I have a 3 year old LCD TV which developed an intermittent fault earlier this year. Sometimes when turning on from standby, it dies as soon as it powers on, and has to be unplugged for several hours before it will work again. I returned the TV to Dick Smith and asked for repair under the Consumer Guarantees Act, which they agreed to.
They sent my TV away, and it was away for 2 months before I got a call to say after testing they could not replicate the fault, and I would have to pay a $92 'No Fault' fee to have the TV back, which I paid on the condition the problem has stopped (I even put the condition in writing).
The TV still had the issue, so I took it back to DSE and advised I was rejecting the goods under the CGA on the basis they were not of reasonable quality. I was advised the area manager handles CGA claims and they would put a case to them for a refund of the purchase price, plus the $92 fee.
It's now been a further month with no TV, and DSE won't give me an answer until Sony agree to pay for the refund costs. I believe they are stalling, and I would like to get this resolved without waiting an undisclosed time while DSE negotiates with Sony.
What are my options?