Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




4 posts

Wannabe Geek


Topic # 15022 31-Jul-2007 17:43
Send private message

Hi.

ihug's network status page says users might have trouble connecting, and get slow speeds once connected. I've been having problems for a week or two, the message has been up for at least a few days.

Have any other ihug user's experienced these problems? And, of more interest, are any customers of other ISPs having similar problems?

ihug has said that they think it is a Telecom problem, but I don't see any mention of issues on other ISPs network status pages which I would have expected.


My original problem was lots of errors on the dsl line... header error check failures, crc failures, successful RS corrections, and failed RS correction attempts. The noise margin was highly variable so I figure there was intermittent interference.

Consequently I was getting 80KiB/s on average, if I was lucky, and lots of hung connections.

Ultimately a dsl tech came and checked the house, no problems. Then gave me a new port at the exchange, a bigger better faster one. That seems to have reduced the errors a great deal, but I still get some. I've even bought a new modem in case that was a problem, a Dynalink ADSL2+, it connects faster than my old Nokia M1122 but still gets errors.

On the new port I'm getting 120KiB/s on average, but I don't know whether that's more line trouble or a problem with ihug, or in the bowels of Telecom.


At the moment I'm getting about 1 error/second that the RS can deal with, but often it's far far worse with lots of uncorrectable errors. Anybody have an idea what 'acceptable' error rates are? Any advice on what I can check?


I've got a good strong connection it seems:
Statistics Downstream Upstream
Line Rate 5632 Kbps 160 Kbps
Attainable Line Rate 6144 Kbps 1084 Kbps
Noise Margin 12.4 dB 24.0 dB
Line Attenuation 43.0 dB 25.0 dB
Output Power 19.8 dBm 0.2 dBm


Thanks
Bob

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
3267 posts

Uber Geek
+1 received by user: 77

Trusted

  Reply # 80622 31-Jul-2007 19:40
Send private message

No problems at all with XNet.  My download speed never drops below 3.5Mbps (450kBps), and often it is around 6.5Mbps.  I spend a lot of time on the Internet, and never have any problems.  Not even at peak time.




You can never have enough Volvos!


37 posts

Geek


Reply # 80653 31-Jul-2007 22:39
Send private message

I'm with Xtra, and after years of slow connection speeds am resigned to the fact that I have a slow connection.

It could be because of a number of factors, but the main one (in my opinion) is that the take up in my area is quite high.  I base this on the number of wireless routers I can see from my office, and the way my neighbour talks about his son downloading overnight.

When I talk to Telecom about it, they just give me a form to fill out noting speeds at certain times of the day and week.  I've already got this covered with the speed test on NZDSL.co.nz.  Doesn't help the speed side though.

I'm averaging about 1Mbps with peaks of 3.5Mbps.  Sooooo frustrating.  B

 
 
 
 


3000 posts

Uber Geek

Trusted

  Reply # 80661 31-Jul-2007 23:22
Send private message

My newly connected DSL with (Telstra) Clear is very consitent, even at peak times.

National traffic is 6Mbps down , 650 up
Just did a test now 6199 down, 747 up.
international traffic is at least 600Kbps down in the busiest peak times but very consitent.
International just now when it's quiet, 937 down, 630 up (To the USA LA)
much better to Aust as you can imagine


iHug which I was stuck with in the last place was hideosly unreliable, always having outages, always having excuses.

iSlug they were known as.




Nate wants an iphone
3904 posts

Uber Geek
+1 received by user: 30

Mod Emeritus
Trusted
Lifetime subscriber

Reply # 80662 31-Jul-2007 23:37
Send private message

No issues here - on a Xtra connection and Slingshot connection.




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


14 posts

Geek
Inactive user


  Reply # 80671 1-Aug-2007 05:02
Send private message

For the last week or so I have been getting atrocious speed with Xnet. I am on the fullspeed Flood plan and my download test speed barely reaches 700kbps at NZDSL.co.nz. I rang Xnet and they tell me I am syncing at 7.5mbps and requested I send them some speed test and trace route data which I have provided. They will send this to Telecom for analysis and get back to me. When I was with Xtra I would get the odd day with poor speed but it was never as prolonged as this.

1247 posts

Uber Geek
+1 received by user: 37

Trusted

  Reply # 80698 1-Aug-2007 09:35
Send private message

I am with ihug and dont appear to be having any problems whatsover.
Though last week when Reaper was having his trouble with his TCL connection I did some speed tests.
Im on 7.5 mbit down and 128 kb up
I was getting 3.4 mbit to aussie and less via auckland believe it or not.

Im located in Hamilton




GZMCC. Nokia Lumia 1020,Galaxy Note 8, Microsoft Surface Pro 4 i5 4Gb Ram,128gb, Cam Am Spyder F3 LTD.  GoPro 5 Black, Samsung Gear 3




4 posts

Wannabe Geek


  Reply # 80711 1-Aug-2007 11:02
Send private message

I'm connected to the St. Heliers Road/Kohimarama Road (Auckland) exchange apparently. The sort of area I'd expect high broadband penetration... haven't had noticeable contention problems previously, a bit of slow down on school holidays.

