UnlimitedInternet.co.nz - Just hear me out!

Forums › New Zealand Broadband › UnlimitedInternet.co.nz - Just hear me out!

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BDFL - Memuneh
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#1895340 4-Nov-2017 21:09

startupgeek:

27,000 likes on their facebook page is hard to delete negative feedback!

I won't comment on the UnlimitedInternet service as I have no personal experience. But agree with @sbiddle on the 27,000 likes comments.

A Like on Facebook doesn't mean anything. How many of those 27,000 people liking the page you'd expect to be a customer? Did they ever ran a competition where people had to Like to be in to win? That would skew the numbers straight away - and I am not saying they did, but I am asking if anyone knows.

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hio77

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#1895353 4-Nov-2017 22:14

freakngeek:

@michaelmurfy, I may have not explained very well in other post of my situation to get VDSL
I went through all the major ISPs online checker to see if VDSL was available at my address.

I'd be highly interested in looking futher into the why behind this.

What i suspect is the case is, no RSP ran a manual prequal to get things past with chorus.

My address for example, will come up as not valid for VDSL, however on a manual prequal it's fine.

Otherside of it being, if there is something that could be done for the likes of you with the address checkers i'd love to size that up and see if there are not improvements that can be made :)

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

dejadeadnz

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#1895393 4-Nov-2017 23:35

startupgeek:

Hey Geekzone!

Though i may have not posted here a lot, i do however follow and read and keep up with what is going on. And there is not really a lot about UnlimitedInternet.co.nz apart from moaning about Ben Simpson who owns and runs Hosting Direct (Parent company of Unlimited)

Before you all go and say i'm affiliated with HD or Unlimited this is my independent review of the service. My background is 15+ years as a Systems/Network/Admin Engineer.

I did quite a thorough review of UI's Fair Trading Act and general legislative/legal compliance practices in the thread last year. Sorry but I don't deal with companies that treat legal compliance as some kind of irrelevant, optional BS. Telcos are generally poor when it comes to legal compliance but UI was truly scraping the barrel.

startupgeek

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#1895396 4-Nov-2017 23:43

Clearly still living in the past.

dejadeadnz

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#1895398 4-Nov-2017 23:48

startupgeek:

Clearly still living in the past.

Welcome to supplier/commercial risk management 101. It's clearly not a field that you've ever worked in or are qualified to comment on. Obeying the laws of the land isn't optional -- I don't give second chances to companies that display so little respect for the law.

startupgeek

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#1895399 4-Nov-2017 23:53

Unlimited Internet works, as soon as it doesn't i will be the first to comment. But i'm sure they are audited, it's not my job to worry about it.

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#1895404 5-Nov-2017 07:29

It works for you and that's good. But what about the people who had issues with them? More importantly, how well did they handle it?
All RSP's have issues but (I feel) it's the putting right that counts.

Pumpedd

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#1895416 5-Nov-2017 09:01

Out of curiosity what is the point of 100/100 compared to 100/20?

ISnt the majority of what MOST of us do is download?

startupgeek

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#1895417 5-Nov-2017 09:08

Pumpedd:

Out of curiosity what is the point of 100/100 compared to 100/20?

ISnt the majority of what MOST of us do is download?

It's great for remote audio production along and uploading a lot of video production content.

reven

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#1895420 5-Nov-2017 09:28

Pumpedd:

Out of curiosity what is the point of 100/100 compared to 100/20?

ISnt the majority of what MOST of us do is download?

uploading stuff, system backups, photos, videos, sharing media with families in different locations (e.g. i share my plex library with my parents house), gaming, etc.

Yes most things we do are download, but uploading is also important, for most people 100/20 is likely fine, but when fiber gets to my house (may next year) ill be getting at least 100/100 (so my plex server can stop transcoding my media to share with my parents).

freakngeek

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#1895423 5-Nov-2017 09:44

hio77:

Otherside of it being, if there is something that could be done for the likes of you with the address checkers i'd love to size that up and see if there are not improvements that can be made :)

I suppose who ever looks after the address checker errs on the side of caution to putting on a service that might be marginal
My case possibly an anomaly where I was pretty close to maxing out on aDSL and supplying UL with the proof to put my case forward to Chorus

Had I approached another ISP they may have done this too, but I didn't push this any further as the checker would have been my first major obstacle to get past let alone the attenuation barrier that would follow.
But the weirdest thing is that UL is still the only address checker where I can have the ability to have VDSL

In the end grateful for UL allowing me to have VDSL as Fibre will probably never be an option for me.

Back on subject, I think Unlimited Internet looks to have ruffled a few feathers of some, I think most objectors haven't had any dealings with them in person
I have had good dealings (well no dealings really as things just work as they should), others have had bad dealings as seen above, this is like any other ISP out there ?
Also like to point out that probably most major ISPs have made news headlines of wrong doings to their customers, via misleading advertising, pricing or other issues

All I ask is what I pay for works, let the buyer beware.

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freakngeek

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#1895424 5-Nov-2017 09:48

Pumpedd:

Out of curiosity what is the point of 100/100 compared to 100/20?

ISnt the majority of what MOST of us do is download?

100Mbit up is good enough for a website, VPN, mailserver etc

sbiddle

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#1895431 5-Nov-2017 10:04

freakngeek:

Pumpedd:

Out of curiosity what is the point of 100/100 compared to 100/20?

ISnt the majority of what MOST of us do is download?

100Mbit up is good enough for a website, VPN, mailserver etc

You could just as easily argue 20Mbps is fine for these as well for many use cases - but being completely honest here running a webserver or mail server on a residential home connection is an incredibly stupid thing to do.

ArcticSilver

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#1895465 5-Nov-2017 13:04

sbiddle:

You could just as easily argue 20Mbps is fine for these as well for many use cases - but being completely honest here running a webserver or mail server on a residential home connection is an incredibly stupid thing to do.

Why is running a web server or mail server off a residential home connection incredibly stupid?

You could say the same about putting your data in the cloud where you have no control.......

freakngeek

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#1895466 5-Nov-2017 13:04

sbiddle:

You could just as easily argue 20Mbps is fine for these as well for many use cases - but being completely honest here running a webserver or mail server on a residential home connection is an incredibly stupid thing to do.

Yes a business webserver would not be the smartest thing to do if 24/7 uptime is essential, but a home website on a home server linked via a home connection is that so stupid ?
Only downtime I have is with ddDLM resyncs and these are now about monthly
I would like nothing better to bring my website home, 20mbps up would be pushing the user experience should kids be doing their surfing, but 100Mbps up I can sort out QoS to keep everyone happy

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