New ISP Evaluating NZ Market

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gzt

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#3502505 12-Jun-2026 21:27

I'd like to get my mum on a lower cost telco provider for phone and broadband. Actual usage is teeny tiny. In practical terms I and other family members would likely retain the login details to provide assistance. I'm aware there are several available lower cost providers to choose from. None have a great reputation for quality of internet service and quality of support for one reason or another. I'm not going to take that risk to my time.

A lower cost low touch provider with a commitment to the best possible quality and reliability of service on the other hand would be great. Login should be really simple and also accept a mobile number and text code.

I think most people I know go with one of the big three for quality and service reasons. Price wise they all offer a bit of synergy with mobile as well. Anyway, good luck to you : ).

zipfibre

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ZipFibre

#3502506 12-Jun-2026 21:46

We ideally would like to keep it to DHCP only, most routers are automatically configured by default and historically less support requests. Generally connection performs better less overheads. optional RDNS, IP Blocks, IPV4 Statics and IPV6, Automatic Line Health Checks etc, would be the some flavours we would like to bring.

aj6828

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#3502518 12-Jun-2026 23:21

zipfibre:

We ideally would like to keep it to DHCP only, most routers are automatically configured by default and historically less support requests. Generally connection performs better less overheads. optional RDNS, IP Blocks, IPV4 Statics and IPV6, Automatic Line Health Checks etc, would be the some flavours we would like to bring.

Hi ZipFibre,

I'm a small reseller in the New Zealand UFB market under Hyperline and your model is very similar to what I offer today.

I use DHCP/IPoE only and provide a customer self-service portal where customers can manage their services, view connection information, run line tests, and access support resources. Keeping things simple has worked well, as most routers are plug-and-play and customers can get connected with minimal configuration.

From my experience, customers appreciate straightforward pricing, no contracts, BYO router support, IPv6 availability, and having access to a portal where they can troubleshoot and manage their service without needing to contact support.

Best of luck with your NZ expansion.

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acetone

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#3503057 15-Jun-2026 09:35

For me, a static IP is a must. I would not switch to a provider that does not offer this.
Ideally this would be a one off fee rather than an ongoing fee too.

nztim

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#3503083 15-Jun-2026 10:40

gzt: I'd like to get my mum on a lower cost telco provider for phone and broadband. Actual usage is teeny tiny.

I am about to start the process of connecting someone to Link Local in Porirua (now that its available) + HERO VOIP line with the total cost been $40 per month

They don't use the internet for anything other than supporting the phone which is currently a FWA plan that consistently drops VOIP calls

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

bfginger

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#3503093 15-Jun-2026 11:16

Although there are several LFCs, Chorus has around 70% of the fibre market and are easier to deal with, so some smaller ISPs are Chorus-only.

Many operations in NZ are resellers of 2Degrees or Devoli instead of having their own infrastructure. Mercury and possibly Voyager are also now offering to resell their own networks.

It would be good if a user portal had the option to select between static and dynamic IPv4 and also with IPv6. 2D and resellers usually have CGNAT enabled by default and a substantial monthly fee for static IPv4 to escape it - I don't think they really want that userbase. Mercury has CGNAT enabled by default but switches to dynamic public IPv4 for free which is a good compromise. There are smaller outfits with default static IPv4, or a one-off fee such as Mercury or Quic.

NZ ISPs are big on pushing new customers to take up their "modems" and people really think they're an ISP-specific requirement. I think wifi problems or wifi underperformance of supplied "modems" (eg 600mbits max wifi speed on 900mbit connection) could be a main reason people change ISPs. NZ's legal wifi spectrum allocation is not great. It can't be overstated how clueless most ordinary people are about everything to do with routers, wifi and their internet connection. DHCP-only may be easier for the back-end but some BYO ISP routers will be set up for PPPoE. Photographic instructions on how to switch Spark/Skinny Smart and Futura Modems over to DHCP would be useful as they are not intuitive. You could do an e-shop and sell two or three hand-picked routers at a reasonable price such as maybe the Grandstream GWN7062M and Asus BT10 and have good overviews of how they perform.

Supporting 1GBit up/down would be a point of difference as nobody does that for the residential market except Quic.

Around 1/5th of households still have landlines and they're nearly ubiquitous among small businesses. Being able to choose between ONT or ATA voip could be useful for some people.

"I am about to start the process of connecting someone to Link Local in Porirua (now that its available) + HERO VOIP line with the total cost been $40 per month"

If not that, Mercury does a fibre landline for $49.

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nztim

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#3503095 15-Jun-2026 11:40

bfginger:

NZ ISPs are big on pushing new customers to take up their "modems" and people really think they're an ISP-specific requirement.

The reason for this is, they ensure that they are more secure, if you look at the late 90s and early 2000s with dialup people would have their SMB networking of the local device directly onto the internet.

Mid 2000s before ISPs started providing routers the local dicksmith purchased dyalink out of the box had the web interface with the default admin/admin exposed onto the internet (unless you consciously changed this) routers shipped by ISPs have WAN management blocked by default and the default admin password is something scambled printed on a label under the base of the device.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

xpd

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#3503099 15-Jun-2026 11:57

I obtained a friends IP address one day many moons ago..... scanned it, and found FTP and telnet were open. Logged in, took a dump of his config files and emailed them to him. He insisted there was no way I could've done that.

So I remoted back in and secured it for him.

Everything was factory default - IIRC, it was a Dick Smith branded unit :D

XPD / Gavin

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nztim

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#3503112 15-Jun-2026 12:33

xpd:

Everything was factory default - IIRC, it was a Dick Smith branded unit :D

Dynalink (sold by dick smith) was an open barn door, come in, steal all my data

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

CamH

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#3503120 15-Jun-2026 13:02

bfginger:

NZ ISPs are big on pushing new customers to take up their "modems" and people really think they're an ISP-specific requirement.

We're B2B only so we're a bit different, but we require our routers, and our support requirements are therefore next to nothing. Everything we provide is WiFi 6 or 7 and they just work. Complaints about slow or not working service are practically non-existent, and when they do come up, it's usually because they need more floor coverage for WiFi, not an actual internet/router problem.

zipfibre

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ZipFibre

#3504214 18-Jun-2026 21:50

Thank you everyone for your feedback and to also suppliers who emailed us directly. We are reviewing information and we will notify if we decide to move into the NZ Market.

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