bmoses:

How do i find my IP Address?

If we're talking about getting into the admin for your router, try typing the following into a browser address bar:

192.168.0.1 OR 10.0.0.1

Either of these should also be visible if you follow Ross' instructions and type ipconfig /all in a DOS prompt:

e.g.
...
Default Gateway . . . . . . . . . : 192.168.0.1

If you get this far, and a prompt for username and password comes up, try admin:password

Bill

Regarding the original issue in this thread, today I received an email from IHUG with some information.

First this was a Telecom fault, and this is a statement from Telecom Wholesale (as forwarded by IHUG):

Following an issue that was escalated to us by ihug, we have been able to confirm that there was a fault in the Telecom network, which may have caused a noticeable reduction in your broadband speed between July 19th and August 3rd 2007.

This issue has now been resolved, and we apologise for any inconvenience this may have caused.

In all instances, we work closely with ihug to identify the cause of any network issue and resolve this as quickly as possible. 

As a result of the work between us during this fault we have identified new tools to troubleshoot issues between our networks.  

We are currently putting these in place to help with future fault situations.

1 September 2007

Hi there,

You may have noticed that there is a broadband credit on your account this month so we just wanted to explain what it was all about…

The broadband speeds you get will vary depending on things like how close you are to your local telephone exchange and how many other people are using the internet at the same time.

So because broadband speed can’t be guaranteed, all our more recent plans are set to be as fast as your line will go and are priced on the data you get instead, something we can guarantee (if you’re not already on one of our latest plans, we recommend you make the switch – it’s free to change plans and you can do it yourself by logging in to my account on our website).

So why are you getting a credit in this case?

Towards the end of July there was a fault within the network that we use to provide your broadband, which may have caused a noticeable reduction in your broadband speed.

As this wasn’t related to any of the unavoidable reasons for differences in speed, like those mentioned above, and because it took longer than normal for the fault to be resolved, we thought it was only fair to give you a goodwill credit in this instance.

So, any of our customers who might have been affected by this fault - including you - have now been given a goodwill credit, based on their broadband account type.

We’d like to apologise for any inconvenience this may have caused and to reassure you that we’ve now identified new tools to make sure this type of fault is resolved much more quickly in future.

Yours sincerely,

Russell Stephens
General Manager Customer Care