Giving Stuff-Fibre a try

Forums › New Zealand Broadband › Giving Stuff-Fibre a try

jandal160165

174 posts

Master Geek
+1 received by user: 9

#201990 12-Sep-2016 22:12

Thought I would give Stuff-Fibre a try after, My Republic tried to hook me into a 24 month contract with their amazing new 1Gbps connections arriving some time soon. I signed with Stuff Saturday (200/200 and just got an email tonight saying I would be connected tomorrow.

I took the "free" option with regards to routers which is the: NETGEAR R6220 1200Mbps that had some higher specced models available.

Will see what happens tomorrow.

Cheers

Pedro
Huawei P20, H96Max, Smart Modem 3, HiFiberry, Pi3b+,

1 | 2

14940 posts

Uber Geek
+1 received by user: 13954

ID Verified

#1628261 12-Sep-2016 23:06

Just checked my address and I can get it, the 100Mb/s plan is $89.50. Apart from price I don't see much point of difference (and Bigpipe - to pick one example - is cheaper).

nakedmolerat

4631 posts

Uber Geek
+1 received by user: 874

Trusted

Lifetime subscriber

#1628262 12-Sep-2016 23:06

Gud luck!

jandal160165

174 posts

Master Geek
+1 received by user: 9

#1628334 13-Sep-2016 09:01

quickymart:

Just checked my address and I can get it, the 100Mb/s plan is $89.50. Apart from price I don't see much point of difference (and Bigpipe - to pick one example - is cheaper).

Hi, I can't get Bigpipe in Nelson. I have managed to remain contract free thus far. These guys also don't need a contract so will give them a try. 200/20 is the plan I have gone with. I wrote 200/200 in the previous post.

Pedro
Huawei P20, H96Max, Smart Modem 3, HiFiberry, Pi3b+,

jandal160165

174 posts

Master Geek
+1 received by user: 9

#1632203 17-Sep-2016 16:47

Hi,
Was disconnected from My Republic as promised near 6am Friday. Their install confirmation email said Tuesday but that was wrong. It was Friday their change over date.

Well as of now I'm still not connected to anything.

Stuff Fibre uses Focus communications for their provisioning (is that how you say it?)

They have checked everything and it's all OK.

A tech is coming Monday.

So that's where I am up to....??

Pedro
Huawei P20, H96Max, Smart Modem 3, HiFiberry, Pi3b+,

mattwnz

20520 posts

Uber Geek
+1 received by user: 4797

#1632210 17-Sep-2016 17:11

Just checked out their site to see what they offer. Doesn't look any cheaper, esp as many providers now give you a free month and other addons. Also if you want to use existing landline phones with it, it says it will sell you an adapter, but doesn't tell you what the price is. So that is going to turn a lot of people who want to keep some landlines.

Also doesn't look like there is any easy way to contact them, no 0800 number I can see nor any contact details at all on the website that I can easily see. For the pricing you would expect phone support. Or are they doing a bigpipe with email support only?

Jase2985

13735 posts

Uber Geek
+1 received by user: 6212

ID Verified

Lifetime subscriber

#1632212 17-Sep-2016 17:15

it really shouldn't need a tech if its just going from one provider to the other.

u sure the router is setup correctly? the correct setting and VLAN if needed?

Dyson

Shop now for Dyson appliances (affiliate link).

mattwnz

20520 posts

Uber Geek
+1 received by user: 4797

#1632216 17-Sep-2016 17:20

jandal160165: Hi,
Was disconnected from My Republic as promised near 6am Friday. Their install confirmation email said Tuesday but that was wrong. It was Friday their change over date.

Well as of now I'm still not connected to anything.

Stuff Fibre uses Focus communications for their provisioning (is that how you say it?)

They have checked everything and it's all OK.

A tech is coming Monday.

So that's where I am up to....??

