Does Harvey Norman Have a Price Matching Policy?

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Wade

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Topic # 64967 26-Jul-2010 21:46

Hi All, does anyone know if HN has a price matching policy? I popped into a store on the weekend as I am considering buying a netbook. When the conversation steered toward pricing i was told no price matching, you pay a higher price @ HN because they offer other deals like interest free finance etc (item in question is HP Mini 311, $800 @ JB Hifi , $1200 @ HN). I got home did a bit of a search and found some info on an Australian price match policy but couldn't find anything on NZ site.

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Reply # 356794 26-Jul-2010 21:56

I am sure they do, otherwise they won't be doing so well in terms of sales.

I suggest talking to another sales.

SteveON

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Reply # 356797 26-Jul-2010 22:12

They will do a price match against DSE or other retailers within reason. But they will NOT price match with an online store.

NonprayingMantis

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Reply # 356801 26-Jul-2010 22:16

Wade: Hi All, does anyone know if HN has a price matching policy? I popped into a store on the weekend as I am considering buying a netbook. When the conversation steered toward pricing i was told no price matching, you pay a higher price @ HN because they offer other deals like interest free finance etc (item in question is HP Mini 311, $800 @ JB Hifi , $1200 @ HN). I got home did a bit of a search and found some info on an Australian price match policy but couldn't find anything on NZ site.

why not just buy it from JB?

heavenlywild

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Reply # 356804 26-Jul-2010 22:22

I would only go to HN if they had a huge sale, had the product that others didn't have or if I was very desperate:P

Wade

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Reply # 356805 26-Jul-2010 22:22

If i have to pay cash I will go to JB but if i can get the best of both worlds and secure the best price and 48mths interest free at HN then i woudl be a fool not to do it :P

corksta

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Reply # 356821 26-Jul-2010 22:53

Wade: If i have to pay cash I will go to JB but if i can get the best of both worlds and secure the best price and 48mths interest free at HN then i woudl be a fool not to do it :P

You won't be able to do that. You'll find that when HN have their interest free deals going there is virtually zero movement on price in the computer department. GE charge HN a fee to run these deals, keeping the products at RRP means they don't lose out, if they started price matching and offering the same interest free deal it would cost them.

In short you are paying for the convenience of paying it off!

s.joseph

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Reply # 356832 26-Jul-2010 23:26

Harveys match deal to deal so they will price match cash offers, but not finance you have to choose one, got that straight from a sales person..

Byrned

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Reply # 356902 27-Jul-2010 08:26

Every so often they role out their "Price Match Promise" but it certainly isn't something they have all of the time.

It's fast becoming the story if you're paying cash go to JB, otherwise Harveys it is.

sbiddle

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Reply # 356912 27-Jul-2010 08:43

Harvey Norman's business model is very much modelled around high ticket prices with interest free deals. If you haggle with their staff you will sometimes get some great deals. Overall though I find their model a bad one and the staff annoying.

xpd

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Reply # 356913 27-Jul-2010 08:52

Ive found with HN, you rarely get any form of discount, but they'll usually throw some extras in instead to make the deal seem more tempting.

XPD / Gavin / DemiseNZ

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graemeh

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Reply # 356935 27-Jul-2010 09:38

xpd: Ive found with HN, you rarely get any form of discount, but they'll usually throw some extras in instead to make the deal seem more tempting.

You need to work on your bargaining skills then.

Nobody should ever pay the "ticket price" at Harvey Norman for bigger items (unless you're getting interest free finance but then it's not really free you are paying an inflated price to pay for it).

If the sales droid you are talking to won't cut a deal then just talk to someone else in the shop.

xpd

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Reply # 356948 27-Jul-2010 09:52

I did say "rarely" :)
I usually only buy small items from them anyway. Always find Appliance Shed are cheaper and will generally drop a bit for cash.

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Reply # 356964 27-Jul-2010 10:16

I have found with HN it REALLY depends on what sales rep you talk to. Some are willing to cut you a good deal some will not budge and even be offended that you would ask!! If you get someone that is not willing to cut a deal find someone else.

I have a guy that I always go to in the home theatre side as he is always willing to cut a good deal to get the sale.

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SteveON

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Reply # 356974 27-Jul-2010 10:21

graemeh:
xpd: Ive found with HN, you rarely get any form of discount, but they'll usually throw some extras in instead to make the deal seem more tempting.

You need to work on your bargaining skills then.

Nobody should ever pay the "ticket price" at Harvey Norman for bigger items (unless you're getting interest free finance but then it's not really free you are paying an inflated price to pay for it).

If the sales droid you are talking to won't cut a deal then just talk to someone else in the shop.

When I worked in retail I REALLY hated customers like that. It is in the best interest of the shop to make a sale, but not if there is no money to be made. Most people expect products to be discounted these days, but with thin margins its not really possible.

I used to just walk away from customers who I knew were about to ask for a better deal. I remember countless times explaining to customers why we could not match an online shop or why the $120 Logitec bag with mouse and USB stick would not come free with a $1000 budget laptop. I am so glad those days are long gone...

jen1001

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Reply # 356976 27-Jul-2010 10:22

Nety: I have found with HN it REALLY depends on what sales rep you talk to. Some are willing to cut you a good deal some will not budge and even be offended that you would ask!! If you get someone that is not willing to cut a deal find someone else.

I have a guy that I always go to in the home theatre side as he is always willing to cut a good deal to get the sale.

+1 on this.

I went to HN a couple of months ago to get a 1TB HP hard drive and ask them whether they'd price match another retailer but the guy didn't seem interested at all so I went somewhere else and got a price match with them.

I went back to the same HN branch with a family member a month later and spoke to another rep, and this time we managed to get a price beat for the same hard drive.

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