Am I really paying for Telecom's "broadband"? it feels like dial up...

Forums › New Zealand Broadband › Am I really paying for Telecom's "broadband"? it feels like dial up...

Tomy255

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#116420 29-Apr-2013 00:48

Alright so back in about early 2010 our household was finally able to get broadband after waiting almost 7 years of promises yada yada.

Anyway to this day the speeds and downloads have all been relatively the same, in fact it seems to be slightly slower than I remember. I was fairly okay with the speeds up until now, I'm able to play online games on Xbox Live fairly fine when no ones using the internet and downloading a 100mb file can take on average 30-40 minutes.

I recently got a new basic gaming computer and have been on Steam for the first time today and purchased a few games knowing they are fairly large file sizes (14gb) and that It would take a fair while to download but the more concerning aspect is that we pay close on $120 a month for broadband and phone line and really I don't see or haven't seen any improvements or plans to improve the network in our area.

If any of you are familiar with West Auckland, where I live (by Westgate shopping center) there has just been the completion of the brand new motorway, more housing developments and the announcement and commenced work on the new Westfield shopping center being built exactly 1km from where I live.

All of the water piping has mostly been complete and that stretched about 3km past my house. Anyway my point being I've looked on Chorus's fibre/network plans and there is nothing to be said about our poor little road and I'm somewhat left confused about it? Anyhow any tips or advice on what I could do would be much appreciated! I'l post my network specs from my router below also.

Uptime:3 days, 6:59:14
DSL Type:G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:549 / 583
Data Transferred (Sent/Received) [MB/GB]:973,46 / 5,09

[edit mod RC: removed img's]

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#806996 29-Apr-2013 00:48

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

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Tomy255

28 posts

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#807001 29-Apr-2013 00:56

Forgot to mention that our plan has always included un-throttled download and upload speeds

lucky015

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#807004 29-Apr-2013 01:12

Modem stats show slow sync speed primarily with download, Usually this relates to physical issues, Have you tried disconnecting all other devices (phones, sky, etc) trying all the different jackpoints/multiple filters/alternate equipment such as a different modem?

sbiddle

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#807013 29-Apr-2013 06:26

Please provide the information requested, in particular your address. Without that there is pretty much nothing anybody can do to help you.

Unless you're in a pocket of coverage with poor DSL the biggest liklehood if your issue is wiring related, most likely within your home.

plambrechtsen

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#807016 29-Apr-2013 06:33

Please email me your home phone number and I will run a line test that will prove you either need a master filter or you are rural and are connected to a conklin and either being upgraded in the future under RBI or not either way Telecom can't fix that problem.

Ragnor

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#807795 30-Apr-2013 05:35

Those line rates ~500 Kbit/s are really really low, you're either 4-5+ km's away from the exchange/cabinet in or you have a wiring issue.

80% of homes are within 2km of an exchange/cabinet and should be able to get >10Mbit down line rate.

Tomy255

28 posts

Geek

#813838 8-May-2013 17:38

Hey guys sorry for the late reply been busy with uni work. Okay so today our internet renewed today after being throttled back to dial up for about 3 days and i noticed a Youtube video loaded significantly faster than it usually would, so I did a speed test and got these results!

Bandwidth (Up/Down) [kbps/kbps]: 1.208 / 14.381

Data Transferred (Sent/Received) [MB/MB]: 16,45 / 736,36

Yes! 14mbps download! no idea how this has occured though, haven't seen any Chorus vans or lines out etc. But pretty stoked with these speeds!

freitasm

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#813844 8-May-2013 17:44

Tomy255: Forgot to mention that our plan has always included un-throttled download and upload speeds

Tomy255: Okay so today our internet renewed today after being throttled back to dial up for about 3 days ...

Yes, I didn't understand because it wasn't clear to me in the first post this was the problem. Actually this is not even mentioned in the first post and we had to keep asking some questions.

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