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11 posts

Geek
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Topic # 143318 10-Apr-2014 12:25
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I've been waiting 10 months for broadband and watching the Chorus info with interest (the webmigration files tell me April 2014, which is in line with what my ISP told me in June last year).

I've been paying over $300 a month for satellite internet, so you can imagine my glee to see 2 chorus vehicles outside the cabinet 18 days ago, they never send two vehicles for routine stuff. I stopped (of course) and spoke to one of the guys (who from his attire, seemed quite senior). He confirmed that new equipment was going into the existing cabinet and said they'd be back after testing from the exchange, to connect the lines (2 weeks, max, was what he said).

To be clear, I did ask him, considering we are 4th in the port-wait list, whether the upgrade would guarantee us a connection, he laughed and said the upgrade would be good for 50 more connections on the street. I didn't get the details of the architecture but he said it was VDSL capable (not that my ISP offers it and I am 2km from the cabinet, but price is my main problem right now, not speed).

So, 2 weeks later, I call my ISP to tell them that everything should be OK to switch over, they do a prequal and it comes back OK, they say they will place the order with Telecom and I plug in my modem and wait. I watch the DSL light blink, 1 day, 2 days, 3 days.... by the 4th I call them back and say "what's up?".

Here's the kicker... they confirm that I am now 1st in the queue, but for 10 months, right up to 4 weeks ago, I was 4th. So either
a) 3 people gave up waiting, or moved out, in the last month, after 10 months of no change; or
b) they connected 3 people and not me (meaning they forgot about me or only upgraded the cabinet by 3 BB lines).

My ISP apparently can't help any further, I just have to wait, how long though, surely Chorus come and connect up all 4 waiters when the cabinet comes on line? I think they have forgotten me, what can I do, no one seems to want to take responsibility. I am 100% sure that the job has been done, the guy at the cabinet asked me a lot of questions (how far from the cabinet etc) and was emphatic that I could start eating again soon (yeah I feed a family of 4 on less than I pay for the internet).

Is it possible that my line goes into a cabinet that has not been upgraded or that exchange capacity is an issue? There are cabinets on the street, right next to each other, an old beaten up looking smaller one that has the cabinet name on it (MTK/N) and a larger, newer cabinet that only has "P" on it, one point to note is that while both have been there since I've lived here,  about 2 months ago they installed a vent on the front of the newer/bigger one (so I figured the upgrade was on its way). The new equipment went into that one, I watched (they just looked like regular rack mounted routers).

If anyone has any ideas on who I could talk to, questions to ask, buttons to push or a friendly "it's ok they just have to ....... it'll take a few days", I would really appreciate it.

Cheers,

Here's the detail from port watiers report I requested from my ISP

Service Order: 2391311  
Broadband Provider: BayCity
Issue Date: 6.06.13 
Site: MTK/N
Location: MATAKANA
Type: Conklin
Waiter Position: 1 
Days Waiting: 305
Longest Waiter (days): 305
Comments:
Revised RFS: TBA




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Uber Geek
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  Reply # 1022765 10-Apr-2014 12:25
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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Master Geek
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Chorus NZ

  Reply # 1022853 10-Apr-2014 13:44
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The existing working ports get connected and have same profile applied. At this point existing connections wont necessarily see a speed increase (as ADSL1 profile still active) but will hae better throughput as a result of the massively increased backhaul.

Waiters lines are connected to spare ports so we don't have to come back to the cabinet later.

It takes about two weeks for the records in the inventory and service management systems to flow through to the point where theses changes are visible to ISPs.

A week or so later we apply the ADSL2+ profile and end users will see relevant speed bump should they have the right modem, wiring, splitter etc.

At this point you should be able to get an order processed for a service on your line.

I suspect you are only a few days away from being able to get service.

If you DM me your phone number I can check.

^GL


 
 
 
 


33 posts

Geek


  Reply # 1022898 10-Apr-2014 14:33
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As I think the OPs specific question has been addressed I hope you'll forgive a mild hijack to a related question.

I'm on a cabinet due to be upgraded anytime now. I just want to check my understanding of the process so I know whether I need to chase my ISP t some point. I think what I should see is something like:

* At some point Chorus do a cutover to the new hardware. My connection will go down for some period of time? An hour or two?

* Once the cutover is complete I will still be on ADSL1 sync rates but should see higher achieved speeds as I'm no longer limited by the Conklin's backhaul connections.

* A week or so later my profile should be updated to ADSL2 and I should see increased sync speeds and achieved speeds (wiring etc. allowing). If I don't then do I get onto my ISP at this stage?


Is that about right?

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Ultimate Geek
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  Reply # 1023022 10-Apr-2014 17:22
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mwtb: As I think the OPs specific question has been addressed I hope you'll forgive a mild hijack to a related question.

I'm on a cabinet due to be upgraded anytime now. I just want to check my understanding of the process so I know whether I need to chase my ISP t some point. I think what I should see is something like:

* At some point Chorus do a cutover to the new hardware. My connection will go down for some period of time? An hour or two?

* Once the cutover is complete I will still be on ADSL1 sync rates but should see higher achieved speeds as I'm no longer limited by the Conklin's backhaul connections.

* A week or so later my profile should be updated to ADSL2 and I should see increased sync speeds and achieved speeds (wiring etc. allowing). If I don't then do I get onto my ISP at this stage?


Is that about right?


yep your time line is prity much correct



11 posts

Geek
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  Reply # 1023030 10-Apr-2014 17:47
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Thanks very much, I have PM'd you my number.

I think you have at least confirmed that it is unlikely that the upgrade would have excluded any of the 4 waiters, so am feeling much more hopeful.

Satellite is so expensive, and too much lag.

Cheers,



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Master Geek
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Chorus NZ

  Reply # 1024718 14-Apr-2014 09:49
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The changeover of records is going through our systems tonight for this cabinet, so wait until Wednesday and call your ISP.  They will then be able to see that you can have service.


^GL




11 posts

Geek
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  Reply # 1024726 14-Apr-2014 10:02
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Awesome, thanks very much for your help.

Cheers,


Banana?
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  Reply # 1024752 14-Apr-2014 10:41
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Result!
Enjoy your new broadband soon!

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Ultimate Geek
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Chorus NZ

  Reply # 1028142 20-Apr-2014 13:37
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Looks like further upgrades (to VDSL) planned in June:

VDSL2 Service Area
Cabinet: MTK/N, Planned (Jun-2014)
DSL 1 Mbps Service Area
MTK/N: Available by Apr-2014
Exchanges
MTK Matakana



11 posts

Geek
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  Reply # 1028281 20-Apr-2014 18:03
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Nice, thanks. I notice the coverage map hasn't been updated yet, still indicates the slowest region.

Farmside don't offer VDSL yet and I'm 1.8km from the cabinet (so not sure if we will benefit) but good to know upgrades are ongoing.

We finally got connected on Friday, the Chorus tech came out on a holiday (which I think was great), turned out the pair was connected to the wrong port or something.

The speed difference is amazing, was 4mps on a good day, now around 11mps. But the lack of cap and fixed price is the real benefit.



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Ultimate Geek
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Chorus NZ

  Reply # 1028282 20-Apr-2014 18:05
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Great!

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