Phexx: The tech said good stuff about Telecom, and in theory they should be quicker to respond to faults, I'm just hoping I can finally get my speeds above 1mb. :L
Actually the theory is they should be the same as both jobs from both Telco's go through to Chorus.
Additionally RunningMan's post is probably right. You could ask them to check this and if it is the problem they could resolve it by moving you back to wholesale. This will take time due to the porting involved however it should not take any longer than it would for you to change providers.
Please note: I have a professional bias towards Vodafone.
Unfortunately I'm struggling to load the service avalibility tool. It seems I may be on one of the old connections. After having a read through the post it seems that way. I have posted all the info that I know. I guess I'll call them and see what they can do.
It seems we are on a ULL connection. A few days ago I submitted some speed tests using their program. Their "team" is apparently going to analyse this and do some more tests and see what they can do. He added some notes that I called and mentioned this. So hopefully they should get back to me next week with some sort of outcome.
I just want to mention that I have been impressed with Orcon's support over the past week. I have had VERY bad experience with waits of up to 2 hours, only to get to a dead end. However, recently I have only been on hold for less than 5 mins and their reps are very friendly, even bending the rules to help me out.
At the moment I am just waiting for a call back from Orcon. Their analysts and engineers will decide if changing over to Chorus' equipment will help, and then hopefully we can move over.
New broadband and telephone equipment has been installed in your area. This work has been carried out in order to shorten the length of the copper line that broadband and telephone services are delivered over. Unfortunately, as we have found after investigation you are now getting interference on your line which is causing slower speeds than normal. To rectify this we will move you off of our equipment in the exchange onto this new equipment in the local cabinet.
What will happen next?
One of our sales agents will contact you within the next 24-48 hours (During standard business days) to discuss this further as we will need to change your plan to accommodate this change.
When will it happen?
The changeover will occur in the next 2 weeks. We will be in contact by email to confirm the exact day with you, so that you can prepare for any disruption this may cause.
Remember, when we change you over you’ll be unable to use your home phone or broadband for up to four hours, although in most circumstances this will be less than one hour.
Please let us know if you have any questions. You can call us on 0800 13 14 15 between 8am to 10.30pm mon-Fri and 8am-8pm Sat + Sun.
Thanks for contacting us.
The Team@Orcon
FYI - we're on a 4 year old plan so that's likely why we need to change. Looks like we're going to go for the 200gb Genius Plan (35gb to 200gb my dreams coming true)....
I'll post speeds when we move, once again, really appreciate all the help guys!
Final update: Genius is hooked up working nicely. Lovin 200gb!
The best bit however, is the speed increase:
Previously: To: The speedtest doesn't want to do the upload test for some reason, oh well another problem for another day. I'm very happy with how this turned out, I can't thank you guys enough!
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