HELP Required – VDSL CONNECTION SLOWER THAN ADSL ? !!!

Forums › New Zealand Broadband › HELP Required – VDSL CONNECTION SLOWER THAN ADSL ? !!!

samoir

39 posts

Geek

#140579 13-Feb-2014 15:20

We just had chorus show up to install our VDSL.
Two young guys in a beat up grey sedan (no chorus van), no tools, no test equipment or the like. I had to lend them our ladder for them to install the Cat5 in our roof.
Clearly i have no confidence now...!

They have made a switch from ADSL to VDSL, our modem was showing 13850kbps /1044kbps (Orcon) and now its showing 9340kbps / 4450kbps (2Talk) on the new VDSL service.

Has anyone experienced this? We are about 200m from our cabinet in Sandringham, Auckland.

VDSL slower than ADSL by 3MBps!!

The wires in the roof they have cut and just twisted together by hand and crudely put some insulation tape around them, no jointers or anything?
Is this normal?

Heres the wiring they did!

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430 posts

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Chorus

#986805 13-Feb-2014 15:47

Your description of events does not indicate a successful VDSL install.

Please contact your ISP, log a fault and ask them to contact their Chorus Service Delivery Manager to investigate.

^GL

chevrolux

4962 posts

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#986807 13-Feb-2014 15:57

Wow.... I can't believe what I'm reading.

What part of the country are you in?

Behodar

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#986809 13-Feb-2014 16:01

chevrolux: What part of the country are you in?

samoir: We are about 200m from our cabinet in Sandringham, Auckland.

chevrolux

4962 posts

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Inactive user

#986810 13-Feb-2014 16:05

lol go me....

I thought Visionstream took care of everything up there including provisioning? Would of thought they would make all their contract sign write their vehicles too.
This sounds like Chorus work has finally come down to the level of the Sky installers. Very worrying...

l43a2

1779 posts

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#986823 13-Feb-2014 16:20

err this job looks ... yer report this to the end service provider these cowboys need culling.

overkill

222 posts

Master Geek

#986827 13-Feb-2014 16:24

chevrolux:
This sounds like Chorus work has finally come down to the level of the Sky installers. Very worrying...

Paid per job, save heaps of money by having no tooling or supplies.......sign everyone up, there is money to be made......

This type of installation is not a true reflection of a qualified "Chorus" technician, not all have this level shoddy workmanship.

"Setting the Standard in Quality and Commitment"

hyperman

418 posts

Ultimate Geek

#986944 13-Feb-2014 19:10

samoir:
We just had chorus show up to install our VDSL.
Two young guys in a beat up grey sedan (no chorus van), no tools, no test equipment or the like. I had to lend them our ladder for them to install the Cat5 in our roof.
Clearly i have no confidence now...!

They have made a switch from ADSL to VDSL, our modem was showing 13850kbps /1044kbps (Orcon) and now its showing 9340kbps / 4450kbps (2Talk) on the new VDSL service.

Has anyone experienced this? We are about 200m from our cabinet in Sandringham, Auckland.

VDSL slower than ADSL by 3MBps!!

The wires in the roof they have cut and just twisted together by hand and crudely put some insulation tape around them, no jointers or anything?
Is this normal?

Heres the wiring they did!

man.............................WTF
strip joiners would have made a better connection

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samoir

39 posts

Geek

#986945 13-Feb-2014 19:12

Yes its all pretty disappointing.
However, i am quite concerned about the connection speed dropping from ADSL to VDSL, from 13.5 to 9.5 Mb.
Im hoping with this poor install that Chorus can rectify and make it happen.

Sideface

9353 posts

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#986953 13-Feb-2014 19:40

samoir:
.... Is this normal?

I'm amazed that you have an internet connection at all.
This is a cowboy install of the worst kind.
Protest to your ISP VERY LOUDLY ....

Sideface

cisconz

cisconz
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#986959 13-Feb-2014 19:50

Defintely log a fault with your isp... that isnt quality and as a end customer you should have better.

Hmmmm

michaelmurfy

meow
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#986963 13-Feb-2014 19:57

What the hell? Hate to say it but this is not the worst I've seen from Visionstream.

Michael Murphy | https://murfy.nz
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kornflake

409 posts

Ultimate Geek

#986965 13-Feb-2014 20:05

off topic, but who do 2talk use/resell dsl from?

coffeebaron

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#986983 13-Feb-2014 20:45

I hear sbiddle did a master filter install today, maybe this was his work!
https://twitter.com/stevebiddle/status/433784955651387392

Rural IT and Broadband support.

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chevrolux

4962 posts

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#986988 13-Feb-2014 20:49

kornflake: off topic, but who do 2talk use/resell dsl from?

2Talk run their own stuff. But I guess it would be mostly Callplus gear at the core being that they are a subsidiary.

The main idea of 2Talk 'Access circuits' are to get directly connected to their core meaning they can QoS VoIP traffic between the client and their SIP servers. You can also set allocate bandwidth to only be used for VoIP. So general throughput is not as good as a standard ISP but it really tops off the product set for them.

jnimmo

1097 posts

Uber Geek

#986992 13-Feb-2014 20:56

That is so bad I almost don't believe you! Far out lol
No that is not normal, and those wires will be giving a very poor connection.

I have seen VDSL being slower than ADSL, but that was out at the very fringe of VDSL coverage area.
Your download is slower but the upload is much better.
Anyway, you should have a nice connection when some qualified installers replace the wiring

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