I recently switched from the Xtra Go Large plan to the Orcon Max/Max 15gig broadband plan due to download speeds with xtra hovering around 5KB/sec on various sites. Internet speeds used to be fine on the old plans, but have dropped dramatically with the introduction of the new Xtra plans which a lot of people seem to be experiencing.
However download speeds with Orcon have been fluctuating from 218KB/sec down to under 1KB/sec depending on the time of day (higher speeds at early hours of the morning, extremely slow speeds during the day). A speed test on www.nzdsl.co.nz shows my download result as 1845kbps and upload result as 481kbps.
The modem is new, as well as all the cables for it and I got my pc checked to make sure everything was working as it should be and not interferring with the internet. I have called Orcon many times and the answer I have basically gotten is that the download speeds should be higher but it is dependant on the amount of people on the server and that there is nothing that can really be done. I understand that speeds will vary depending on the amount of people online, but 1KB-5KB/sec speeds for downloading doesn't seem acceptable for a broadband plan.
I also play a lot of games online, particularly MMO's and World of Warcraft has basically been unplayable with lag spikes and extremely high latencies which has been reported on the WoW forums by people who also belong to Orcon.
So I was wondering if anyone was experiencing similar occurances or if anyone could give some advice. I would change ISPs if it would make a difference, but I don't want to change again to just be stuck with the same issues.
Sorry for the long post, just a little unsure on what I should do :)
Thank-you for your time,
(Moderator edit (BG) - Edited title to something more suitable)