being disconnected from exchange in Dunedin

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6 posts

Wannabe Geek

#71646 22-May-2007 12:31

From 8:30pm last night the 21 of May till 11:30pm I counted I dropped 32 times in the time period I mean what is going on

You can’t tell me that it’s my router

Rostitute

1 post

Wannabe Geek

#71647 22-May-2007 12:34

I have the same problem as you guys, I live in Dunedin and my ISP is Ihug.
The internet connection continually drops out and I want it FIXED!

AmooMan

307 posts

Ultimate Geek

#71648 22-May-2007 12:37

can you guys post some of your logs from your routers. I wana see if its being dropped for same reason mine is.
Might give Xnet another call.. they should complain to telecom.
We are a businesses customer we need 100% uptime dam it

Allenk

10 posts

Wannabe Geek

#71715 22-May-2007 16:26

this shows my connection droping about 6 times

Tue May 22 04:46:09 2007 : WARNING : ATM VC Down : Interface - aal5-0, PortId=7, Vpi=0, Vci=100
Tue May 22 04:46:09 2007 : WARNING : PPP Interface Down : Interface - ppp-0
Tue May 22 04:46:09 2007 : STATUS ALARM: PPP Event: LCP: Sending Terminate Req.
Tue May 22 04:46:09 2007 : MAJOR ALARM : ATM Interface Down : Interface - atm-0
Tue May 22 04:46:09 2007 : MAJOR ALARM : DSL Interface Down
Tue May 22 03:55:43 2007 : STATUS ALARM : PPP Interface Up : Interface - ppp-0
Tue May 22 03:55:43 2007 : STATUS ALARM: PPP Event: NCP Got secondary DNS address: 203.97.37.14
Tue May 22 03:55:43 2007 : STATUS ALARM: PPP Event: NCP Got primary DNS address: 203.97.33.14
Tue May 22 03:55:43 2007 : STATUS ALARM: PPP Event: NCP Got IP address: 121.72.130.197
Tue May 22 03:55:43 2007 : STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
Tue May 22 03:55:43 2007 : STATUS ALARM: PPP Event: PAP Authentication Sucessful
Tue May 22 03:55:42 2007 : STATUS ALARM: PPP Event: LCP: Sending Config Req.
Tue May 22 03:55:41 2007 : STATUS ALARM: PPP Event: LCP: Config Req packet Received.
Tue May 22 03:55:36 2007 : STATUS ALARM: PPP Event: LCP: Sending Config Req.
Tue May 22 03:55:36 2007 : STATUS ALARM : ATM VC Up : Interface - aal5-0, PortId=7, Vpi=0, Vci=100
Tue May 22 03:55:36 2007 : STATUS ALARM : ATM Interface Up : Interface - atm-0
Tue May 22 03:55:36 2007 : STATUS ALARM : DSL Interface Up
Tue May 22 03:55:12 2007 : WARNING : ATM VC Down : Interface - aal5-0, PortId=7, Vpi=0, Vci=100
Tue May 22 03:55:12 2007 : WARNING : PPP Interface Down : Interface - ppp-0
Tue May 22 03:55:12 2007 : STATUS ALARM: PPP Event: LCP: Sending Terminate Req.
Tue May 22 03:55:12 2007 : MAJOR ALARM : ATM Interface Down : Interface - atm-0
Tue May 22 03:55:12 2007 : MAJOR ALARM : DSL Interface Down
Tue May 22 03:02:49 2007 : STATUS ALARM : PPP Interface Up : Interface - ppp-0
Tue May 22 03:02:49 2007 : STATUS ALARM: PPP Event: NCP Got secondary DNS address: 203.97.37.14
Tue May 22 03:02:49 2007 : STATUS ALARM: PPP Event: NCP Got primary DNS address: 203.97.33.14
Tue May 22 03:02:49 2007 : STATUS ALARM: PPP Event: NCP Got IP address: 121.72.130.197
Tue May 22 03:02:49 2007 : STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
Tue May 22 03:02:49 2007 : STATUS ALARM: PPP Event: PAP Authentication Sucessful
Tue May 22 03:02:49 2007 : STATUS ALARM: PPP Event: LCP: Sending Config Req.
Tue May 22 03:02:47 2007 : STATUS ALARM: PPP Event: LCP: Config Req packet Received.
Tue May 22 03:02:43 2007 : STATUS ALARM: PPP Event: LCP: Sending Config Req.
Tue May 22 03:02:43 2007 : STATUS ALARM : ATM VC Up : Interface - aal5-0, PortId=7, Vpi=0, Vci=100
Tue May 22 03:02:43 2007 : STATUS ALARM : ATM Interface Up : Interface - atm-0
Tue May 22 03:02:43 2007 : STATUS ALARM : DSL Interface Up
Tue May 22 03:02:25 2007 : WARNING : ATM VC Down : Interface - aal5-0, PortId=7, Vpi=0, Vci=100
Tue May 22 03:02:25 2007 : WARNING : PPP Interface Down : Interface - ppp-0
Tue May 22 03:02:25 2007 : STATUS ALARM: PPP Event: LCP: Sending Terminate Req.
Tue May 22 03:02:25 2007 : MAJOR ALARM : ATM Interface Down : Interface - atm-0
Tue May 22 03:02:25 2007 : MAJOR ALARM : DSL Interface Down
