HN should allow you to seek independent advice over it.

oldmaknz

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#339418 8-Jun-2010 16:11

"and thats the price the sales person put on my invoice".

If your invoice states $500 and you paid $500 you are perfectly within your rights to keep the goods. If the invoice said $1999 then you can probably be made to either return it or pay the rest.

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#339420 8-Jun-2010 16:19

k1wi: As has been said, we're not lawyers, and your post is too ambiguous for us to understand the situation exactly...

I am not a lawyer, but having done commercial law at university, I strongly suggest you head down to your local Citizen's Advice Bureau or Community Law Center (for free legal advice) and have a chat to them about it.

HN should allow you to seek independent advice over it.

+1

It ends up being one of those situations where both can argue till blue in the face but theres no real proof that either were in the right or wrong.... but if the invoice states $599 then it dosent look good for HN :)

XPD / Gavin

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deshanv

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#339421 8-Jun-2010 16:20

invoice says $1999 less $1400 so total price inc gst on invoice is $599

Dunnersfella

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#339422 8-Jun-2010 16:21

Does the amp model number (one the front or the back of the amp) match that of the one on your receipt?

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deshanv

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#339423 8-Jun-2010 16:21

The sale price on the amp was $599, this was on the sticker that was attached to the amp, I never knew it was $1999 till i got home

rvangelder

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#339424 8-Jun-2010 16:23

deshanv: invoice says $1999 less $1400 so total price inc gst on invoice is $599

sweeeet

xpd

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#339427 8-Jun-2010 16:27

deshanv: The sale price on the amp was $599, this was on the sticker that was attached to the amp, I never knew it was $1999 till i got home

If the sale price, the invoice and the model numbers match, then nothings wrong, HN cant chase you. If the model numbers dont match tho, then fair enough them asking for you to return it or pay the difference. Once returned, itd be up to you to take your money back or take the correct amp....

XPD / Gavin

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freitasm

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#339428 8-Jun-2010 16:30

deshanv: invoice says $1999 less $1400 so total price inc gst on invoice is $599

What is "less $1400"? Payment or discount?

deshanv: The sale price on the amp was $599, this was on the sticker that was attached to the amp, I never knew it was $1999 till i got home

There was a price sticker saying $599 and the invoice has a total for $599?

The case is looking better on your side...

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