NZ broadband in the dark ages or just a Hissy fit?

Forums › New Zealand Broadband › NZ broadband in the dark ages or just a Hissy fit?

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#1308941 20-May-2015 22:42

DonGould: Clearly most of you were not at the Mikrotik MUM on Monday where one ISP gave a detailed presentation of issues in Dunedin around UFB.

It comes to me as no surprise that this guy has just hit the 'red button' after what I listened to from this ISP owner on Monday.

It's no secret that there some shocking communication going on in Dunedin that's just causing endless end user frustration.

MadEngineer: Highlight would have to be (not sure if everyone actually saw it, but there were plenty of ear whispered explanations) :

https://youtu.be/ML0tr-9zTw0?t=4h46m00s

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nakedmolerat

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#1308967 20-May-2015 23:23

Actually this is what happen if you rely on the media as your source of information.

The complain is valid. It is a known issue in Dunedin. The council has promised solution to this.

No, he didn't lose 4 million. Dunedin lost 4 million because the council and chorus messed up. He took the business to London instead.

His comment has never meant to compare the speed of NZ Internet in general. The media put it that way.

richms

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#1308970 20-May-2015 23:28

Of course the comments on whichever stupid news site you read it on deteriorate into complaints about telecom only giving them 0.3 megas in the evenings and its all the governments fault and this is a huge problem, and the ones from people saying its only the internet and we have kids starving, and the ones saying that they do real work and dont need the internet and that its a waste and blah blah.\

Internet and news sites is just full retard.

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lucky015

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#1309011 21-May-2015 02:30

In an industry that requires 100Mb-1Gb symmetric connections especially considering physical isolation meaning they would have a lot of remote workers in other countries rather than being entirely in an office, Is it really that surprising that they decided to move overseas?

At this point (and yes it is getting better but very slowly for rollouts especially considering large MDU's) we have paid quicker non-ufb options with very high costs or UFB options where you basically have to relocate your business/home to a place already rolled out.

Considering what we have seen from MDU and even non-MDU installs, Could you safely say you would sign a lease and open a business in NZ with the possibility of not being able to run your company for months because of install delays as opposed to doing so in another country where this was not an every day occurrence?

And that is before even looking for a large capacity CIR connection at a decent price from a local provider.

I would not and I don't believe any decent overseas designer would.

I realize it is a case of "they are doing their best" but until this is all a thing of the past we are just going to get laughed at by anyone trying to run a business this sort of industry. Small companies are one thing but if you hope grow then you don't stand a chance here Yet.

miked

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#1309013 21-May-2015 03:30

Wheelbarrow01: "He continued to scout for a new office in Dunedin but many buildings were not connected with fibre, or there was a long delay for installation and costs were high".

Sounds like rubbish to me. I spend my entire day working on complex provisioning issues for Sparl Digital corporate UFB customers. I am personally overseeing at least 100 of these throughout the country right now, and I have only one solitary order where a financial contribution has been requested from the end customer - every other job is being subsidised in full by the Crown/LFC partnership, so his cost argument is at best misinformed, at worst totally false.

He clearly does not understand the process at all - maybe his service provider never set a realistic expectation regarding difficulty and timeframe. It happens.... a lot.

Well not everywhere is the same it would seem..... (or we just got unlucky!)

We are 10m from the fibre in the street, and it needed one hole cutting through the wall to reach us upstairs and two holes downstairs.... all simply in trunking on the side of the building (no driveway to dig up!!). Yet it was costed at ~$9500 to install 5 "straws" into the building (no fibre just the straws)! That was after a ridiculously long delay which added 9 months to our original "Go Live" date (when it was to be a free single install). I suspect we were ripped off, but we had no choice but to pay or not get fibre! Even after the $1000 per tenant rebate, we had to pay them $4500. Seemed a bit steep for a simple install.

Maybe Wellington gets a different treatment?

Certainly if the original Chorus assessor had got it right last July, then we might have had it for free 9 months earlier. The install team actually turned up in July 2014 to install it inside the Vodafone trunking (as specified by the original assessor), but they found the 90deg bend radius was too tight (assessors mistake), so they said it'd still be free, but a guy from downers would come a drill a new hole first. Then nothing happened for 4 months, despite repeated chasing, and it turns out they'd turned it into a MDU install (and a cashcow MDU at that). Bit of pain when the building is owned by two charities, but you are in ADSL1 territory, so we had no choice but to stump up. :O(

And the $4500 didn't get us anything complicated. They put two straws upstairs (where they would have put our one for free anyway). And they put three straws downstairs in a similarly easy to reach location again about 10m from the fibre in the street.

I can quite see why generically, building owners would baulk at the cost and not bother to get it installed... even when it is right outside the door. If we weren't using the building ourselves it would have been very difficult to justify the cost for our tenants (who didn't want to pay anything for it), but we needed the connection too much ourselves to not get it installed.