Mon May 21 23:36:43 2007 : STATUS ALARM : PPP Interface Up : Interface - ppp-0
Mon May 21 23:36:43 2007 : STATUS ALARM: PPP Event: NCP Got secondary DNS address: 203.97.37.14
Mon May 21 23:36:43 2007 : STATUS ALARM: PPP Event: NCP Got primary DNS address: 203.97.33.14
Mon May 21 23:36:43 2007 : STATUS ALARM: PPP Event: NCP Got IP address: 121.72.130.197
Mon May 21 23:36:43 2007 : STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
Mon May 21 23:36:43 2007 : STATUS ALARM: PPP Event: PAP Authentication Sucessful
Mon May 21 23:36:42 2007 : STATUS ALARM: PPP Event: LCP: Sending Config Req.
Mon May 21 23:36:41 2007 : STATUS ALARM: PPP Event: LCP: Config Req packet Received.
Mon May 21 23:36:36 2007 : STATUS ALARM: PPP Event: LCP: Sending Config Req.
Mon May 21 23:36:36 2007 : STATUS ALARM : ATM VC Up : Interface - aal5-0, PortId=7, Vpi=0, Vci=100
Mon May 21 23:36:36 2007 : STATUS ALARM : ATM Interface Up : Interface - atm-0
Mon May 21 23:36:36 2007 : STATUS ALARM : DSL Interface Up
Mon May 21 23:35:52 2007 : WARNING : ATM VC Down : Interface - aal5-0, PortId=7, Vpi=0, Vci=100
Mon May 21 23:35:52 2007 : WARNING : PPP Interface Down : Interface - ppp-0
Mon May 21 23:35:52 2007 : STATUS ALARM: PPP Event: LCP: Sending Terminate Req.
Mon May 21 23:35:52 2007 : MAJOR ALARM : ATM Interface Down : Interface - atm-0
Mon May 21 23:35:52 2007 : MAJOR ALARM : DSL Interface Down
Mon May 21 22:56:35 2007 : STATUS ALARM : PPP Interface Up : Interface - ppp-0
Mon May 21 22:56:35 2007 : STATUS ALARM: PPP Event: NCP Got secondary DNS address: 203.97.37.14
Mon May 21 22:56:35 2007 : STATUS ALARM: PPP Event: NCP Got primary DNS address: 203.97.33.14
Mon May 21 22:56:35 2007 : STATUS ALARM: PPP Event: NCP Got IP address: 121.72.128.112
Mon May 21 22:56:34 2007 : STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
Mon May 21 22:56:34 2007 : STATUS ALARM: PPP Event: PAP Authentication Sucessful
Mon May 21 22:56:34 2007 : STATUS ALARM: PPP Event: LCP: Sending Config Req.
Mon May 21 22:56:32 2007 : STATUS ALARM: PPP Event: LCP: Config Req packet Received.
Mon May 21 22:56:28 2007 : STATUS ALARM: PPP Event: LCP: Sending Config Req.
Mon May 21 22:56:28 2007 : STATUS ALARM : ATM VC Up : Interface - aal5-0, PortId=7, Vpi=0, Vci=100
Mon May 21 22:56:28 2007 : STATUS ALARM : ATM Interface Up : Interface - atm-0
Mon May 21 22:56:28 2007 : STATUS ALARM : DSL Interface Up
Mon May 21 22:55:58 2007 : WARNING : ATM VC Down : Interface - aal5-0, PortId=7, Vpi=0, Vci=100
Mon May 21 22:55:58 2007 : WARNING : PPP Interface Down : Interface - ppp-0
Mon May 21 22:55:58 2007 : STATUS ALARM: PPP Event: LCP: Sending Terminate Req.
Mon May 21 22:55:58 2007 : MAJOR ALARM : ATM Interface Down : Interface - atm-0
Mon May 21 22:55:58 2007 : MAJOR ALARM : DSL Interface Down
Mon May 21 22:53:30 2007 : STATUS ALARM : PPP Interface Up : Interface - ppp-0
Mon May 21 22:53:30 2007 : STATUS ALARM: PPP Event: NCP Got secondary DNS address: 203.97.37.14
Mon May 21 22:53:30 2007 : STATUS ALARM: PPP Event: NCP Got primary DNS address: 203.97.33.14
Mon May 21 22:53:30 2007 : STATUS ALARM: PPP Event: NCP Got IP address: 121.72.128.112
Mon May 21 22:53:30 2007 : STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
Mon May 21 22:53:30 2007 : STATUS ALARM: PPP Event: PAP Authentication Sucessful
Mon May 21 22:53:29 2007 : STATUS ALARM: PPP Event: LCP: Sending Config Req.
Mon May 21 22:53:27 2007 : STATUS ALARM: PPP Event: LCP: Config Req packet Received.
Mon May 21 22:53:23 2007 : STATUS ALARM: PPP Event: LCP: Sending Config Req.
Mon May 21 22:53:23 2007 : STATUS ALARM : ATM VC Up : Interface - aal5-0, PortId=7, Vpi=0, Vci=100
Mon May 21 22:53:23 2007 : STATUS ALARM : ATM Interface Up : Interface - atm-0
Mon May 21 22:53:23 2007 : STATUS ALARM : DSL Interface Up
Mon May 21 22:52:50 2007 : WARNING : ATM VC Down : Interface - aal5-0, PortId=7, Vpi=0, Vci=100
Mon May 21 22:52:50 2007 : WARNING : PPP Interface Down : Interface - ppp-0
Mon May 21 22:52:50 2007 : STATUS ALARM: PPP Event: LCP: Sending Terminate Req

