Unlimited home fibre for $35/mth at greaterbay.co.nz

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Max
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#3296834 13-Oct-2024 10:15

freitasm:
Another one just now:

The Chairman: Geekzone (Website comments): please remember this one too

Account number: {edited}

Hi Shaun,

Thanks for your broadband order. Our staff will get to work on processing your order today and we will be in touch with you in the next 72 hours with further updates.
If we require further details from you for your order then we will let you know by email. Thanks for choosing our Internet Broadband!

the Greater Bay Group Team

Mr Fisher email address {edited}

also you should see our welcome to him facebook

@saf, this person sent me your PII (account number and email address), which I removed from this post. According to the Privacy Act 2020, the company has breached your privacy. You should contact the Privacy Commission and report this breach. I can provide the email as evidence.

F'ing Christ.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

Linux

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#3296836 13-Oct-2024 10:17

WT heck they included customers details in an email to you? No one can surely be this stupid!!

This fool digs a deeper hole every minute using his own spade

Jiriteach

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#3296837 13-Oct-2024 10:22

Am actually ROFL! - he emailed you the details of a customer who signed up? Talk about a breach of privacy!

Also reading the emails to you - what a load of waffle.

Fibre still has to be terminated through providers in NZ and at those rates - cannot see how this business can make money. As a personal opinion (and I could be wrong) - just looks like a scam.

Almost intrigued to sign up for a connection just to see how it goes!

-- opinions expressed by me are solely my own. ie - personal

MaxineN

Max
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#3296839 13-Oct-2024 10:23

Jiriteach: Am actually ROFL! - he emailed you the details of a customer who signed up? Talk about a breach of privacy!

Also reading the emails to you - what a load of waffle.

Fibre still has to be terminated through providers in NZ and at those rates - cannot see how this business can make money. As a personal opinion (and I could be wrong) - just looks like a scam.

Almost intrigued to sign up for a connection just to see how it goes!

As per the words of Michael. I wouldn't touch this, even with a ten foot pole.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

freitasm

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#3296840 13-Oct-2024 10:23

Remember, he now says these are 36 month contract so you would probably be on the hook for this - unless it's not explicitly stated on the pages. Remember to screenshot everything, including T&Cs.

Jiriteach

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#3296843 13-Oct-2024 10:35

freitasm:

Remember, he now says these are 36 month contract so you would probably be on the hook for this - unless it's not explicitly stated on the pages. Remember to screenshot everything, including T&Cs.

LOL - There is nothing on the website about a 36-month term unless I am blind. Isnt there some requirement from Com Commission that services and their terms must be clearly stated in offerings to the end consumer?

There is this buried in the terms and conditions -

6.4. Our mobile phone plans (non VOIP) and services may have a minimum contract term (typically 12 months) and as such early termination fees (ETFs) may apply if the service is cancelled before this term is completed.

On the privacy side - guess they are not off to a good start -

GBGA (we, us, our) is committed to dealing with personal information in a way that meets or exceeds its privacy obligations, including under the Privacy Act 2020 (Act) and the Telecommunications Information Privacy Code 2020 (Code).

8.2. GBGA Internet is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. GBGA Internet will not review, share, distribute, or reference any such Customer Data except as may be required by law. Individual records of Customer Data may be viewed or accessed only for the purpose of resolving a problem, support issues, or suspected violation of the GBGAInternet Terms of Use or as may be required by law.

-- opinions expressed by me are solely my own. ie - personal

Jiriteach

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#3296846 13-Oct-2024 10:40

Thinking about this on the flip side - they could be trying to do with these guys are doing - https://www.zeronet.co.nz/plans/ over a longer term with Chorus offering incentives until June 2025 - https://sp.chorus.co.nz/product-update/chorus-rsp-incentives-1-october-2024.

Still cant see how this could even be sustainable. Consumers just end up loosing at the end with service quality, realiability and even if this company will still be viable.

-- opinions expressed by me are solely my own. ie - personal

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Linux

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#3296851 13-Oct-2024 10:58

The 🎪 has come to geekzone.co.nz line up people the ring master is the 🤡

This is going to need more than one box of 🍿

caffynz

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#3296852 13-Oct-2024 11:05

freitasm:

Remember, he now says these are 36 month contract so you would probably be on the hook for this - unless it's not explicitly stated on the pages. Remember to screenshot everything, including T&Cs.

If that is indeed the case, how does that work on the website when ordering a connection?

caffynz:

I find this weird - how you need to select the quantity - does that mean however many months, or how many different connections you want?

saf

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#3296858 13-Oct-2024 12:12

Hi Paul,

As you wouldn't let me get a word in on our phone call just now, and refused the formal request of mine via email to fully remove your unauthorised public postings of myself, I'm forced to respond here.

I'm still pretty in shock by the influx of comments and privacy breaches you've made against me this morning.

You said on the phone that I've called you a fraud, I've called you a scam, I've insulted you and made fun of a mental disorder. As asked in the phone call, where have I done this?

