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39 posts

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# 141018 27-Feb-2014 10:41
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In October I ordered UFB via Snap into our brand new apartment in a multi dwelling unit.

There is UFB in the street and the main comms room has fibre terminated in it despite Chorus\VisionStream saying that it is "the wrong fibre"

Four months on I've been told it can't be installed because the developer signed off the project as "not requiring fibre" and the building only has CAT6 running from the comms room to each apartment rather than fibre.

I've been in the comms room; there is a two metre gap between where the fibre is terminated and the CAT6 to my apartment - from what I can establish it simply needs an ONT to connect the two and I'll have UFB.

I've been calling Snap every week for the last couple of months and feel like I'm banging my head against a brick wall as they can't do anything but hassle Chorus; who I can't talk to 'cos I'm an end user...

Surely as an owner I can demand Chorus to install it if it is available in the street? The bodycorp has approved it all...

Anyone got any bright ideas on how to make this happen? 

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  # 995359 27-Feb-2014 11:04
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Just because there is fibre doesn't mean it's UFB fibre.  The other end is probably not in the right place, it may also be the wrong type of fibre for UFB.  I suspect what you've been told is accurate.



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  # 995381 27-Feb-2014 11:20
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Surely I can still request that the correct fibre gets installed?


(On an aside I can't believe that there are 48 tails of fibre for a building that can't make any use of it. Why the hell install it in the first place?)

 
 
 
 


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  # 995398 27-Feb-2014 11:44
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The fibre there will be P2P fibre, not GPON. If you want a HSNS fibre connection, you could literally have it within days.

Fibre also needs to be run to your apartment, copper for distribution is not a supported scenario.

Once Snap! have lodged the install it needs to go to to the building owner for consent, and then to the build team to design the setup for the building (as a FAT needs to be installed).

There is no timeframe for most of this work, and it's impossible to comment on your situation without knowing a lot more about it but it is safe to say that your wait time is currently very short compared to some MUD installs both residential and commercial, there are plenty of people with 6+ month wait times.




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  # 995416 27-Feb-2014 12:02
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Which would all make sense if this was occurring. Instead Snap! applied, the consents were completed, it went to build phase, and now I've been told it's just not going to happen without any reasoning other than "the developer signed off the building as not needing fibre"...

All of this is pretty much explained here - http://www.chorus.co.nz/apartments but there is nothing about Chorus turning around and going "No, we are not going to do it because the guy  that built your building is an idiot"... there are still comms risers there and the ability to run fibre to each apartment. 

Surely I have some recourse to make this happen?

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  # 995424 27-Feb-2014 12:11
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timwelch: Which would all make sense if this was occurring. Instead Snap! applied, the consents were completed, it went to build phase, and now I've been told it's just not going to happen without any reasoning other than "the developer signed off the building as not needing fibre"...

All of this is pretty much explained here - http://www.chorus.co.nz/apartments but there is nothing about Chorus turning around and going "No, we are not going to do it because the guy  that built your building is an idiot"... there are still comms risers there and the ability to run fibre to each apartment. 

Surely I have some recourse to make this happen?


MUD installs are not guaranteed to be free to end users (as is the case with a residential property) and carry significant cost.

Without knowing any more about your situation it's really impossible to know why, other than speculating the building owner hasn't infact given consent for the build.



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  # 995431 27-Feb-2014 12:19
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Fibre also needs to be run to your apartment, copper for distribution is not a supported scenario.



What's the logic behind this?  I can't see a material difference between having an ONT in a garage connected via CAT5e/6 to a RGW in the house (which is supported) and an ONT in a comms room connected via CAT5e/6 to a RGW in an appartment (which is not supported)



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  # 995438 27-Feb-2014 12:24
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sbiddle: MUD installs are not guaranteed to be free to end users (as is the case with a residential property) and carry significant cost.

Without knowing any more about your situation it's really impossible to know why, other than speculating the building owner hasn't infact given consent for the build.


Er, except that I am one of the building owners now and consent was definitely signed off via the Body Corporate because I saw it.

And I also don't care whether it is free or not - Chorus haven't come back and said that it's going to charge for the install; just that it's not going to happen.

 
 
 
 




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  # 995443 27-Feb-2014 12:26
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wongtop:


Fibre also needs to be run to your apartment, copper for distribution is not a supported scenario.



