slightly faster than dial up

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178 posts

Master Geek

#92972 29-Oct-2007 19:01

brucie44: [

also feel there is a lot of issues and agenda's to reveled to Mauricio.

OPPS should read .. not revealed to Mauricio

cokemaster

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#92996 29-Oct-2007 22:50

Without getting into the debate - I think that this thread should be isolated to the woosh issues rather than how much money woosh charges etc for their connections, or the price of New Zealand communications.

Both of the above have been thrashed out in other threads (there were logical reasons, which people forget time and time again along with statistics) and don't really deserve to be brought up in this thread.

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Satyr

64 posts

Master Geek

#92997 29-Oct-2007 23:02

So basically woosh have said ok everyone pays their $49.95 a month and whoever can download the most data the quickest wins.

So users on the plan who are downloading say 40 gig a month end up paying for someone who downloads 500 gig in the first few days, because technically they are using up your set amount of data within this pool, while you miss out on it. and everyone else has to pay for it by being reduced to 56k speeds.

Why doesnt woosh just divide the bandwidth up evenly and put a cap on the plan? Say 40gig per person. Thats still 30gig more than most other ISPs offer for around about the same price.

Or better yet just cap people to 56k when they go over a certain threshold.

alert

6 posts

Wannabe Geek

#93011 30-Oct-2007 08:44

Remember Xtra's Go Large ?
Remember how Xtra capped all traffic and not just P2P and didn't tell anyone ?
Remember what happened when the truth came out and they refunded their customers for the 3 months this went on and waived the $100 early contract termination fee if you chose to leave ?

I bet Woosh does.

I don't remember whether this happened because someone complained to the Commerce Commission that Xtra were breaking the Fair Trading Act ....

Anyone see any similarities ?

alexps

40 posts

Geek

#93023 30-Oct-2007 09:49

If there's any irony to be found here I suppose it's in the previously stated observation that the more of us who leave, the better it gets for those who stay behind. As time progresses, our contracts will progressively expire (the plan disappeared mid-March I recall) & the last-man standing will have fantastic download speeds with no caps (albeit not for very long).

As for the contract, I have a copy which I downloaded & kept. Woosh were explicit that data was only capped between 4pm & midnight if you exceeded 700Mb & you were then at dial-up until midnight whereupon everything reset.
I sought confirmation of this verbally & via emails before I switched from iHug (who were capping until the end of the month at that point). They promised they would never limit any ports or P2P traffic (as iHug were doing at the time) and that Usenet traffic would also always be unlimited. I still have the emails. So, the Fair Use policy they are insinuating was in force from the start was not, at least not in their repeated use of the words 'unlimited' when describing things to me. I asked if 'unlimited' meant unlimited & was told it did. With retrospect it is painfully apparent that someone got their sums wrong (although the only people who are going to sign up to an unlimited account are going to be people who are excessive users surely) & we are paying for it now (or, rather, paying them for it still).

Just out of interest, those who are pushing >250Gb a month, what are you downloading & from where? Where are you storing it? That's a DVD-a-day!
I don't expect anyone to answer this but it doesn't hurt to ask...

When's unbundling coming to save us all? Anyone fancy setting up an ISP?

KnumbKnuts

43 posts

Geek

#93034 30-Oct-2007 10:22

I've begun the process of changing to XNET... I've started a new thread in this forum regarding this to keep this thread on topic... wish me luck.

kobiak

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#93035 30-Oct-2007 10:35

alexps, cheers that what I wanted to know...
also i've read carefully "Policies" that they have on web site... its totaly their liability :)

the speed limits that we have... does not fall to any of the exceptions - they would probably argue that :(

Anyway, thanks for an update on contract..

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rck

139 posts

Master Geek

Trusted

#93047 30-Oct-2007 13:14

alexps: When's unbundling coming to save us all? Anyone fancy setting up an ISP?

ISP's still have to pay for the international bandwidth, even with unbundling... The only thing changing with UBA is you have the choice of whether you want a PSTN line with your DSL... Off topic rant over...

disgruntled

31 posts

Geek

#93051 30-Oct-2007 14:33

(although the only people who are going to sign up to an unlimited
account are going to be people who are excessive users surely)

Not really - I was using 3 or 4 GB month. But changing to the metered account at the same speed would have meant paying $49.95. Why pay the same price and limit myself?

Woosh messed up thier maths sure. But now they are messing up thier service as well. I can forgive them for messing up thier maths, in fact considering they wee the only people offering unlimited data at anything near a reasonable price, I kind of expected it at some point. What is unforgiveable is the way they have chosen rather to address the problem directly that those 1000 customers or so are expendable.

I've spent quite a while on the phone with them today, and one of the comments that sticks is this one "Yes - we are going to contact those users who are downloading excessive amounts...". You are GOING TO? You didn't think that would be a sensible first step before throttling everyone and losing half your customers?

disgruntled

31 posts

Geek

#93052 30-Oct-2007 14:38

Having read this entire thread it's also appraent that woosh has taken the same line with everyone who has made an enquiry.

First contact they say it is a known issue with the international traffic on the flat rate plan. The engineers are working on it but there is no ETA. Solution - change plan.

Only when you make a fuss about changing plan do they let anything more out.

Quite frankly I am disgusted.

PS: Complaint laid with commerce commission.

brucie44

178 posts

Master Geek

#93056 30-Oct-2007 14:50

disgrunted - will be interexted to hear your results wirh commerce commission.

regards Bruce.

disgruntled

31 posts

Geek

#93058 30-Oct-2007 15:03

If that brings no results perhaps the messages I dropped to fair go and Campbell live will...

brucie44

178 posts

Master Geek

#93059 30-Oct-2007 15:43

cokemaster: Without getting into the debate - I think that this thread should be isolated to the woosh issues rather than how much money woosh charges etc for their connections, or the price of New Zealand communications.

Both of the above have been thrashed out in other threads (there were logical reasons, which people forget time and time again along with statistics) and don't really deserve to be brought up in this thread.

   what is your agenda.

   If we want to discuss Woosh's prices. (they are public info, on their web site)   At the same time we might like to discuss prices in general.

    As new users join a message board it is typical that discussed subjects get discussed again.

Maybe you can help by starting a price thread. (includes comparisons to NZ ISPs bang for the dollar to those overseas ... and all time advertising claims that were never delivered ... together with the inability of communication companies to communicate).

   regards
Bruce.

Yahn

57 posts

Master Geek

#93066 30-Oct-2007 17:51

Bang for buck would certainly be a useful thread , as well as broken promises. Good spotting there Bruce

JayADee

2148 posts

Uber Geek

#93163 31-Oct-2007 16:47

Did anybody get a letter? I didn't...

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