Finding out what is truly available at my new address

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alexisj

66 posts

Master Geek

#138366 31-Dec-2013 21:56

Hi,

For those who have read my other topic trying to decide on which fibre option to choose, I have had a complication and I thought it was more appropriate to post separately. I am getting very conflicting information as to what is or isn't available at my new address. It seems the different ISPs have the same info but different answers.

The house is the first in a new subdivision and the council haven't yet finalised the street number. This makes things complicated. The house itself to roadside is cabled for fibre and the last pre-existing house on my side of the street can definitely get fibre. No one seems to know for sure about what's the actual status of my house.

My question is: can Chorus give me a definitive answer from the Lot and DP numbers? If yes, who at chorus should I talk to?

Any ideas greatly appreciated.
Regards,
Alexis

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Mad Scientist
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#959746 31-Dec-2013 22:20

See the geekzone hi page there are a couple of chorus guys who intro recently

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#959747 31-Dec-2013 22:20

See the geekzone hi page there are a couple of chorus guys who intro recently

ChorusVan

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Chorus

#959769 1-Jan-2014 00:28

Assuming you are in a Chorus fibre build area;

1. The developer of the subdivision should be able to tell you whether the Lot is reticulated for fibre or not.
2. Call your ISP and ask them to do a MANUAL pre qualification for your address.
They will submit a request that will get picked up by the Chorus provisioning team and provide the right answer.

Happy New Year

^GL

alexisj

66 posts

Master Geek

#959770 1-Jan-2014 00:47

ChorusVan: Assuming you are in a Chorus fibre build area;

1. The developer of the subdivision should be able to tell you whether the Lot is reticulated for fibre or not.
2. Call your ISP and ask them to do a MANUAL pre qualification for your address.
They will submit a request that will get picked up by the Chorus provisioning team and provide the right answer.

Happy New Year

^GL

Thanks for your advice. It is definitely a chorus fibre area.

The developer has wired the developer for fibre. Unfortunately, they have no clue if the network itself is ready for fibre at each address. I've also spoken to broadband sales at telecom and the (overseas based) CS agent told me I needed to supply the address (which doesn't yet exist in chorus database). I need to talk to someone who can understand the situation as I explain it. My only choice may be to keep ringing until I get such a person.

Is there a specialist team worth contacting?

Regards,
Alexis

sbiddle

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#959784 1-Jan-2014 08:01

alexisj:
ChorusVan: Assuming you are in a Chorus fibre build area;

1. The developer of the subdivision should be able to tell you whether the Lot is reticulated for fibre or not.
2. Call your ISP and ask them to do a MANUAL pre qualification for your address.
They will submit a request that will get picked up by the Chorus provisioning team and provide the right answer.

Happy New Year

^GL

Thanks for your advice. It is definitely a chorus fibre area.

The developer has wired the developer for fibre. Unfortunately, they have no clue if the network itself is ready for fibre at each address. I've also spoken to broadband sales at telecom and the (overseas based) CS agent told me I needed to supply the address (which doesn't yet exist in chorus database). I need to talk to someone who can understand the situation as I explain it. My only choice may be to keep ringing until I get such a person.

Is there a specialist team worth contacting?

Regards,
Alexis

As an end user you don't have any relationship with Chorus so can't contact them directly. Your request simply needs to be put to an ISP who will lodge a manual prequalification with Chorus. There is nothing complex at all about your situation.

plambrechtsen

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#959787 1-Jan-2014 08:33

I may be able to help or one of the other telecom folks. The issue is right now Telecom doesn't have a production voice over fibre solution so we wouldn't be able to offer service. But we could do the prequal if needed.

matt45

311 posts

Ultimate Geek

#960387 2-Jan-2014 18:44

Call Snap and explain the situation (NZ call centre), if need be they can engage chorus further.

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alexisj

66 posts

Master Geek

#967015 14-Jan-2014 18:03

matt45: Call Snap and explain the situation (NZ call centre), if need be they can engage chorus further.

Hi,

Did that. They seemed to get confused with the manual confirmation on only a Lot and DP number. Thanks to ChorusVan who is following up with a contact to see if he can find more. I also contacted the subdivision team at Chorus, but have had no response as yet.

Regards,
Alexis

mrgsm021

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#967056 14-Jan-2014 19:34

Hi,

Did that. They seemed to get confused with the manual confirmation on only a Lot and DP number. Thanks to ChorusVan who is following up with a contact to see if he can find more. I also contacted the subdivision team at Chorus, but have had no response as yet.

Regards,
Alexis

Hi Alexis,

When you place an order with Snap, provide them with the full physical address for install, i.e. street number and street name along with the Lot and DP details, Chorus will then verify the address with the local council using the lot/dp details.

RunningMan

8955 posts

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#967071 14-Jan-2014 20:08

mrgsm021: When you place an order with Snap, provide them with the full physical address for install, i.e. street number and street name along with the Lot and DP details, Chorus will then verify the address with the local council using the lot/dp details.

alexisj: the council haven't yet finalised the street number.

That's the OP's problem. The address hasn't been finalised yet.