We were told once they decided it was MDU, it was all or nothing. Single install wasn't an option.

Mike

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#1309015 21-May-2015 04:13

Not sure about anyone else but to me it seems excessive to dismiss NZ altogether and move to London because Dunedin, a town of <150,000, about as far from the southern cross cable or any decent peering exchange as you can get in NZ, doesn't have fibre into the 2-3 office buildings they checked.

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NZCrusader

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#1309050 21-May-2015 08:27

xpd: Hissy fit. Plain and simple.

If he dosent like it, he can move the office somewhere else, easy.

If he moved overseas it would probably lift NZs IQ average.

sbiddle: Any credibility he had goes out the door when he suggests broadband is better on a plane.

Quote of the thread.

ubergeeknz: Not sure about anyone else but to me it seems excessive to dismiss NZ altogether and move to London because Dunedin, a town of <150,000, about as far from the southern cross cable or any decent peering exchange as you can get in NZ, doesn't have fibre into the 2-3 office buildings they checked.

NZ and UK are becoming popular options for (often) quality software development.

While the throughput expectations (UK <---> NZ) would not be great, the move is likely because of the reason stated above.

TBH he should have looked at Chch. Lots of brand new office spaces popping up everywhere.

Programmers coming left right and center out of the uni and polytechs etc.

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#1309079 21-May-2015 09:05

I worked with a client with 30 staff and had adsl only as they could not get VDSL. We ordered it and it took 8 months to get and I was talking with another client that has ordered ufb yesterday and they have been waiting 3 months. So I can certainly understand this guys frustration.

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lucky015

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#1309094 21-May-2015 09:19

cyberhub: I worked with a client with 30 staff and had adsl only as they could not get VDSL. We ordered it and it took 8 months to get and I was talking with another client that has ordered ufb yesterday and they have been waiting 3 months. So I can certainly understand this guys frustration.

Thats the exact type of situation I was thinking of.

The sort of business he was trying to run has no way of surviving without a high throughput connection, 3 months of downtime could mean having to shut up shop because your investors lost interest.

deadlyllama

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#1309098 21-May-2015 09:25

lucky015:
cyberhub: I worked with a client with 30 staff and had adsl only as they could not get VDSL. We ordered it and it took 8 months to get and I was talking with another client that has ordered ufb yesterday and they have been waiting 3 months. So I can certainly understand this guys frustration.

Thats the exact type of situation I was thinking of.

The sort of business he was trying to run has no way of surviving without a high throughput connection, 3 months of downtime could mean having to shut up shop because your investors lost interest.

Yep, so get expensive business fibre then. If you've got $100M in investment you can afford it. Work out how much downtime would cost you, and get a backup connection too.

DonGould

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#1309145 21-May-2015 10:17

MadEngineer:
DonGould: Clearly most of you were not at the Mikrotik MUM on Monday where one ISP gave a detailed presentation of issues in Dunedin around UFB.

It comes to me as no surprise that this guy has just hit the 'red button' after what I listened to from this ISP owner on Monday.

It's no secret that there some shocking communication going on in Dunedin that's just causing endless end user frustration.

MadEngineer: Highlight would have to be (not sure if everyone actually saw it, but there were plenty of ear whispered explanations) :

https://youtu.be/ML0tr-9zTw0?t=4h46m00s

Do you have the talk about the wireless network in Horsham as well? That's a good example of a bunch of people just building their own network in a space where the telcos just failed to deliver service.

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#1309453 21-May-2015 18:33

DonGould: Clearly most of you were not at the Mikrotik MUM on Monday where one ISP gave a detailed presentation of issues in Dunedin around UFB.

It comes to me as no surprise that this guy has just hit the 'red button' after what I listened to from this ISP owner on Monday.

It's no secret that there some shocking communication going on in Dunedin that's just causing endless end user frustration.

i don't how much I would listen to an ISP that is using Mikrotik gear...

MadEngineer

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#1309455 21-May-2015 18:36

sorceror:
i don't how much I would listen to an ISP that is using Mikrotik gear...

*facepalm*

then maybe you should stop listening to anyone posting on this forum.

You're not on Atlantis anymore, Duncan Idaho.

MadEngineer

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#1309477 21-May-2015 19:12

DonGould:
Do you have the talk about the wireless network in Horsham as well? That's a good example of a bunch of people just building their own network in a space where the telcos just failed to deliver service.

https://youtu.be/ML0tr-9zTw0?t=5h51m

Horsham council public free wifi install?

You're not on Atlantis anymore, Duncan Idaho.

sorceror

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#1309478 21-May-2015 19:14

I'm not bashing Mikrotik - it has its place, but that place is not service providers.

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