We are about 50 meters from the exchange from the router stats attenuation shows at 0 right now and latency at 8ms, the connection went live only a few hours ago.

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If you are posting regarding DSL speeds please check that
- you have reset your modem and router
- your PC (or other PCs in your LAN) is not downloading large files when you are testing
- you are not being throttled by your ISP due to going over the monthly cap
- your tests are always done on an ethernet connection to the router - do not use wireless for testing
- you read this topic and follow the instructions there.
Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:
- Your ISP and plan
- Type of connection (ADSL, ADSL2, VDSL)
- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
- Your general location (or street)
- If you are rural or urban
- If you know your connection is to an exchange, cabinet or conklin
- If your connection is to a ULL or wholesale service
- If you have done an isolation test as per the link above
Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.
A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.
I recommend you read these two blog posts:
- Is your premises phone wiring impacting your broadband performance? (very technical)
- Are you receiving a substandard ULL ADSL2+ connection from your ISP?
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nitrotech: I love it how everyone jumps on a master filter - it's to a new single jack point with nothing else off it.
The innbox may very well be not displaying attenuation correctly.
As for the profile - as it's only been installed a few hours ago it perhaps is on a more conservative profile while the DLM takes place - as I understand it sometimes it can take a week to select the preferred profile?
insane: Can't be DLM-1 with a 8ms latency.
DLM-1 1ms 0INP
DLM-2 8ms 0INP
DLM-4 8ms 1INP *9
DLM-6 8ms 2INP
DLM-3 16ms 0INP
DLM-5 16ms 1INP
DLM-7 16ms 2INP
DLM-8 16ms 4INP
source
Not unless you mean 8ms to the BRAS/LNS/First Hop.
nitrotech:
Maybe the stats page will help.
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hio77: worth mentioning if you have the innbox v50u, it appears to have a firmware bug in which it doesnt display attention correctly
myfullflavour:hio77: worth mentioning if you have the innbox v50u, it appears to have a firmware bug in which it doesnt display attention correctly
As this a new connection the Innbox V50-U should be running the latest release of firmware (which we've had in production for approx 2 weeks).
If you suspect there is a bug still (even with the latest firmware) let our helpdesk know and we'll look into it.
Customers speedtest (factoring in a margin for overhead) shows he is near maxing out his line speed, so best to wait for DLM to kick-in. No guarantees though.
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myfullflavour:hio77: worth mentioning if you have the innbox v50u, it appears to have a firmware bug in which it doesnt display attention correctly
As this a new connection the Innbox V50-U should be running the latest release of firmware (which we've had in production for approx 2 weeks).
If you suspect there is a bug still (even with the latest firmware) let our helpdesk know and we'll look into it.
Customers speedtest (factoring in a margin for overhead) shows he is near maxing out his line speed, so best to wait for DLM to kick-in. No guarantees though.
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