I suppose my new port might be on a link with more contention, so maybe I've jumped out of the frying pan onto a hot griddle.

Sounds like BugMeNot and Reon might be having the same sort of problem as me. I've had a cron job running to test connection speeds, which I sent to help@ihug.co.nz last night but I have a sneaking suspicion that their automated responder just ate it. I'll try again I guess.

From my speed tests I've noticed that often it will take a long time (3+ seconds) to establish a connection but subsequent transfer is reasonably fast. Also ihugs speedtest page only downloads 512KiB which is too small for a good test, pulling a 10MiB file off their debian server shows that the transfer often starts out reasonable but slows/hangs.

I've had one or two tests on the small file giving me 410KiB/s but the 10MiB file speeds are all about 110KiB/s.


Does anyone, good connection or bad, have error stats on their modem? I'm interested to know if mine are unusual.

From my Dynalink, the 'Status'->'ADSL Line' page:
Super Frames 425801 425799
Super Frame Errors 0 0
RS Words 28954534 3619291
RS Correctable Errors 2592 0
RS Uncorrectable Errors 0 0
HEC Errors 0 0
OCD Errors 0 0
LCD Errors 0 0
Total Cells 87410328 0
Data Cells 1664874 0
Bit Errors 0 0
Total ES 0 0
Total SES 0 0
Total UAS 10 0

That's after about 2 hours connected and 80MB downloaded. Pretty good this morning, usually lots of uncorrectable errors.

In the Nokia M1122 you can get similar info from the 'Statistics'->'DSL' page. Dunno about other modems.


Thanks for the help.
Bob

118 posts

Master Geek


  Reply # 80721 1-Aug-2007 12:51
Send private message

Yes i am having problems with Xtra. Its random, one minute i have the net, next i have none at all.



2088 posts

Uber Geek
+1 received by user: 354

Lifetime subscriber

  Reply # 80737 1-Aug-2007 14:39
Send private message

Evinta: Yes i am having problems with Xtra. Its random, one minute i have the net, next i have none at all.


Dlinks tend to reboot if S/N ratio marginal. Please post vital statistics, downstream attenuation etc. Do you have a master splitter installed (dedicated ADSL outlet).




Ross

 

Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+

 


Speed Test


2366 posts

Uber Geek
+1 received by user: 13

Trusted
Spark

Reply # 80739 1-Aug-2007 14:46
Send private message

randomnick:
ihug has said that they think it is a Telecom problem, but I don't see any mention of issues on other ISPs network status pages which I would have expected.


That seems to be the standard answer from many ISPs (there are a few exceptions) these days; they just want to pass the buck... Having trouble connecting or authenticating is unlikely to be a Telecom problem, but something wrong with ihug’s systems / equipment.

Using Xtra here and have no trouble at all.

nzbnw







118 posts

Master Geek


  Reply # 80740 1-Aug-2007 14:51
Send private message

Spyware:
Evinta: Yes i am having problems with Xtra. Its random, one minute i have the net, next i have none at all.


Dlinks tend to reboot if S/N ratio marginal. Please post vital statistics, downstream attenuation etc. Do you have a master splitter installed (dedicated ADSL outlet).


How did you know i have a Dlink router?

Right, we have two ports phone wise, one for the phones and one for the net. I got no idea how to tell you the rest. My laptop just uses windows to connect it to the wireless but im very sure its not the wireless thats doing it.

2088 posts

Uber Geek
+1 received by user: 354

Lifetime subscriber

  Reply # 80746 1-Aug-2007 15:36
Send private message

Evinta:
How did you know i have a Dlink router?

Right, we have two ports phone wise, one for the phones and one for the net. I got no idea how to tell you the rest. My laptop just uses windows to connect it to the wireless but im very sure its not the wireless thats doing it.


I read previous posts. Use a web browser (enter ip address) to connect to the router and go to status tab. Router's ip address (the gateway) can be found from running "ipconfig /all" at shell prompt.




Ross

 

Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+

 


Speed Test


118 posts

Master Geek


  Reply # 80748 1-Aug-2007 15:49
Send private message

Oh yeah, thats right. that rant about Net Gear.

Anyways first of all its been happening since we moved to go-large [by we = family] and everyone has noticed it. How do i find my IP Address?

37 posts

Geek


  Reply # 80808 1-Aug-2007 22:19
Send private message

How do i find my IP Address?


If we're talking about getting into the admin for your router, try typing the following into a browser address bar:

192.168.0.1 OR 10.0.0.1

Either of these should also be visible if you follow Ross' instructions and type ipconfig /all in a DOS prompt:

e.g.
...
Default Gateway . . . . . . . . . : 192.168.0.1

If you get this far, and a prompt for username and password comes up, try admin:password

Bill

118 posts

Master Geek


  Reply # 80821 1-Aug-2007 22:56
Send private message

Ok, i'll do that when i am completely awake and its not 11PM.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.