UFB hookup.

Forums › New Zealand Broadband › UFB hookup.

leaplae

218 posts

Master Geek

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#193470 12-Mar-2016 09:24

Hi Guys,

I'm in Christchurch and currently a installer from Enable (Downer) is currently installing the internal fiber in my house.

My ISP is Voyager, and I am wondering because it is the weekend will the cut over happen? Does somebody from Voyager need to be there to do the switch over?

Also, we currently are on ADSL, and Voyager gave me a build document with Username / password for ADSL - will this stay the same or change for UFB?

1 | 2

5828 posts

Uber Geek

Trusted

Subscriber

#1511854 12-Mar-2016 11:02

Spark gave me a user / password for my fibre, but it doesn't really matter what they are.....the fields just can't be blank. I suspect it will be something like that with Voyager as well.

Can't speak to the rest of your questions.

_____________________________________________________________________

I've been on Geekzone over 16 years..... Time flies....

leaplae

218 posts

Master Geek

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#1511903 12-Mar-2016 11:53

Well the installer has left, not before trying to hook up the router. I said it will take a while and took over and he left.

I have plugged in the router (Edge router lite) and have put in the ADSL settings they gave me in the build doc.

PPPoE connects fine and I get an IP, however there doesn't seem to be any internet flowing :-(, I can see RX packets being sent, however the TX packets stays at 0.

Any way I can fix this?

Yabanize

2350 posts

Uber Geek

#1511913 12-Mar-2016 12:05

Look at https://helpdesk.voyager.co.nz/index.php?/Knowledgebase/Article/View/26

It says for UFB the username is

yourusername@ufb.vygr.net

and the password is your password

You also need a VLAN 802.1q tag of 10 on the WAN port and 1492 mtu for the PPPoE

leaplae

218 posts

Master Geek

ID Verified

#1511917 12-Mar-2016 12:17

PPPoe doesn't connect when I put @ufb.vygr.net (over UFB).

PPPoe does connect when I put in @dsl.vygr.net (over UFB). I get my old IP. Changing the MTU's doesn't change anything.

Yes the VLAN10 is configured correctly - I wouldn't get a PPPoe connection without it.

quickymart

13977 posts

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#1511932 12-Mar-2016 12:28

Is their helpdesk not open on the weekends or something?

Jase2985

13466 posts

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Lifetime subscriber

#1511933 12-Mar-2016 12:32

quickymart:

Is their helpdesk not open on the weekends or something?

seems not

Call: 09 444 4444, or 0800 4 SPEED

Voyager's helpdesk is available from 8AM to 6PM Monday through Friday, NZT (UTC+12:00).

yitz

2083 posts

Uber Geek

#1511935 12-Mar-2016 12:39

With the smaller manually provisioning ISPs you might just have to wait until the next business day.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

leaplae

218 posts

Master Geek

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#1511938 12-Mar-2016 12:52

:-(

quickymart

13977 posts

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#1512086 12-Mar-2016 17:28

Jase2985:

quickymart:

Is their helpdesk not open on the weekends or something?

seems not

Call: 09 444 4444, or 0800 4 SPEED

Voyager's helpdesk is available from 8AM to 6PM Monday through Friday, NZT (UTC+12:00).

That's pretty crappy.

Aredwood

3885 posts

Uber Geek

#1512156 12-Mar-2016 23:34

Have you had Internet working previously with that edge router configuration? As I managed to do the same thing once on my edge router. When I was playing with the firewall rules.

leaplae

218 posts

Master Geek

ID Verified

#1512183 13-Mar-2016 09:12

Hi Aredwood, I am using your config so I hope the firewall is okay :-)

I can ping the remote gateway in Voyager land, but no further.

Aredwood

3885 posts

Uber Geek

#1512268 13-Mar-2016 13:10

Should be ok since you can ping from your computer to Voyager.

leaplae

218 posts

Master Geek

ID Verified

#1513478 15-Mar-2016 08:36

Called Voyager, they sent through the correct UFB username and password, all working as expected!

Thanks guys for your thoughts.

Jase2985

13466 posts

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Lifetime subscriber

#1513526 15-Mar-2016 09:46

You would think they would have given you that prior to the install

robjg63

4100 posts

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Subscriber

#1513534 15-Mar-2016 09:58

Got to say that my Bigpipe UFB install was much more pleasant than that.

They sent all the details on how to connect (setup the router - DNS server addresses, IP address (fixed) and what to enter for authentication (dummy details as it happens)) around 2 weeks before the install was due.

When the installers came they hooked everything up - the last bit around 5pm on a Friday. The guy saw there wasnt a connection showing on the ONT - he rang a chorus number and quoted some ID number - a couple of seconds later the light came on the router and he said 'there you go - its active'. I plugged in my router and all working.

I guess sometimes you win - others you don't.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

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