tchart

2379 posts

Uber Geek

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#74339 11-Jun-2007 22:53

Did anyone ever get this sorted?

My once flawless ADSL connection keeps dropping just like the others in this thread. Ive recently shifted from Xtra to Xnet. The Xnet guys reckon its my router/modem but its worked fine for years without any issues.

BTW this is in Porirua / Wellington.

Cheers
Trevor

AmooMan

307 posts

Ultimate Geek

#74343 12-Jun-2007 08:46

I think it might be a damaged filter on my end but will be doing some testing of this in the coming days

tchart

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Uber Geek

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#74363 12-Jun-2007 11:23

AmooMan

Thanks for the reply. I have already tried another filter (different brand) and had the same results.

The odd thing was that after 10pm last night it only disconnected once over night.

I read on a UK ADSL forum that it usually a drop in SNR ratio that causes this (anything lower than 10db is apparently not great and causes routers to struggle).

I looked on my router and it reckons its 10db and 23db (one is up and the otehr id down) but since I dont usually check these values I cant say what they used to be.

Trevor

Equinox IT

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tchart

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Uber Geek

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#74369 12-Jun-2007 11:36

I guess the thing I want to avoid is having to buy a new router or pay for some techie to come and check the line.

The UK forum I mentioned said that it is sometimes advisable to complain to the phone line company that the phone line is noisy (ie rather than complain to the ADSL provider) since they are often more responsive in that situation (ie voice over ADSL).

Trevor

Allenk

10 posts

Wannabe Geek

#74381 12-Jun-2007 12:53

i have try everything you have all sugguested and I still get dissconnect from my exchange randomly.

JUPITER2K

131 posts

Master Geek

#74409 12-Jun-2007 17:16

Me too however I am from Christchurch
I am with IHUG
never have any issue with my modem Netear DG834G) till recently.
has tried all firmware versions from netgear to no avail.

sometimes it take days to dropout some time it drop out several time in 30 minutes.

I have try using the first phone socket, try 3 new filters still the same.

I have try using my spare Dynalink RTA1320 and its still the same, very frustrating indeed.

But now I have so many dropouts everyday !

g7viz

48 posts

Geek

#74433 12-Jun-2007 20:25

Its good to hear it is not just me! I'm in Christchurch in Bishopdale Casebrook using a Billion 7402 VGP. I last upgraded the firmware about 8 months ago and it has been running rock solid since. For the last couple of weeks my Xtra Adventure plan has been disconnecting several times across the day - particularly in the evening time.

Batman

Mad Scientist
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Uber Geek

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#74467 13-Jun-2007 09:56

i have to say somehow i'm glad i stayed with overpriced xtra. at least they dont drop my connections. tried the woosh 30day money back wireless thing ... gave it back within 4 hours ... resisted the temptation to switch to slingshot, thought really hard about orcon, well, am still with xtra 5gb plan. but i'm in invercargill though

Coxy25

6 posts

Wannabe Geek

#74504 13-Jun-2007 12:45

Ok well im gald to here your all having problems along with me
I have come up with this ever since xtra was made to unbundle the loop it has been utter S**t my connection was great untill this happened i think telecom instead of upgrading other service's start doing something with the phone line's and help us all out

cokemaster

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Uber Geek

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#74546 13-Jun-2007 19:34

Coxy25:
I have come up with this ever since xtra was made to unbundle the loop

They have?

webhosting

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tchart

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#74619 14-Jun-2007 09:36

Interestingly enough, after my post on Monday I have had no disconnects. Not sure if this is due to overloading but Im pretty confident its not the router since I doubt it would miraculously fix itself.

Trevor

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