My un-consented UFB install

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thurthur

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#157316 27-Nov-2014 14:05

Hi all,

Quick few notes on this job.

The job scoper came in the morning instead of the afternoon as agreed so no one was home. There was a verbal agreement that he could have a look around the site, but that no physical works would be done without my written consent. Booked physical works in for the Friday later that week, and made provisions at work so that I could be there.

Came home Thursday afternoon to find this. One and a half months later I've almost given up on trying to have it resolved. Current likely solution is to have it relocated to being screwed down along the driveway.

This just looks like a rather shoddy short term solution to me. Vision stream has advised me that this product is UV proof.

Any advise on what I should do would be appreciated.

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#1184090 27-Nov-2014 14:14

Wow... that's a shocking workmanship!!! Where are you in? I'd certainly bark at the respective ISP/installer for this poor installation and not to forget, the safety of those sharp nails!!!

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thurthur

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Wannabe Geek

#1184093 27-Nov-2014 14:20

In Auckland out west. I've been trying to get a tidy long term solution for the last month. Current options I've been given is: Move it further down the fence so the screws don't stick out, or screw it into the driveway. Either way this seems like a rather short term install. Can't imagine the fence lasting a lot longer than 10ish years before it needs replacing (its ancient as is) and if its along the edge of the drive it will see wear from weedeating etc.

ckc

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#1184095 27-Nov-2014 14:23

Visionstream. So you're in a Chorus area? Have you contacted Chorus directly or gone through your RSP? I would have been threatening my RSP with non payment and termination already if that happened to me. Someone has to fix it.

That is pretty shocking. Chorus would probably say attaching it to the fence is fine, but I don't think they'd be okay with the huge hole in the ground. What happens when it rains?

InstallerUFB

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#1184102 27-Nov-2014 14:32

I gather your not connected then ? as i asume you put a holt to the install when you found the un-concented work and contacted your ISP to get a Chorus Rep around

thurthur

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Wannabe Geek

#1184103 27-Nov-2014 14:32

Yes its a Chorus area. We have gone the non-payment until a resolution is reached route.

They will concrete in the hole and trench. Its more the whole having it along the fence/ driveway i'm worried about.

xpd

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#1184107 27-Nov-2014 14:36

Tell the installer you're pulling that fence down next week. Then ask the installer where they'd run the cable.

XPD / Gavin

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InstallerUFB

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#1184108 27-Nov-2014 14:36

Yes the method of service delivery is an approved method
Yes the cable is UV stable
Yes it can be strung along a fence, along concrete/wooden walls , along the side of a house.
Yes it can also be run along driveways near the kerb or a fence (where it cant be run into/over)

They have use the wrong screws for the job - they look like the ones used to screw down to concrete or plaster walls - that is a H&S issue and should be replaced - now
The reinstement should surely have been done with 7days

and most of all - They shouldn't have done any work with out concent especialy cutting up the driveway let alone install the fibre cableing along a fence
- if you were given the option of shellow trenching it could have been done that way (but at your expence)

-------

On the same general subject - its not up to me as an installer/trainer/team leader/Service restorer to approve or disapprove of the service delivery method that Chorus want to use but I will do everything possible to make sure that what ever method is used that it is done in the most professional maner possible

InstallerUFB

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#1184109 27-Nov-2014 14:38

xpd: Tell the installer you're pulling that fence down next week. Then ask the installer where they'd run the cable.

Yes it can be moved for a fee

Behodar

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#1184115 27-Nov-2014 14:42

InstallerUFB: Yes the method of service delivery is an approved method

Indeed. Thankfully I don't have a fence so they'll need to put mine under the concrete :)

For others' benefit: http://www.chorus.co.nz/ufb-installation/from-the-street/from-the-street-ot-your-home (interestingly that link states that "If you receive your services via an aerial cable, we'll install the fibre cable the same way" however my ISP has stated that it'll go underground instead).

nigelj

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#1184133 27-Nov-2014 14:48

InstallerUFB: Yes the method of service delivery is an approved method
Yes the cable is UV stable
Yes it can be strung along a fence, along concrete/wooden walls , along the side of a house.
yes it can also be run along driveways near the kerb or a fence (where it cant be run into/over)

But most of all - if you were given the option of trenching it could have been don that way (but at your expence)

Even when nails/screws are pointing out the other side, posing a hazard to the neighbours. It's a residential area by the looks and it wouldn't be unreasonable for a kid to play around in the drive on say a little ride-on cart/buggy type thing and potentially injure themselves? Looks to be at just the right height too.

Sure a hammer would sort that out to bend the ends of the nails down and back into the timber, but if it's an acceptable solution, surely it should be part of the install process.

mdooher

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#1184139 27-Nov-2014 14:59

InstallerUFB: Yes the method of service delivery is an approved method
Yes the cable is UV stable
Yes it can be strung along a fence, along concrete/wooden walls , along the side of a house.
Yes it can also be run along driveways near the kerb or a fence (where it cant be run into/over)

WOW! really? not in this part of the country it isn't. Here underground means, well, under the ground. If Chorus runs a cable up a drive here they cut up the concrete and replace it with, well, concrete. None of that running along the fence rubbish I can tell you.

I mean come on, who could possibly think that was acceptable anywhere.

Matthew

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InstallerUFB

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#1184142 27-Nov-2014 15:00

nigelj:
InstallerUFB: Yes the method of service delivery is an approved method
Yes the cable is UV stable
Yes it can be strung along a fence, along concrete/wooden walls , along the side of a house.
yes it can also be run along driveways near the kerb or a fence (where it cant be run into/over)

But most of all - if you were given the option of trenching it could have been don that way (but at your expence)

Even when nails/screws are pointing out the other side, posing a hazard to the neighbours. It's a residential area by the looks and it wouldn't be unreasonable for a kid to play around in the drive on say a little ride-on cart/buggy type thing and potentially injure themselves? Looks to be at just the right height too.

Sure a hammer would sort that out to bend the ends of the nails down and back into the timber, but if it's an acceptable solution, surely it should be part of the install process.

see my updated comments - i hit the post button before I had finished

Behodar

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#1184143 27-Nov-2014 15:01

mdooher: Here underground means, well, under the ground.

It means that everywhere, but this is a "surface mounted cabling" install, not an underground install.

I do agree, however, that it's a poor installation.

ckc

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#1184144 27-Nov-2014 15:05

Not to keep banging on about it, but it's nice to see that $3000 taxpayer subsidy is going on some professional jobs.

mdooher

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#1184145 27-Nov-2014 15:05

Behodar:
mdooher: Here underground means, well, under the ground.

It means that everywhere, but this is a "surface mounted cabling" install, not an underground install.

I do agree, however, that it's a poor installation.

Why would you accept a "surface mounted install" do you have some funny rules about not using power poles or something. In Dunedin its quite simple... It is Aerial or its Underground, depending on what you already have.

Good grief, some people will put up with anything.

isn't the first 200m of trenching part of the deal...it bloody well is here...

Matthew

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