Extremely Frustrated - Moving to Telecom

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Phexx

411 posts

Ultimate Geek

# 100833 19-Apr-2012 11:27

So after having a "guy" in I have decided that I have had enough with Orcon. We are currently getting around 1mb down, and about the same up. Looking on this forum, I suspected internal wiring, nope. At least not slowing it down at this stage. I thought it would be the 5 year old modem, nope. Tried another new one, same speed. It seems that it is up to the ISP to sort out something on their end, oh wait I am with Orcon....gonna be a long journey to get this sorted. So I have decided to move to Telecom and see if they can help, plus they have better plans for money.

The tech said good stuff about Telecom, and in theory they should be quicker to respond to faults, I'm just hoping I can finally get my speeds above 1mb. :L

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49 posts

Geek

# 611826 19-Apr-2012 12:35

I get around 15mbit down 1mbit down and currently with telecom.

Phexx

411 posts

Ultimate Geek

# 611864 19-Apr-2012 13:25

Excellent, are you aware or your line attenuation or noise margins?

networkn

21422 posts

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# 611866 19-Apr-2012 13:29

Yes I think you should post your modem stats, that's actually going to help someone decide if a switch of ISP will actually help you.

I would be BEYOND surprised if this isn't a fault or misconfiguration.

Kixtro

49 posts

Geek

# 611869 19-Apr-2012 13:32

Don't really know how to view noise and such.

networkn

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# 611871 19-Apr-2012 13:33

Well if I am reading it right, your attainable rate is nearly 18x what you are actually getting. They are pretty excellent rates.

How are you measuring your speeds?

Kixtro

49 posts

Geek

# 611872 19-Apr-2012 13:35

Normally just use speedtest to do some quick tests.

Phexx

411 posts

Ultimate Geek

# 611873 19-Apr-2012 13:35

These are my connection stats:

US Connection Rate: 1015 DS Connection Rate: 1283
DS Line Attenuation: 46 DS Margin: 6
US Line Attenuation: 30 US Margin: 6
US Payload : 25125312 DS Payload: 473870976
US Superframe Cnt : 578960 DS Superframe Cnt: 578961
US Transmit Power : 0 DS Transmit Power: 0
LOS errors: 0 SEF errors: 0
Frame mode: 3 Max Frame mode: 0
Trained Path: 0 US Peak Cell Rate: 2393
Trained Mode: 16 Selected Mode: 1
ATUC Vendor Code: 4946544E ATUC Revision: 2
Hybrid Selected: 1 Trellis: 1
Showtime Count: 5 DS Max Attainable Bit Rate: 1456
BitSwap: 1 US Max Attainable Bit Rate: 1088000

Even with that attenuation, I should still be seeing a higher download surely.

networkn

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# 611874 19-Apr-2012 13:36

Speedtest.net? Perhaps try a couple of others and perhaps post the results here.

networkn

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# 611877 19-Apr-2012 13:38

Whoops I just noticed those are . not ,

Kixtro

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Geek

# 611879 19-Apr-2012 13:38

RunningMan

5595 posts

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# 611894 19-Apr-2012 13:58

networkn: Whoops I just noticed those are . not ,

Yeah, there's two different people posting stats from different connections - getting confusing!

networkn

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# 611896 19-Apr-2012 14:02

Yes I just noticed that too :)

RunningMan

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# 611898 19-Apr-2012 14:02

Phexx, how long have you been with Orcon? Do you know if you are connected on one of their ULL plans, or through Chorus equipment?

Have a read of sbiddle's blog and see if it may apply to you.

RunningMan

5595 posts

Uber Geek

# 611905 19-Apr-2012 14:10

Oops, looking closer at your modem stats, you have a 6dB noise margin. This almost certainly means you are on an ULL connection with Orcon. If you are in an area where Chorus cabinets have recently been installed, then this is most likely the midspan injection issue. The fix is to get Orcon to move you to a Chorus (wholesale) connection.

Phexx

411 posts

Ultimate Geek

# 611913 19-Apr-2012 14:26

RunningMan: Oops, looking closer at your modem stats, you have a 6dB noise margin. This almost certainly means you are on an ULL connection with Orcon. If you are in an area where Chorus cabinets have recently been installed, then this is most likely the midspan injection issue. The fix is to get Orcon to move you to a Chorus (wholesale) connection.

I see, can I ring them up and organise this? Would be great if this issue can be fixed.

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