ChorusVan

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Chorus

#967495 15-Jan-2014 12:32

Your subdivision development was originally reticulated with copper when it was built several years ago.

Since then the UFB programme has rolled through your part of Masterton and over-built with fibre. The fibre cabinet serving your street has been commissioned so you are ready to go.

You can definitely have a Chorus fibre service.

Your problem will be the fact that you do not have a "proper" address which makes ordering a service from an ISP rather challenging.

Once you have decided which service provider you want to use you need to advise them that you live in a new subdivision that is fibre enabled and that you don't have an address yet. Get them to order a fibre service from Chorus and push it to the provisioing team with the Lot & DP number and the "proposed" address details that you have. Our records team will create a pseudo address record that will enable the order to go through. If this becomes a problem, ask the ISP to talk to their Chorus Service Delivery Manager who can walk them through this process.

^GL

alexisj

66 posts

Master Geek

#968042 16-Jan-2014 11:00

ChorusVan: Your subdivision development was originally reticulated with copper when it was built several years ago.

Since then the UFB programme has rolled through your part of Masterton and over-built with fibre. The fibre cabinet serving your street has been commissioned so you are ready to go.

You can definitely have a Chorus fibre service.

Your problem will be the fact that you do not have a "proper" address which makes ordering a service from an ISP rather challenging.

Once you have decided which service provider you want to use you need to advise them that you live in a new subdivision that is fibre enabled and that you don't have an address yet. Get them to order a fibre service from Chorus and push it to the provisioing team with the Lot & DP number and the "proposed" address details that you have. Our records team will create a pseudo address record that will enable the order to go through. If this becomes a problem, ask the ISP to talk to their Chorus Service Delivery Manager who can walk them through this process.

^GL

Thanks. This is really appreciated. Now I just have to choose between SNAP and Telecom who are the 2 options in Masterton. Will let you all know how it goes.

Regards,
Alexis

sbiddle

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#968078 16-Jan-2014 11:48

alexisj:
ChorusVan: Your subdivision development was originally reticulated with copper when it was built several years ago.

Since then the UFB programme has rolled through your part of Masterton and over-built with fibre. The fibre cabinet serving your street has been commissioned so you are ready to go.

You can definitely have a Chorus fibre service.

Your problem will be the fact that you do not have a "proper" address which makes ordering a service from an ISP rather challenging.

Once you have decided which service provider you want to use you need to advise them that you live in a new subdivision that is fibre enabled and that you don't have an address yet. Get them to order a fibre service from Chorus and push it to the provisioing team with the Lot & DP number and the "proposed" address details that you have. Our records team will create a pseudo address record that will enable the order to go through. If this becomes a problem, ask the ISP to talk to their Chorus Service Delivery Manager who can walk them through this process.

^GL

Thanks. This is really appreciated. Now I just have to choose between SNAP and Telecom who are the 2 options in Masterton. Will let you all know how it goes.

Regards,
Alexis

Since I'm pretty sure you mentioned in the other thread you created that copper isn't at your address then as mentioned above Telecom isn't an option for you (yet).

alexisj

66 posts

Master Geek

#968232 16-Jan-2014 15:18

sbiddle:

Since I'm pretty sure you mentioned in the other thread you created that copper isn't at your address then as mentioned above Telecom isn't an option for you (yet).

I'm not sure the subdivision having no copper, I just know there is fibre to roadside. However, due to a bad experience in the past with TCNZ, I have chosen Snap.

The interesting things is, even there provisioning team didn't want to believe ChorusVan's advice and told me I'd likely have to wait for paperwork and street address to get sorted. I told them given what I now know, if that was their position, I would go elsewhere. I told them to talk to their Chorus Service Delivery Manager as this had happened before and can be sorted. It will be interesting what transpires.

Regards,
Alexis

alexisj

66 posts

Master Geek

#969916 20-Jan-2014 10:57

alexisj:
ChorusVan: Your subdivision development was originally reticulated with copper when it was built several years ago.

Since then the UFB programme has rolled through your part of Masterton and over-built with fibre. The fibre cabinet serving your street has been commissioned so you are ready to go.

You can definitely have a Chorus fibre service.

Your problem will be the fact that you do not have a "proper" address which makes ordering a service from an ISP rather challenging.

Once you have decided which service provider you want to use you need to advise them that you live in a new subdivision that is fibre enabled and that you don't have an address yet. Get them to order a fibre service from Chorus and push it to the provisioing team with the Lot & DP number and the "proposed" address details that you have. Our records team will create a pseudo address record that will enable the order to go through. If this becomes a problem, ask the ISP to talk to their Chorus Service Delivery Manager who can walk them through this process.

^GL

Thanks. This is really appreciated. Now I just have to choose between SNAP and Telecom who are the 2 options in Masterton. Will let you all know how it goes.

Regards,
Alexis

I got some confusing, frustrating and sad news from SNAP this morning. According to their conversations with the Chorus Fibre Provisioning team, the cabinet servicing my property is not built yet, with an undetermined build date. I am still hopeful that this is more a case of confusion than anything else, but hope is somewhat fading.

I'll update soon.
Regards,
Alexis

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