What's the logic behind this?  I can't see a material difference between having an ONT in a garage connected via CAT5e/6 to a RGW in the house (which is supported) and an ONT in a comms room connected via CAT5e/6 to a RGW in an appartment (which is not supported)


I'm with you. None of this makes any sense to me which is why I'm banging my head. 

Why would there be HSNS fibre in a residential apartment block. It's not like any individual owner is going to sign up for it when there is UFB in the street. 

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  # 995462 27-Feb-2014 12:52
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This does seem odd on the face of it, but every instance such as this that I have looked into unveils a hidden problem.

If you can DM me the following I will investigate and come back with an answer;
Name & address details of the building complex.
The name of the consenting party who has signed off the consent forms (in your case the Body corp)
Service reference number & name of agent at ISP you have been dealing with

regards

^GL

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  # 995463 27-Feb-2014 12:53
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wongtop:


Fibre also needs to be run to your apartment, copper for distribution is not a supported scenario.



What's the logic behind this?  I can't see a material difference between having an ONT in a garage connected via CAT5e/6 to a RGW in the house (which is supported) and an ONT in a comms room connected via CAT5e/6 to a RGW in an appartment (which is not supported)


I could spend 30 minutes writing this but will sum it up in two lines.


1) The network specs say it must built to support RoF in the future. This means the ONT must be located in the customer's apartment.

2) ONT must be accessible by the customer for a many reasons, incl basic fault finding, diagnostics, using the ATA ports and future UNI support.



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  # 995466 27-Feb-2014 12:56
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Just a note - a dozen ONT's in the basement is not a supported install scenario. Imagine the nightmare for the ISP in a fault scenario: it is unlikely that the resident will have access to the comms room to advise whether the lights are on on the ONT during fault diagnosis. ^GL

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Ultimate Geek


  # 995469 27-Feb-2014 13:01
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sbiddle:
wongtop:


Fibre also needs to be run to your apartment, copper for distribution is not a supported scenario.



What's the logic behind this?  I can't see a material difference between having an ONT in a garage connected via CAT5e/6 to a RGW in the house (which is supported) and an ONT in a comms room connected via CAT5e/6 to a RGW in an appartment (which is not supported)


I could spend 30 minutes writing this but will sum it up in two lines.


1) The network specs say it must built to support RoF in the future. This means the ONT must be located in the customer's apartment.

2) ONT must be accessible by the customer for a many reasons, incl basic fault finding, diagnostics, using the ATA ports and future UNI support.




Thanks for the explanation



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  # 995513 27-Feb-2014 14:19
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Chorusnz: This does seem odd on the face of it, but every instance such as this that I have looked into unveils a hidden problem.

If you can DM me the following I will investigate and come back with an answer;
Name & address details of the building complex.
The name of the consenting party who has signed off the consent forms (in your case the Body corp)
Service reference number & name of agent at ISP you have been dealing with

regards

^GL


Thank you sir. DM sent. Any assistance greatly appreciated.



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  # 995515 27-Feb-2014 14:22
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sbiddle:
wongtop:


Fibre also needs to be run to your apartment, copper for distribution is not a supported scenario.



What's the logic behind this?  I can't see a material difference between having an ONT in a garage connected via CAT5e/6 to a RGW in the house (which is supported) and an ONT in a comms room connected via CAT5e/6 to a RGW in an appartment (which is not supported)


I could spend 30 minutes writing this but will sum it up in two lines.

1) The network specs say it must built to support RoF in the future. This means the ONT must be located in the customer's apartment.

2) ONT must be accessible by the customer for a many reasons, incl basic fault finding, diagnostics, using the ATA ports and future UNI support.


Well put. 

http://en.wikipedia.org/wiki/Radio_over_Fiber looks like an interesting future.

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  # 995551 27-Feb-2014 15:10
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Well put.

http://en.wikipedia.org/wiki/Radio_over_Fiber looks like an interesting future.


I personally think it's a waste of time. Surely using multicast over the ISP network is a better option for media services.

And on the note of putting the ONT's in a basement, a lot of the time apartments are going to easily exceed the 100m length limitation for ethernet over Cat5e/Cat6 to get back to the comms room. So that means running privately owned fibre up to apartments and then media converters for every single aparement and blah blah blah. It would just be a nightmare.

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