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Ultimate Geek
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Topic # 13012 18-Apr-2007 11:21
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Hi guys, I've got a number of customers having various internet issues this morning. Is anyone aware of the causes/s? Does anyone have a TelstraClear connection in Auckland that is working?

We've been told by TelstraClear of an eqiupment failure, but that should have been fixed by now. We've also come across customers with other ISPs that are having various issues. These may well be related to the TelstraClear issues but we're not certain.




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  Reply # 67497 18-Apr-2007 11:26
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TCNZ Wholesale Faults report a RAN issue.

ETR was 10:00am . I personally observed return to service for a number of connections at 10:30ish and then went back down just after 11

Update 11:20am "Authentication and international traffic issues across multiple RANs users nationwide will be affected. Next update at noon"

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408 posts

Ultimate Geek
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  Reply # 67501 18-Apr-2007 11:32
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Looks to be working again, now ... just doing some testing.




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Ultimate Geek

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  Reply # 67504 18-Apr-2007 11:37

Experiencing authentication issues on Ihug and Woosh UBS connections.. as above come back up around 10.15 and went back down again at 11. All on North Shore Takapuna and Forrest Hill exchanges.. not sure about other equiptment MDR3 for one line I think.. It's been a while ;)

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  Reply # 67505 18-Apr-2007 11:37
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Ihug was out, now back up.




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Geek


  Reply # 67507 18-Apr-2007 11:40

My internet has been going down alot this morning and i am with Xtra. Is it somthing to do with telecom or somthing?

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Ultimate Geek

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  Reply # 67508 18-Apr-2007 11:40

Of course as i hit 'Post' they all start working.. :P

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  Reply # 67513 18-Apr-2007 11:43
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Mine was just out...


Just went out again (11:45am)

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  Reply # 67516 18-Apr-2007 11:48
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TCL cable has been virtually unusable since just after 0630. Akamai hosted sites seem fine and some local sites like Stuff worked but 99% of the interweb was gone. The problem (whatever it was) seems to have affected a large number of ISP's and data circuits that TCL provide.






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Ultimate Geek
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  Reply # 67519 18-Apr-2007 11:49
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I would be interested to know what happened since the effects were so wide spread - not just Xtra or TelstraClear, or UBS.




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Master Geek


  Reply # 67520 18-Apr-2007 11:53
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Issues in Christchurch as well.  Unable to access TVNZ, Xtra or a number of other NZ websites.  E-mails to Xtra were also being bounced!

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  Reply # 67521 18-Apr-2007 11:54
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Ihug here - Dropped a few times this morning and last night post 11pm

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  Reply # 67522 18-Apr-2007 11:55
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Yea mine was out since 4am, just came back at 11:40am.

Second time this week that this has happend Cry

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Ultimate Geek

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  Reply # 67540 18-Apr-2007 13:29
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Line card failure on a box yyy it appears. I had noticed odd behaviour for traffic transiting this in Febuary and asked to be moved to xxx box. Half the traffic was subsequently transferred through to xxx and has experienced no issue during this outage. Layer 2 traffic was uneffected, eg was only layer 3 metro IP AFAIK which was transiting box yyy.

I believe extra load on TCNZ network during this time may have caused outages on this network also, not too sure as to the degree they were related.

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  Reply # 67543 18-Apr-2007 13:40
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It was a fault with Telecom's routing engine in the exchange from the looks of it,

Update at 10:00: Alcatel have replaced FPC Card in MDR-IP03E however fault is still apparent
Update at 12:45: Loss of Routing Engine (RE1) on MDR-IP03E between 11:13 - 11:40. Traffic switched back to Primary Routing Engine (RE0) with an unexpected restart.

But there was also a TCL outage that seemed to effect everyone on their AS4768 network, well as far as I could tell..... The 2 are unrelated.

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