Line stats after Chorus visit...

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weetbix43

120 posts

Master Geek

#134044 12-Nov-2013 17:36

Hi Guys. I had an awesome chorus chap come over to fix a line fault for me as I had static on the phone and was reported came from the outside. This guy was amazing however, not only did he replace my phone socket he did some tests and went back up the road to shorten my line Attenuation which was approx 14.1 up and 30db down it is now 13.7up and 26 down he also installed a splitter.

Now here's the thing before line fault I had from speedtests which was always consistent around 11.40 - 11.60 down and 0.88 up but the weird thing is even though the splitter is installed and line shorted I can now never get above 9.85 down. I have reset the modem couple of times did a few reboots (Telecom supplied modem) but always reports this
Bandwidth (Up/Down) [kbps/kbps]: 1.057 / 11.299 / before fault modem reported around 13.655 down
is it possible the splitter perhaps may be faulty or got switched to different line of some sort? Something not letting it get above speed above?

What should I do? Might sound weird but have a feeling the splitter may not have helped in this situation?

Telecom 80 Gig with Tivo at present for a while now not recording my usage.

If you need anymore info let me know thanks.

perhaps someone from telecom when have the time can look into it?

PeterReader

6018 posts

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Geekzone

Lifetime subscriber

#931637 12-Nov-2013 17:36

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

These links are referral codes: Sharesies | Mighty Ape

weetbix43

120 posts

Master Geek

#931646 12-Nov-2013 17:42

My error rates much higher than used to be.

Loss of Power (Local/Remote):

0 / 0

Loss of Link (Remote):

Error Seconds (Local/Remote):

341 / 0

FEC Errors (Up/Down):

0 / 0

CRC Errors (Up/Down):

0 / 2.182

HEC Errors (Up/Down):

0 / 4.902

ubergeeknz

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Vocus

#931649 12-Nov-2013 17:43

At 26dB dowstream attenuation you should be synching closer to 15Mbit/s. Is it possible that a new fault has been introduced, or that the line has changed profiles? Can you post the full modem ADSL stats, it might give a clue.

Also.. could you fix the spelling in the post title? It's hurting my brain ;)

weetbix43

120 posts

Master Geek

#931657 12-Nov-2013 17:49

Opps didn't realise the heading mistake, how do i fix it? Well I'm thinking either the splitter new fault or yes a different profile.

Here's the info

https://cdn.geekzone.co.nz/imagessubs/83bc40f9e3ee8d31f644d833ef240d1d.jpg

Kirdog

202 posts

Master Geek

#931671 12-Nov-2013 18:41

With the same line statistics i had 12,600/13,100 Download Sync rate.

15 Megobits on 26db is not possible with chorus-gear SNR which is 12.5db.

I have lowered it to 6.5 and i got 16,600 sync rate, and on 4.1 i had 17.300 and it was stable connect. :)

Sorry about my English guys :>

weetbix43

120 posts

Master Geek

#931676 12-Nov-2013 18:49

Those are nice sync rates indeed :)

Coil

6614 posts

Uber Geek
Inactive user

#931734 12-Nov-2013 21:30

weetbix43: Those are nice sync rates indeed :)

I couldnt help myself..

Equinox IT

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Kirdog

202 posts

Master Geek

#931752 12-Nov-2013 22:24

TimA:
weetbix43: Those are nice sync rates indeed :)

I couldnt help myself..

Status: Party-time WOO

weetbix43: My error rates much higher than used to be.

Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): - Error Seconds (Local/Remote): 341 / 0 FEC Errors (Up/Down): 0 / 0 CRC Errors (Up/Down): 0 / 2.182 HEC Errors (Up/Down): 0 / 4.902

Just several stupid clues:

1) Technician messed with polarity of the line (but i think not :D ), or connected master filter in a wrong way.
2) Bad quality connections of copper inside of ETP or something
3) Some changes done in chorus DSLAMs.
4) [null]

Try to check the quality of work which were done by chorus technician.

Sorry about my English guys :>

weetbix43

120 posts

Master Geek

#933380 13-Nov-2013 18:00

I wouldn't have a clue how to check the splitter or anything. I called telecom and spoke to them about it and he feels nothing is wrong it all seems fine on his side after a couple of checks so I'm a bit lost what to do really.

Would it cost a lot if Chorus came out removed the splitter to rule it out then for me to do a speedtest ? Probably is but thought I would ask.

Other thing Telecom help said why not apply for Ultra ADSL. I said sure sounds great. Not sure if can scrape through with my 26db down? fingers crosed

Kirdog

202 posts

Master Geek

#933390 13-Nov-2013 18:23

weetbix43: I wouldn't have a clue how to check the splitter or anything. I called telecom and spoke to them about it and he feels nothing is wrong it all seems fine on his side after a couple of checks so I'm a bit lost what to do really.

Would it cost a lot if Chorus came out removed the splitter to rule it out then for me to do a speedtest ? Probably is but thought I would ask.

Other thing Telecom help said why not apply for Ultra ADSL. I said sure sounds great. Not sure if can scrape through with my 26db down? fingers crosed

They declined my connection with my 26db attenuation. Download speed will be the same with this attenuation, upload - don't know.

Ask coffebaron, probably he will help you. :)

Sorry about my English guys :>

weetbix43

120 posts

Master Geek

#933403 13-Nov-2013 18:26

I guess any extra speed is better than nothing but if it gets declined well not much more one can do I guess.

I'm in the Tuakau area not sure if he would come out here? The chorus tech went on the roof to plug in the master filter.

coffeebaron

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#933452 13-Nov-2013 19:40

weetbix43: I guess any extra speed is better than nothing but if it gets declined well not much more one can do I guess.

I'm in the Tuakau area not sure if he would come out here? The chorus tech went on the roof to plug in the master filter.

Yep I can come to Tuakau. Would be a little more than my $150 price and if everthing checked out, then you may not feel it was the best spend of money :(
Anyway, flick me a message if keen.
Cheers
Fraser

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weetbix43

120 posts

Master Geek

#934027 14-Nov-2013 18:24

Thanks Coffebaron I will let you know cheers :)

Update: Telecom is monitoring my line for 5 days they suspect as I do that the splitter MAY be the problem for some reason as before it was installed line was good then after installed went backwards. Give update once I hear back.

Thanks

coffeebaron

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#934066 14-Nov-2013 20:19

weetbix43: Thanks Coffebaron I will let you know cheers :)

Update: Telecom is monitoring my line for 5 days they suspect as I do that the splitter MAY be the problem for some reason as before it was installed line was good then after installed went backwards. Give update once I hear back.

Thanks

Actually had someone else the other day that mentioned their splitter was faulty. Maybe there is a bad batch of them. The only ones I've ever had fail were both due to "storm damage", plus some really really old ADSL1 ones.

Rural IT and Broadband support.

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com