Do you mean Vocus? Not a good start if it isn't working.

jandal160165

174 posts

Master Geek
+1 received by user: 9

#1632227 17-Sep-2016 17:46

Jase2985:
it really shouldn't need a tech if its just going from one provider to the other.

u sure the router is setup correctly? the correct setting and VLAN if needed?

Yes of course you are right. And with two perfectly good routers and a laptop. That were all working perfectly at 0551 am before change over. He will be wasting his time.

Can't they see my gear or ONT remotely?

Pedro
Huawei P20, H96Max, Smart Modem 3, HiFiberry, Pi3b+,

Jase2985

13735 posts

Uber Geek
+1 received by user: 6212

ID Verified

Lifetime subscriber

#1632228 17-Sep-2016 17:50

the ONT they should be able to but if thats all working its likely to be a configuration issue on your router

have you set it up for the new provider? username and password, correct authentication method, DHCP if needed, VLAN tagging etc?

NonprayingMantis

6434 posts

Uber Geek
+1 received by user: 1528

#1632229 17-Sep-2016 17:50

mattwnz:
jandal160165: Hi,
Was disconnected from My Republic as promised near 6am Friday. Their install confirmation email said Tuesday but that was wrong. It was Friday their change over date.

Well as of now I'm still not connected to anything.

Stuff Fibre uses Focus communications for their provisioning (is that how you say it?)

They have checked everything and it's all OK.

A tech is coming Monday.

So that's where I am up to....??

Do you mean Vocus? Not a good start if it isn't working.

If vocus are doing the provisioning then that means stuff fibre doesn't do it in-house, which means they have very little co trol over the experience, essentially just reselling someone else's broadband.
This would explain why they can offer force national wide from day one when other ISPs cannot. It also means problems will take longer to resolve as the 'stuff' person you contact for support will have extremely limited access to systems and extremely limited ability to do anything other than pass your I formation to vocus.

DarkShadow

1647 posts

Uber Geek
+1 received by user: 656

#1632301 17-Sep-2016 18:51

jandal160165:

Can't they see my gear or ONT remotely?

They can't. UFF and Enable lets ISPs check ONT remotely but Chorus doesn't.

Lego

Shop now for Lego sets and other gifts (affiliate link).

sdavisnz

1017 posts

Uber Geek
+1 received by user: 310

Trusted

#1632327 17-Sep-2016 21:39

just an FYI,

the routers sent out by stuff fibre are pre-configured for their connections, so it should just be plug and play,

if you want to know, stuff fibre settings are

vlan10 tag

authentication method is dhcp, no login required,

i hear they are doing voice by an app, maybe similar to ocron app,

-Steve.

Voice gives context

jandal160165

174 posts

Master Geek
+1 received by user: 9

#1635669 19-Sep-2016 08:12

Hi,

Ok its connected. 100/20. I originally asked for 200/20. So hopefully its not too far away. Ookla reports my ISP as Odyssey Broadband. Whoever they are?

Pedro
Huawei P20, H96Max, Smart Modem 3, HiFiberry, Pi3b+,

taneb1

544 posts

Ultimate Geek
+1 received by user: 213

ID Verified

Trusted

Mercury

#1635670 19-Sep-2016 08:27

jandal160165:

Hi,

Ok its connected. 100/20. I originally asked for 200/20. So hopefully its not too far away. Ookla reports my ISP as Odyssey Broadband. Whoever they are?

Likely they are previous holder of the IP Ranges Stuff purchased to use and it hasn't been updated with the new details in Maxmind (The Database that Ookla uses for speedtest).

Any comments made are my personal views and does not represent those of my employer

nakedmolerat

4631 posts

Uber Geek
+1 received by user: 874

Trusted

Lifetime subscriber

#1635678 19-Sep-2016 08:47

@jandal160165:
Hi,

Ok its connected. 100/20. I originally asked for 200/20. So hopefully its not too far away. Ookla reports my ISP as Odyssey Broadband. Whoever they are?

What was the issue?

1 | 2