My un-consented UFB install

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409 posts

Ultimate Geek
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#1184486 27-Nov-2014 22:15

consent or not, that is piss poor. Did the installers get hired from WINZ, or their managers have rocks in their heads to approve such a meathod. I gaurentee that this was no where near the level of instalation, chorus submitted in their ufb tender.......

zyo

513 posts

Ultimate Geek
+1 received by user: 60

#1184497 27-Nov-2014 22:24

Same thing happened to me as well, Visionstream sent a bunch of people to my house in Remuera without me seeing any of the plans etc and just started putting fibre on the retaining wall along the drive way.
Despite the fact that all other services are undergroud (I recently paid Vector Gas 1.2k+ to have natural gas connected)

Not very happy with the exposed cables, anyone could have damaged them accidentally.

zyo

513 posts

Ultimate Geek
+1 received by user: 60

#1184500 27-Nov-2014 22:31

I have never been given a job number or signed an installation consent like the one below
http://www.chorus.co.nz/file/50970/NDF-240-Ultra-Fast-Broadband-Installation-Consent-Form-FINAL.pdf

wilsonhurst was handling my consent process as well as my neighbour's, I have only sent them the ROW consent form from my neighbor and indicated to them that I am the properly owner. I would never have agreed to anything other than an underground install like all my other utilities (gas, electric, telephone)

I have been on holiday for the past 6 weeks and only got a phone call to advise someone is doing the surveying then I came home only to find this (they are sending someone on 16th Dec to finish the internal installation).

kornflake

409 posts

Ultimate Geek
+1 received by user: 56

#1184502 27-Nov-2014 22:34

sounds like visionstream, need to be kicked to the curb.

MadEngineer

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#1184503 27-Nov-2014 22:36

Yep, so ring and ask if the consent form is a requirement prior to work, if they keep them on file and request a copy.

You're not on Atlantis anymore, Duncan Idaho.

zyo

513 posts

Ultimate Geek
+1 received by user: 60

#1184505 27-Nov-2014 22:38

MadEngineer: Yep, so ring and ask if the consent form is a requirement prior to work, if they keep them on file and request a copy.

Ring whom? I called Slingshot right after I discovered the mess and they told me to contact the installer when they return on 16th Dec ?!

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Zeon

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#1184545 27-Nov-2014 23:32

I can't believe this is happening. It's going to be leaky homes all over again. What is up with NZ and cost cutting on all kinds of stuff these days?!

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nakedmolerat

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#1184546 27-Nov-2014 23:35

I am just curious, are other companies like ultrafast for example also follow the same rules?

darkasdes2

448 posts

Ultimate Geek
+1 received by user: 83

#1184552 28-Nov-2014 00:00

Its a classic example of Chrous not spending the money to do the job properly in the first place. When there is an issue with the fibre down the track they will bill the homeowner for the repairs when clearly they the ones at fault. There are so many issues wrong with the examples shown and should not be accepted.

mdooher

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#1184593 28-Nov-2014 07:43

zyo:
MadEngineer: Yep, so ring and ask if the consent form is a requirement prior to work, if they keep them on file and request a copy.

Ring whom? I called Slingshot right after I discovered the mess and they told me to contact the installer when they return on 16th Dec ?!

Simple, your contract is with slingshot. Ring them.

No joy then ring chorus and tell them their subcontractor is a monkey and they need to kick some butt

No joy ring crown fibre holdings and ask why they are allowing chorus to rip them off

No joy ring your local national mp .... And explain what you are planning next

No joy ring fair go and show them the amazing job vision stream is doing, just get everyone on geek zone that has had or has seen a bad vision stream install to send in a photo.

Matthew

mdooher

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#1184614 28-Nov-2014 08:33

This is what I would call an acceptable install for an existing house.

not only was it done correctly, it was inspected by Chorus 2 weeks after the install. It was checked for how the waterproofing was done, how the footpath was cut, was there any exposed micro duct at the ONT (not acceptable), he even used a level to check both the ONT and the ETP. So obviously in some parts of the country the standards are far superior to others

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Matthew

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browned

636 posts

Ultimate Geek
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#1184648 28-Nov-2014 08:49

nakedmolerat: I am just curious, are other companies like ultrafast for example also follow the same rules?

My UFF installers gave me lots of options when coming into the house. with conduit or internal wall options.

I have issues was with the contractor that layed the ducting into our street all those years ago.
1. Took out power coming into the street on my brothers wedding day (fun)
2. 2 months after they left the sewer blocked for a few houses, CCTV discovered a fibre duct through the line. UFF fixed, but still having issues with things hanging around and causing a smell. Yet to investigate further.
3. Our fibre drop was placed in the middle of our front section, not the side where the phone line is, wife queried the installers on the day they dug the trench, but according to them there were following plans.

Aside from that UFF trenched the fibre diagonally to the side of the house and then the install was fine. We will have issue if we plant a tree in the front section but we know the cable is there so will steer clear of that.

thurthur

5 posts

Wannabe Geek

#1184655 28-Nov-2014 08:53

Currently CHORUZNZ has offered to look into it for me so I will see where that leads.

At this point short of getting in touch with Crown fibre, local politicians or the media I can't see a resolution any better than having an exposed venerable cable running down the drive.

The quality of the internal work is as far as I can tell very good.

Azzaw1980

73 posts

Master Geek
+1 received by user: 2

#1184658 28-Nov-2014 08:55

nakedmolerat: I am just curious, are other companies like ultrafast for example also follow the same rules?

UFF was responsible for ours when we first got it installed, they made sure i was home for the scoping of the job, and from memory they actually did the scoping and the internal wiring on the first day, while i was home. I had to sign a consent form before they started the work.

Then a second set of contractors came out to do the work from the boundary to the ETP and again we decided how to do it, so i signed another form of consent, and stayed around while they did that, although i didnt have to, as long as we had decided how it was to be run, but these guys buried it underground using the existing copper ducting and put everything back tidily.

a 3rd visit was to basically just blow the fibre from the cabinet to the ETP, and then the last visit i had to sign a form stating i was happy with the work, before they livened it up. Apart from the ETP you'd never know i had fibre. Very happy with the work.

itxtme

2102 posts

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#1184660 28-Nov-2014 08:58

Hopefully the media do pick up on this. Its crazy how the quality of these installs is decreasing from day dot..

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