Fast internet speed but slow downloads and webpage loading problem!

Forums › New Zealand Broadband › Fast internet speed but slow downloads and webpage loading problem!

okicho89

5 posts

Wannabe Geek

Topic # 129195 6-Sep-2013 13:43

Hi,

I've been having a certain frustrating problem ever since yesterday.
Various sites have suddenly become sluggish when loading and download speeds are horrendous to the point that I cannot enjoy my daily online routine.
These are all from sites I visit daily and have had no problem with the for years.

I checked various speed test sites and I average a ping of 23ms, DL speed around 11Mbps, UL speed around 0.8Mbps.
My ISP is a small provider called Megatel that uses TelstraClear's broadband and I am using an old ADSL2+ router (approx 5 yrs old).

I haven't had any problems like this for years; in fact everything was fine on Wednesday this week.
I tried changing DNS to google's one with not much improvement.
I called my ISP, and they said there is nothing wrong and they started blaming the overseas website providers, saying that speeds were dropping overseas not in NZ.
But I think the problem must lie elsewhere.

I have restarted my router many times, tried antivirus, rebooted my laptop - all to no avail.

I am using wireless, but my modem router is only 5 cms away from my laptop at all times.
As for my laptop, it is only a year old and my other PC tasks are working all fine.
I use Windows 7, have not updated service pack (tried that with my previous laptop and caused it to die from painfully slow speeds).

I live in Auckland CBD, ISP plan is 150G.

Please, help me fix this problem.

PeterReader

5623 posts

Uber Geek
+1 received by user: 253

Trusted

Geekzone

Lifetime subscriber

Reply # 890903 6-Sep-2013 13:43

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

michaelmurfy

Mr Snotty
8430 posts

Uber Geek
+1 received by user: 4355

Moderator

Trusted

Lifetime subscriber

Reply # 890946 6-Sep-2013 14:40

I'd say moving to one of the more mainstream ISP's (Telecom, Snap, Vodafone) will help. But could you please also post your line stats (log into your modem and get the ADSL sync details)

Michael Murphy | https://murfy.nz
A quick guide to picking the right ISP | The Router Guide | Community UniFi Cloud Controller | Ubiquiti Edgerouter Tutorial

wongtop

538 posts

Ultimate Geek
+1 received by user: 38

Reply # 890968 6-Sep-2013 15:05

Our work is on Vodafone (ex TelstraClear) DSL and our normally reliable connection has been sluggish and up and down like a yoyo today (Skype is unusable).

Jaxar

383 posts

Ultimate Geek
+1 received by user: 132

Reply # 891016 6-Sep-2013 16:56

okicho89: I called my ISP, and they said there is nothing wrong and they started blaming the overseas website providers, saying that speeds were dropping overseas not in NZ.
But I think the problem must lie elsewhere.

Is this a hunch, guess, gut feeling or are their trace routes showing the issue is at the providers end?

I can only guess that the staff at your ISP did some testing that lead them to this conclusion. Bring the evidence here and I may well agree with you but with the details provided so far in your post my guess is they are probably right.

Please note: I have a professional bias towards Vodafone.

okicho89

5 posts

Wannabe Geek

Reply # 891037 6-Sep-2013 17:45

Here are my modem results:

INTERNET
ADSL: CONNECTED
WAN IP: 49.50.219.211
Subnet Mask: 255.0.0.0
Gateway: 49.50.223.254
Primary DNS: 49.50.225.3
Secondary DNS: 49.50.225.2

IP Address: 192.168.2.1
Subnet Mask: 255.255.255.0
DHCP Server: Enabled
Firewall: Enabled
UPnP: Disabled
Wireless: Enabled

Numbers of DHCP Clients: 2
Runtime Code Version:
0.09a (Jun 2 2006 14:51:56)
Boot Code Version: 0.74.0
ADSL Modem Code Version: 06.00.04.00A+
LAN MAC Address: 00-22-2D-40-25-DC
Wireless MAC Address: 00-22-2D-40-25-DE
WAN MAC Address: 00-22-2D-40-25-DD
Hardware Version: 01
Serial Num: J915003036

I think the DNS is like that because I just restarted my modem router for the XXXXXth time!

okicho89

5 posts

Wannabe Geek

Reply # 891038 6-Sep-2013 17:54

As for the trace routes, they were using the tarcert commands on cmd as THEIR proof, using some of the sites I was using. But here's the thing - I tried the command on sites that had yet tolerable speed as compared to those that were major sluggish, aaand all of them, whether slow or not, gave me similar results, which is that it slowly jumps up to the 300s (whatever the numbers are supposed to be - the ISP was arguing that the 300s showed foreign sites as the fault, I argued that hundreds of sites I visit cannot ALL fail simultaneously as a chance problem at all their ends)

okicho89

5 posts

Wannabe Geek

Reply # 891730 8-Sep-2013 18:34

well....its Sunday and still no better...any help plz?

ushare

485 posts

Ultimate Geek
+1 received by user: 7
Inactive user

Reply # 891740 8-Sep-2013 18:47

ive been having the same problem with telecom vdsl :/

RunningMan

5355 posts

Uber Geek
+1 received by user: 1830

Reply # 891854 9-Sep-2013 07:52

okicho89: well....its Sunday and still no better...any help plz?

PeterReader and michaelmurphy have both asked you to post modem line stats, amongst trying several other things to isolate your problem.

If you want some help from people here, I suggest you respond to the requests for information, otherwise people would be just making wild (and probably unhelpful) guesses.

okicho89

5 posts

Wannabe Geek

Reply # 892016 9-Sep-2013 12:14

Hmm...I thought I gave you the modem stats above? or was it something else you were looking for? Anyway...GOOD NEWS: for some odd reason, everything seems more or less back to normal again today. Pages are loading fast and downloads are back to normal...and I didn't do anything, so thank you everyone who tried to help.