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256 posts

Ultimate Geek
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# 10387 19-Nov-2006 18:56
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Sorry about the blank post, hit the enter button before entering the info!

After having moved to Sumner in Christchurch from the city I joined Ihug (6 months ago) after a lousey and expensive service from Telecom. This was of course coming off a great 10Mbit Cable plan with Telstra.  While things were a little better with Ihug one thing I found was an inconsistent speed and a failure by them to want to remedy it, or offer solutions, basically the inference was that it was my home connection.

After 6 months of complaining I was horrified to find that once the new and faster 'unleashed plans' arrived my connection got even worse.

I had not opted for a change so while my line had been provisioned for the 7mBit connection I was still capped at 3.5Mbit.

My problems are basically that I have a 30gig data allowance that I pay $70 per month for. If I try and download via any other protocol than HTTP I am choking at anywhere between 2 and 16 KB's.

I changed modems/routers, used different computers, different OS's and have even had the whole house rewired in Cat5E to ensure a 'clean line'.

This last month I have been running tracerts on the line at various times of the day and night to find that Ihug's routing internationally has been going through AsiaNet with a lot of the routing being tragically slow with high latency and in some cases 70% packet loss. (I have copies of all the data)

Anyway, yesterday I got to speak to a manager at Ihug who informed me that shaping was taking place on quite literally, everything except http and email, due to the large numbers now on 'open plans'.

As  I trade the forex markets it is important to have a reliable connection and given that my trading software is running on a port outside of the ' normal' http ports it is being shaped, so much so that the software crashes out maybe 7-8 times a night. Here I was thinking that it was the software being the issue and quite rightly put, the software people saying if the program sucked that much do you think we would still be in the foreign exchange market. Go back to your ISP! They had never seen such bad latency and for service.

When I try and download from my FTP in the states I get speeds of 2.3kb's on average where it jumps between long periods of no transmission and about 8KB's, yet when I download the same file from the server using HTTP protocol I get 300KB's

I read with interest that those on the open plan at Telecom have found this weekend that the fixes have increased their performance, unfortunately not so with Ihug.

Obviously my dilemma is three fold, what ISP can I go to that will provide me with a nonshaped service?
What ISP can I go to that does not route through AsiaNet?
Who should I complain to outside of Ihug re the overpricing and change to my terms and condtions when I have not opted for the new plans.

I was told by this manager, via email as well, that the shaping is occuring, that I am still on the old plan, but the terms and conditions have changed to allow for shaping.

At a loss really what to do. I need reliability, speed and the ability to transfer on FTP protocol without being shaped and willing to pay for it.  Obviously my location is a problem and I am pretty much restricted to ADSL.

I have a friend who works for Telstra who is checking out their policy on shaping for me.

Any help would be appreciated


Here is an example of the packet loss:

WinMTR statistics (Last Night)

Host

%

Sent

Recv

Best

Avrg

Wrst

Last

192.168.0.1

0

845

845

0

2

32

0

203-109-128-242i.static.ihug.co.nz

0

845

845

47

72

203

63

203-109-130-35.ihug.net

0

845

845

62

84

406

78

ip-static-202-147-45-73.asianetcom.net

0

845

845

62

69

141

62

po0-0.gw1.sjc1.asianetcom.net

0

845

845

172

194

250

219

po0-2.gw1.lax1.asianetcom.net

2

845

833

218

243

563

234

4.78.192.25

2

845

831

188

223

500

219

ae-31-55.ebr1.LosAngeles1.Level3.net

39

845

516

203

222

438

203

ae-1-100.ebr2.LosAngeles1.Level3.net

49

845

435

203

222

297

218

ae-3.ebr2.Dallas1.Level3.net

55

845

385

234

252

282

250

ae-1-100.ebr1.Dallas1.Level3.net

62

845

325

218

254

593

265

ae-3.ebr1.Atlanta2.Level3.net

67

845

286

250

274

359

266

ae-2.ebr1.Washington1.Level3.net

58

845

357

265

288

313

282

ae-3.ebr1.NewYork1.Level3.net

46

844

457

265

292

516

297

ae-12-55.car2.NewYork1.Level3.net

3

844

824

296

324

562

313

COLT-TELECO.car2.NewYork1.Level3.net

2

844

834

265

295

500

312

g2-0.pbp-4.pbp.lon.uk.colt.net

2

844

834

359

377

641

390

cust-T3P000557-s4-5-1.pbp-4.pbp.lon.uk.colt.net

2

844

828

343

366

578

359

gw-colt1.cmcnet.net

2

844

832

343

362

594

375

cfd-live-dist3.cmcnet.net

3

844

823

343

367

453

359





 

 

 


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Nate wants an iphone
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# 52988 19-Nov-2006 19:01
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Blank post? You may need to try reposting your message.