A public post was made about your organisation, with the public stunned by the pricing on offer. I made a legitimate order, paid in full, to provide a neutral review of if the service functioned as described, to then allow the community to either rush to signup, or steer clear. I'm a strong advocate for minority ISPs in the market, with competition and choice being at the forefront of telecommunications in New Zealand.

At no time have I made any derogatory comments against yourself, or your business. Is this really how you treat a customer? I've paid you money!

In response to the now very public commentary about myself:

must be funny that the founder of Vetta Group has signed up for a connection. Is Shaun Fisher worried that someone is doing something he cant do?

Absolutely not. Notwithstanding that the order I placed was with my personal information and residential address, and has no association with my business, as above, competitive choice in the market is important, and customers will make choices on their telecommunication requirements with multiple input factors, pricing being only one of them.

or is it esplonage?

Really? No.

Funny forgot about that and the fact that he is on a 36 month contract for service.

Nowhere on your website is there mention of any term contracts on your services at any point. I did not sign into a 36 month contract, and welcome evidence where my pen on paper states otherwise.

And why isn't Vetta Group and its businesses members of the TDR do they not thing its right to allow rules in the market place when it comes to clients and their rights?

Without going into detail as again, I registered as an individual, not a business entity with you, you're correct - Vetta Group is not currently a member of the TDR. We went through an extensive exercise looking at our businesses, customer makeups, lodged customer disputes and other internal metrics to determine the value proposition for joining as a TDR member, which at this point in time doesn't shape up for us.
We have a rigorous internal disputes process which is followed and audited to ensure customers are both receiving timely responses, and a fair resolution.
To question our understanding of consumer rights, while you breach my privacy under the privacy act, and your own privacy policy, is flabbergasting.

Come on someone is worried that they may low business or face harder times

Again, absolutely not. I tried to signup and provide a review for others - plain and simple.

its funny another telco owner would sign up for services from another provider. I think this is great marketing looking for to the new ad showing Mr Fisher smiling face as the customer of Greater Bay Group Aotearoa.

At no time have you requested, or gained, permission to use my identity and image for your marketing or otherwise. This is a breach of my privacy, and as in my email and phone call to you, I've repeatedly requested this to be removed from your platforms.

freitasm:

Another one just now:

<snip>

@saf, this person sent me your PII (account number and email address), which I removed from this post. According to the Privacy Act 2020, the company has breached your privacy. You should contact the Privacy Commission and report this breach. I can provide the email as evidence.

As for sending my personal information to external individuals, as well as using my image for your marketing from above, again I've highlighted this to you both in email and over the phone, and you repeatedly refute that you have breached any privacy. Not even looking at the Privacy Act which doesn't allow this, you've breached your own privacy policy, stating:

"8.2. GBGA Internet is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. GBGA Internet will not review, share, distribute, or reference any such Customer Data except as may be required by law. Individual records of Customer Data may be viewed or accessed only for the purpose of resolving a problem, support issues, or suspected violation of the GBGAInternet Terms of Use or as may be required by law."

Quite honestly, I'm taken aback and haven't experienced anything like this before.

I've requested you to remove the post about me fully, you rejected. I've requested you to cancel my order, you rejected. I've requested you to delete the information you hold about me, which was ignored. You continue to steer me to your terms of service, which highlight the breaches of your own policy by your own conduct.

Out of avoidance of doubt - I have not, and do not, give any permission for you to distribute or otherwise use my personal information or image, for any purpose other than my service order - which again, I want cancelled.

Instead of simply deleting my records and parting ways, you've threatened me with legal action. Again, I highlight the only action I've taken with your business is signing up as a customer and handing over my hard earned cash to you. I've not badmouthed you, I've not blackmailed you, I've done nothing to you. Even in this post, I'm stating facts - no threats, badmouthing or otherwise like what I'm receiving from you, which I've intentionally left out of this post to try and keep aligned onto facts only.

My suggestion so far based on my experience would be that your customer onboarding journey needs some improvement.

My views are as unique as a unicorn riding a unicycle. They do not reflect the opinions of my employer, my cat, or the sentient coffee machine in the break room.

Goosey

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#3296859 13-Oct-2024 12:16

Linux: The 🎪 has come to geekzone.co.nz line up people the ring master is the 🤡

This is going to need more than one box of 🍿

THIS, as I type, supermarkets are now running short of the popcorn.

This thread is gold and should win thread of the year!

What does or who does this dude think he or is company is? If someone’s been around so long with so much experience then why go launch a a half pie website with half pie marketing and half pie public relations.

(I’m not even or ever been employed by a tech or a telco….. just incase this chairman fella wants to pull me up).

cokemaster

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#3296860 13-Oct-2024 12:35

Since JohnR gave up his black helicopter. I now control geekzone on behalf of the Illuminati.
I don’t question their objectives but assume that it’s to establish the new world order (through our 5G enabled bat and toilet paper roll overlords).

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