After having moved to Sumner in Christchurch from the city I joined Ihug (6 months ago) after a lousey and expensive service from Telecom. This was of course coming off a great 10Mbit Cable plan with Telstra. While things were a little better with Ihug one thing I found was an inconsistent speed and a failure by them to want to remedy it, or offer solutions, basically the inference was that it was my home connection.
After 6 months of complaining I was horrified to find that once the new and faster 'unleashed plans' arrived my connection got even worse.
I had not opted for a change so while my line had been provisioned for the 7mBit connection I was still capped at 3.5Mbit.
My problems are basically that I have a 30gig data allowance that I pay $70 per month for. If I try and download via any other protocol than HTTP I am choking at anywhere between 2 and 16 KB's.
I changed modems/routers, used different computers, different OS's and have even had the whole house rewired in Cat5E to ensure a 'clean line'.
This last month I have been running tracerts on the line at various times of the day and night to find that Ihug's routing internationally has been going through AsiaNet with a lot of the routing being tragically slow with high latency and in some cases 70% packet loss. (I have copies of all the data)
Anyway, yesterday I got to speak to a manager at Ihug who informed me that shaping was taking place on quite literally, everything except http and email, due to the large numbers now on 'open plans'.
As I trade the forex markets it is important to have a reliable connection and given that my trading software is running on a port outside of the ' normal' http ports it is being shaped, so much so that the software crashes out maybe 7-8 times a night. Here I was thinking that it was the software being the issue and quite rightly put, the software people saying if the program sucked that much do you think we would still be in the foreign exchange market. Go back to your ISP! They had never seen such bad latency and for service.
When I try and download from my FTP in the states I get speeds of 2.3kb's on average where it jumps between long periods of no transmission and about 8KB's, yet when I download the same file from the server using HTTP protocol I get 300KB's
I read with interest that those on the open plan at Telecom have found this weekend that the fixes have increased their performance, unfortunately not so with Ihug.
Obviously my dilemma is three fold, what ISP can I go to that will provide me with a nonshaped service?
What ISP can I go to that does not route through AsiaNet?
Who should I complain to outside of Ihug re the overpricing and change to my terms and condtions when I have not opted for the new plans.
I was told by this manager, via email as well, that the shaping is occuring, that I am still on the old plan, but the terms and conditions have changed to allow for shaping.
At a loss really what to do. I need reliability, speed and the ability to transfer on FTP protocol without being shaped and willing to pay for it. Obviously my location is a problem and I am pretty much restricted to ADSL.
I have a friend who works for Telstra who is checking out their policy on shaping for me.
Any help would be appreciated
Here is an example of the packet loss:
WinMTR statistics (Last Night)
Host | % | Sent | Recv | Best | Avrg | Wrst | Last |
192.168.0.1 | 0 | 845 | 845 | 0 | 2 | 32 | 0 |
203-109-128-242i.static.ihug.co.nz | 0 | 845 | 845 | 47 | 72 | 203 | 63 |
203-109-130-35.ihug.net | 0 | 845 | 845 | 62 | 84 | 406 | 78 |
ip-static-202-147-45-73.asianetcom.net | 0 | 845 | 845 | 62 | 69 | 141 | 62 |
po0-0.gw1.sjc1.asianetcom.net | 0 | 845 | 845 | 172 | 194 | 250 | 219 |
po0-2.gw1.lax1.asianetcom.net | 2 | 845 | 833 | 218 | 243 | 563 | 234 |
4.78.192.25 | 2 | 845 | 831 | 188 | 223 | 500 | 219 |
ae-31-55.ebr1.LosAngeles1.Level3.net | 39 | 845 | 516 | 203 | 222 | 438 | 203 |
ae-1-100.ebr2.LosAngeles1.Level3.net | 49 | 845 | 435 | 203 | 222 | 297 | 218 |
ae-3.ebr2.Dallas1.Level3.net | 55 | 845 | 385 | 234 | 252 | 282 | 250 |
ae-1-100.ebr1.Dallas1.Level3.net | 62 | 845 | 325 | 218 | 254 | 593 | 265 |
ae-3.ebr1.Atlanta2.Level3.net | 67 | 845 | 286 | 250 | 274 | 359 | 266 |
ae-2.ebr1.Washington1.Level3.net | 58 | 845 | 357 | 265 | 288 | 313 | 282 |
ae-3.ebr1.NewYork1.Level3.net | 46 | 844 | 457 | 265 | 292 | 516 | 297 |
ae-12-55.car2.NewYork1.Level3.net | 3 | 844 | 824 | 296 | 324 | 562 | 313 |
COLT-TELECO.car2.NewYork1.Level3.net | 2 | 844 | 834 | 265 | 295 | 500 | 312 |
g2-0.pbp-4.pbp.lon.uk.colt.net | 2 | 844 | 834 | 359 | 377 | 641 | 390 |
cust-T3P000557-s4-5-1.pbp-4.pbp.lon.uk.colt.net | 2 | 844 | 828 | 343 | 366 | 578 | 359 |
gw-colt1.cmcnet.net | 2 | 844 | 832 | 343 | 362 | 594 | 375 |
cfd-live-dist3.cmcnet.net | 3 | 844 | 823 | 343 | 367 | 453 | 359 |
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