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Forums › New Zealand Broadband › NZ Broadband testing from Samknows
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hio77
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  #2146796 18-Dec-2018 00:47
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Talkiet:

 

95% of those "suckers" problems are due to issues with their computers or network. NOT the ISP network or the ISP provided router. It's probably higher than 95% but I couldn't confidently say 99% as I am aware of 2-3 instances where a Fibre Max problem has been traced to an ISP or LFC issue.

 

Cheers - N

 

 

I'd concur with these numbers.

 

 

 

as any sort of standard process is, the first step of fibre speed faults is back to basics. Remove unknown variables.

 

Magically goes away then..




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  #2146812 18-Dec-2018 07:06
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First thing I did was remove all my own equipment and plug in Spark’s supplied modem and connected my PC over ethernet. Made sure all connections sync at Gigabyte and test again. New cables and retest. Same speed as my own equipment.
Spark advised the problem was fixed overnight, bit nothing’s changed at my side. Likely have a endless headache on my hands.. :-(

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  #2146816 18-Dec-2018 07:36
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ABPH011: First thing I did was remove all my own equipment and plug in Spark’s supplied modem and connected my PC over ethernet. Made sure all connections sync at Gigabyte and test again. New cables and retest. Same speed as my own equipment.
Spark advised the problem was fixed overnight, bit nothing’s changed at my side. Likely have a endless headache on my hands.. :-(

 

Start up a new thread if you want to talk about it. This isn't the topic to. I don't think there is actually any problem.




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  #2148347 20-Dec-2018 12:56
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My box arrived in the mail today.

 

Hopefully I will be able to connect it OK

 

 

 

smile

rb99
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  #2148352 20-Dec-2018 13:08
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Excuse ignorance, too lazy to read previous 14 pages, but is this box thing they send a router/modem/whatever replacement or is it a separate box you plug in to existing router/modem/ONT/whatever ?




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rb99

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  #2148354 20-Dec-2018 13:14
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It is a box you plug into your router.




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  #2148395 20-Dec-2018 14:37
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freitasm:

 

It is a box you plug into your router.

 

 

Thanks. Also, you wouldn't happen to know if it has to plug directly into the back of the router ? I think every connection into the back of my router goes to an 8 port switch, so it would be nice if it can be plugged into the back of a switch instead.




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  #2148398 20-Dec-2018 14:44
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It would better to connect to the router directly. You can plug the switch to the box then - or even other devices as it has a few ports in the back so it is like a switch itself.




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  #2148399 20-Dec-2018 14:50
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Ah, OK thanks, that sounds good.

 

Haven't got (or volunteered) for box yet, just trying to get a bit of info so it doesn't go straight back again...




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rb99

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  #2148413 20-Dec-2018 15:03
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rb99:

 

Ah, OK thanks, that sounds good.

 

Haven't got (or volunteered) for box yet, just trying to get a bit of info so it doesn't go straight back again...

 

 

If you read the first post you would see you are supposed to have all traffic going via the Samknows box ie Internal Network -> Samknows Box -> Router

 

Since it detects in theory when you are using the network and not run a test. The reality is from what I see the detection of idle networks isn't the best and will run tests based on it's own schedule.

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  #2148430 20-Dec-2018 15:13
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Thanks. Looks like it shouldn't be a problem then with those 4 ports on the back.




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  #2148476 20-Dec-2018 16:35
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BarTender:

 

Since it detects in theory when you are using the network and not run a test. The reality is from what I see the detection of idle networks isn't the best and will run tests based on it's own schedule.

 

That has been my observation as well. I've noticed it run tests during times I know there have been quite a bit of traffic on our network (e.g. 8pm when there are gaming and streaming going on). Not surprisingly, results during those hours show the impact of local traffic. But complicating matters on my end is I suspect the WiFi detection is to blame as some WiFi traffic bypasses the SamKnows box (as per their own instructions, I hasten to add).

 

I can only hope that aggregation of all the data will drown out all the outliers and give a reasonable overview.

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  #2148706 21-Dec-2018 10:24
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First report release here... Please discuss the report on that thread.




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  #2152192 30-Dec-2018 12:01
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Hmmm... cant see how I can connect to my whitebox with a bridged connection.

 

Draytek ADSL modem and Asus WiFi router. The connection details are configured in the routers WAN settings.

 

Do I need to drop the bridged connection and go from the whitebox LAN port into the router to feed the WiFi?

 

 

 

Any help appreciated




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  #2152202 30-Dec-2018 12:45
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You should plug the box to the router. Ignore the modem.




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