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# 52989 19-Nov-2006 19:06
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Cokemaster don't you have ESP skills

 
 
 
 


I iz your trusted friend
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  # 52995 19-Nov-2006 21:00
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Perhaps TelstraClear PDQ may be suitable for you, or Orcon's.




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643 posts

Ultimate Geek


  # 53001 19-Nov-2006 23:12

Xtra's Pro plans are not currently shaped or subject to "traffic management" - I am on pro advanced which is a little pricey but better than having a port-80-only internet connection. unleashed broadband sure has a tight leash eh?




Sniffing the glue holding the Internet together



256 posts

Ultimate Geek
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  # 53056 20-Nov-2006 17:49
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Today I joined TelstraClear

Hopefully things will get better than what they are now.

Thanks for the help




 

 

 


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  # 53092 20-Nov-2006 23:23
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Good luck on TCL, hope it's better for you...

oh so it's not just me that has noticed Ihug being real slow.  Tonght is real bad, and i swear it's got worse lately.  I can't maintain a constant speed on an HTTP shoutcast stream, and even HTTP traffic is slow internationally.  Undecided  3.5 megabit, yeah right.

37 posts

Geek
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  # 53168 21-Nov-2006 23:37
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I'm iHug too on their older 3.5Mb Heavy User plan (80Gb traffic limit) that worked well until everyone else got faster. Now I've gone from 270Kb/s to 30Kb/s for Newsgroups & P2P. I've emailed them twice so far with no response. Perhaps the connections so slow it hasn't got there yet. I'm disgusted & annoyed. Their terms & conditions state that they have to notify changes in writing with 1 months notice. I've not had anything. I'm looking for a non-shaped ISP as well. iHug can go stuff it.

 
 
 
 


Nate wants an iphone
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# 53180 22-Nov-2006 08:34
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Going off topic here for  a second: 
As for emailing them, a lot of companies don't take emails seriously (apparently Ihug from the above poster)... so ringing them with your complaints is probably a better idea. At least you'll get to talk to someone who will give you a response straight away. 






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Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!




256 posts

Ultimate Geek
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  # 53463 24-Nov-2006 09:32
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He sure is.


I will email Juha directly and share the information I have with him.


The first rule of thumb about denying anything is make sure that what you are denying is true or that someone within your company hasn't stated the opposite. Unfortunately for the comms manager at ihug I have emails from them backing up my claims. Not only that I have screen captures from one of their computers of tracerts showing the very problems through it's routing that I have stated.

I will take this further with her as well, giving her the opportunity to respond to me directly.


37 posts

Geek
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  # 53472 24-Nov-2006 11:19
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Thanks for that article - very interesting.
I rang iHug as recommended & after 30minutes of delightful hold music got to talk to a real live (disgruntled) human being.
He also denied any traffic shaping & told me that they did _not_ limit any port access. Interestingly he did tell me that the problems with speed were now because everyone else was maxed out on their 'unlimited' connection which is why those of us who chose not to upgrade are suffering. He also blamed Telecom for not having enough bandwidth to go round - in direct contradiction to what Cherie Lacey says.
I explained I had switched to iHug so I wouldn't have to pay Telecom so for them to pass the buck wasn't really acceptable.

Either way, the answer seemed to be that's the way it is & there's nothing we can do but we'll keep taking a hundred bucks a month off you if that's OK.
I wonder how many days of the month my connection has to be only 20% of the speed I'm paying for to be deemed a breach of their Terms & Conditions ('connection speeds may vary'). So far I haven't hit anywhere near a third of my old speed at all since everyone else 'went large'.
Thanks iHug.



256 posts

Ultimate Geek
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  # 53480 24-Nov-2006 11:50
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For the record





37 posts

Geek
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# 53521 24-Nov-2006 15:29
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Chris - Interested to note that you're using Outlook 2007. When did that come out?
Wink



256 posts

Ultimate Geek
+1 received by user: 43


  # 53531 24-Nov-2006 16:29
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Beta version and RTM only at this stage. Release date 30th November. I wasn't at home on my computer when I took the screenshot and I believe that was from the RTM version.

From what I have seen it is VERY different and not sure if I would be completely comfortable with it.


37 posts

Geek
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  # 53542 24-Nov-2006 19:08
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It all looks a bit bling & icony. Distracts somewhat from the task at hand - writing an email. Looks like they really are ripping off Mac OSX.
The content of your email was very interesting anyway!
Cheers

Sorry... have drifted off topic somewhat

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