Finding out what is truly available at my new address

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alexisj

66 posts

Master Geek
+1 received by user: 2

#972040 22-Jan-2014 07:50

alexisj:

I got some confusing, frustrating and sad news from SNAP this morning. According to their conversations with the Chorus Fibre Provisioning team, the cabinet servicing my property is not built yet, with an undetermined build date. I am still hopeful that this is more a case of confusion than anything else, but hope is somewhat fading.

Given the mixed message, I can't talk directly to Chorus and I'm not convinced Snap got the complicated message across... I wonder if it's worth getting another ISP to look at it. What are your thoughts? I know for sure that Fibre exists 3 sections down from me on the same side of the road. That is the last house of the original street. I am the first house in the new development, but there are 2 empty sections between us. I am really hoping the fibre didn't stop at the old houses. The development has been there for 2 years, with this spec house just unsold.

Anyway, any suggestions for moving forward appreciated.

Regards,
Alexis

ChorusVan

77 posts

Master Geek
+1 received by user: 16

Trusted

Chorus

#972044 22-Jan-2014 08:17

Alexis

I have pushed your details to the Service Delivery Mgr @ Chorus responsible for Snap! And copied to the Customer Svcs Mgr @ Snap! You can expect a followup call from someone today.

^GL

alexisj

66 posts

Master Geek
+1 received by user: 2

#972054 22-Jan-2014 08:37

ChorusVan: Alexis

I have pushed your details to the Service Delivery Mgr @ Chorus responsible for Snap! And copied to the Customer Svcs Mgr @ Snap! You can expect a followup call from someone today.

^GL

Thanks. Much appreciated. Who at Chorus do I write to to recommend your pay rise?

Cheers,
Alexis

alexisj

66 posts

Master Geek
+1 received by user: 2

#972229 22-Jan-2014 13:28

Hi,

Thanks to RalphfromSnap & Chorusvan, things seem to be sorted. I'm just waiting to get a booking date and we'll see from there. I'll let you all know how it finally goes!!

Thanks again to all who've helped.

Cheers,
Alexis

trig42

5889 posts

Uber Geek
+1 received by user: 2094

ID Verified

#972231 22-Jan-2014 13:30

Hope it goes well. Wonder why the council hasn't sorted your street numbers yet - bl@@dy slack.

I'm jealous, would love some UFB goodness.

Lorenceo

904 posts

Ultimate Geek
+1 received by user: 336

Trusted

#972232 22-Jan-2014 13:31

Who do I PM to get UFB on my street? :p

New World

Shop on-line at New World now for your groceries (affiliate link).

alexisj

66 posts

Master Geek
+1 received by user: 2

#977507 30-Jan-2014 15:35

Hi All,

Fibre being installed today

ONT is up and on the wall. It seems I am the first customer on a cabinet, so some commissioning issues. Chorus also rather uninterested in some questions, despite Snap telling me they should offer a home networking package. We'll wait and see about when it works.

Cheers,
Alexis

alexisj

66 posts

Master Geek
+1 received by user: 2

#978284 31-Jan-2014 18:18

To give a final answer....

Lorenceo

904 posts

Ultimate Geek
+1 received by user: 336

Trusted

#978297 31-Jan-2014 18:25

Which speed did you sign up for?

alexisj

66 posts

Master Geek
+1 received by user: 2

#978309 31-Jan-2014 18:35

Lorenceo: Which speed did you sign up for?

50/20

Will look at 100/50 if it becomes necessary. I doubt it makes a difference, but I was first (and currently) only customer on the cabinet.

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